Megan Pelfrey
I am not going lie and say the food was bad it was the only good part about being here. When I go somewhere I would like to be able to understand the person taking my food order because I am hard of hearing and if my mom was not there I would have not understand the guy behind the counter. I don’t know if it was his first day on that station on this job but he charged us for a meal when we did not want a meal and he was having trouble understand my mom and I. I think if they seen him have trouble they should have had someone help him or take over. If I was by myself I would have canceled my order cause I was having a very hard time hearing him and understand. I will not be going back to this Arby’s I will stick with the one in Urbana ohio. Also the floor was very sticky. They should of had someone out there moping it up. Someone could of got hurt from sticking to the floor like a little child or dirty. When I go into place I at least expect the floor to be sticky free
… moreHarold Stiltner
Terrible customer service, they were all walking around like they were in a trance. No one smiled or said thank you. It took over 20 mins to get a couple lousy made sandwiches. I got half my order then waited ten more minutes in the other 2 sandwiches. No apology for the wait. Had to ask 3 times for sauce. Sandwiches were sloppy and smashed looking. Fries were only half full. Worst Arby’s I’ve ever had.
… moreJosiah Yount
I placed three orders online to this location. Received everything except an order of peach cobbler rolls. I am too far away from this location to retrieve them, so I called in to get a refund or a coupon. They told me the only way I could be reimbursed was to go back to the location, which would be an incredible waste of my time. I am disappointed with the level of service I received.
… moreKarl Eastman
The counter girl with the right hand tattoo was Extremely Disrespectful to the 3 gentleman before me, and then to me as well.
She Needs to be Fired.
The way she talked to us was uncalled for, as we were pleasant when ordering.
I look forward to talking to management.
The receipt I received was illegible, and I did not want to argue with their management.
The darker skinned older woman who gave us our food was very pleasant. She represents Arby’s very well.
… moreTWNJ
Ordered a 15$ meal, and specifically asked for arbys and horsey sauce. Checked my bags when I arrived home to find NO sauces. I mean it’s not very hard. It wasn’t busy- and they even asked me both sauces? – I personally cannot stand a plain roast beef and cheese sandwich so I HAVE to have the sauce with the meal – and that’s exactly what I wanted. Will not be eating this sandwich & wasted my money since I will not be driving back out. Thank you Bechtle ave for not adhering to a simple customer request.
… moreKatie Lepp
Went for lunch. There are so many items to choose from now. Hard to tell that Arby’s still sells roast beef. Service was good. Food came quickly. Disappointed with the curly fries. I must have gotten the bottom of the bag. Mostly small bits.
… moreLeo King74
I find it kind of ridiculous that you can’t even order a Arby’s mail without being charged $4.99 that’s way too much for a sandwich that don’t even hardly get roast beef on it and a little bit of cheddar. I know you guys were thirsty for money but you might as well put yourself at a gas station with premium prices what you guys charge for a little sandwich no way to Arby’s melts a turkey slider and a small Dr pepper should cost almost 16 bucks get it together Arby’s you’re definitely a disgrace to the restaurant industry
… moreScottie
Not angry, but when I clearly say I would like two classic roast beef sandwiches and a eight piece jalapeño bite and then I’m giving some kind of turkey bacon sandwich and one roast beef sandwich. which I won’t eat now and I live like 25 almost 30 minutes away what a waste of money and food I just wonder how many people got screwed out of their food today
… morePamela Saylor
Came here through the drive-thru to eat with my daughter, seen an enemy who works here, Jessica Hottenstein, and as soon as we locked eyes and she seen it was me, she RAN back to the kitchen like she had bad intentions. I believe she was going to tell the people preparing the food to do something to my food. We have been enemies for over a year now. I didnt know she worked here or I would not have bothered coming at all Not very professional behavior if you ask me. You should NEVER have to worry about what’s happening to your food PERIOD. I just ended up leaving without paying for or getting my food that I ordered. I have ALWAYS loved Arby’s and now I can not eat there anymore. Saddens me.
… moreAustin Hawley
Not friendly to customers, felt rushed immediately when I pulled up. My food was ready to go, but my fries are cold.
… more