Lisa Foster
Tried going inside to order our lunch but the person at the counter apparently had more important things on her cell phone she didn’t even look up to ask if it was to go or for there and just continued on her phone while we started our order I turned around and walked out. Decided to go thru the drive thru the person at the window did not say one word to me not my total not hello not even thank you. Beyond disgusted with the the whole experience and as a manager in a fast food establishment this is unacceptable
Time 3:00pm
Date 2/9/26
… moreAlexa McLaughlin
My husband was profiled while picking up an order from DoorDash. The employee was extremely rude and snappy. A restaurant is supposed to be welcoming and friendly encouraging people to come back. If you need confirmation on an order ask nicely DONT SNAP!
… moreAJ Drake
This Arby’s is one of the worst that I have been to. Their customer service is horrible and they are rude for no reason. There is no point in working in customer service just to have a bad attitude and talk to people any kind of way, especially considering that we are paying customers. 0/10 would not recommend, spend your time and money elsewhere.
… moreAshlan Drake
So my brother, his fiancé and I visited this Arby’s in Alex city and we were ordering and the RUDE, NASTY, curly fries serving female decided to put emphasis on “ Okay “ in a very disbursing way that customers should not be greeted with. Also the other male that was working also came off in a very nonchalant way. With all of this being said DON’T go to this Arby’s unless you wanna be greeted and have your food served with the lack of disrespect and manners.
… moreCameron Taylor
Very clean restaurant.
Had the privilege to chauffeur a local dynamic duo this week. I visited from Florida and this is their go to restaurant. The staff takes very good care of Mr and Mrs Schouten (local skiing legends).
Update: They were recently inducted into the Alabama water skiing hall of fame.
… moreJetTech1966
I dont know who came up with the steak nuggets but they were horrible. Dry with hardly any taste. I honestly feel scammed after buying them to try. We threw them away.
… moreAshley
I walked in and a customer was at the register. Cashier Emma proceeded to check out the customer and once she finished she simply turned around. She didn’t even acknowledge me. I waited to see if she would eventually acknowledge me and NOTHING. I had to ask for my order. That’s quite rude to not at least acknowledge every person that enters the building. A simple hey I will be right with you would suffice. Also 1 of my Beef n cheddar’s had no cheddar .
… moreMicha Hawkins
Went in then came in to confused workers…then waited 30 minutes for my food. I had 4 buffalo sliders and a cheddar roast beef. My sat on the bar for 15 minutes and they would rather talk than hand it out.
… moreLogan Smith
Worst service I’ve ever had at a restaurant. DO NOT GO HERE. The employees are extremely rude and the white lady that I think is the manager is on of the rudest ladies I’ve ever met, please get rid of her
… moreKayla Ingram
45 min wait in drive thru, for them to hand us the wrong order. I get being short staffed, but if prep had been done correctly, these orders could have been pushed out in 20mins tops. This restaurant needs help.
… more