Lisa Jacobs
This Arby’s location is solid! The food was really well prepared and high quality for a fast food chain. I got the crispy chicken sandwich with curly fries. The staff were very friendly and professional, and the restaurant was kept very clean and tidy.
… moreTiffany Lundy
This is supposedly a quarter pound brisket, it’s not even close to what the pictures in store show. The shake is supposed to be chocolate, they didn’t add any chocolate. All the fries were cold, no doubt because they sat in the bag for 20 minutes while we waited for the brisket. The chicken tenders never made it to the bags, just the sauce. The inside was very dirty, nothing was stocked. Another customer started restocking napkins and lids for the employees. By far the worst Arby’s I have ever been to. Travelers do not waste your time and money at this location.
… moreNatasha Norvell
Store closes 20 minutes early and its happening often. Twice this week alone.
… moreJ R
Everytime I order here I have to pull forward. Wait 15-20minutes to get my food. Majority of the time it’s incorrect because they cleared my order and forgot what I asked for/purchased. The last time I went here I ordered and they said to pull round all the way on the complete other side of the building and park. I was sooo confused and asked why? Is something wrong? They said no, we got in trouble for making people move up pass the window n park… wow… I went to the other side (I was the only person there ordering) and continued to wait 15-20minutes…horrible.. and most fast food options are doing this now. Let me come pay a dumb amount on crap food with little to no service. I’d rather cook at home…
… moreZach
Portion size is way off over $10 for this sandwich… don’t go to this location if you don’t want to be ripped off
… morejames stone
I come here all the time to eat as I work right across the street. So I’m nice enough to give at least two stars instead of one. They will not Honor coupons through their app even when my bank cards won’t connect to and the location doesn’t offer online redeeming through the app.
… moreKensey Young
Exceptional service!
A young man in the kitchen came to the front of store to talk to me about my gluten allergy, we went over the menu together and he was able to build me a custom sandwich with the ingredients that didn’t contain gluten and put it all together in a salad bowl instead of on a bun.
… moreRobert Sawyer
Friday October 10, 2025 4:00 PM
Arby’s Hillcrest, Chesapeake, VA
My wife and I walked in, there were 2 employees behind the counter. They both saw us. There was one car in the drive-thru.
There was no acknowledgement whatsoever that we were there. We waited 5 minutes and after no one came to the counter, we walked out.
Very poor customer service!
Sadly, this is not our first experience like this from this Arby’s.
… moreJoy Michaud
My son got food poisoning from a burger here last vist a few months ago. We won’t get burgers here again. However we are here tonight. This store needs a complete face lift inside and out. The seats are literally falling apart, the cushions have no springs left, the flooring is permanently filthy, condiments station is always empty. The employees you do have are nice enough but need more employees. Maybe a closure to remodel and regroup with a Grand opening could get this location back on track. The interior has been here since the place opened with the filth on the table top edges in the middle of the tables. Please consider to make it better. Your employees may be happier and definitely the customers.
… moreAngela S
Don’t waste your money!! After waiting 5 minutes at the speaker to order, I had to wait another 7 minutes after I paid for my French dip. Get home and NO FRENCH DIP! Instead, they gave me a gross gryo with overly peppered meat AND get this… a cup of Au Jus that was supposed to be for my French dip. a waste of $7! Hire better people! Stop hiring teens who do not care about work ethics. If you need help hiring good staff start with better management and take a lesson from Chick-fil-A.
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