C C
We went to this Applebees location yesterday on Christmas Day. We fully expected a long wait. However, we did not expect the attitude and horrible service we received from the hostess Mimi. She had an attitude from the very beginning. Then after seating the people that were before us she came over to ask us how many were in our party. I said 5 adults and one child. She said 7. I thought maybe she was confused so I again said 5 adults and one child then clarified it was 6. So she decided to say okay well I asked how many not how many adults and kids. I just ignored it and continued waiting. Then I go up to the front to check bc many of the same size parties were being seated that came after we arrived and checked in. She then said that she called our name and we didn’t come. Meanwhile I was watching them the whole time and heard every name they said. I called her out for lying and the other party that was waiting said she for sure did not say that name. So she said well you will have to wait. I asked to speak to the manager. She finally seated us in 2 booths and got our drink orders but then no waiters came to get our order. They just ignored us. We were there for 2 hours and we got our drinks. That’s it. We finally decided we had had enough and asked to pay for our drinks and leave. They said we didn’t have to pay for them. So as we were leaving the hostess walked by and I snapped a picture. I wanted to make sure that they knew specifically who the issue was with. She said why are you taking my picture then decided to cuss me out. So I gave her the same energy she gave me all night for no reason. I hope this finds its way to the owner. We travel here twice a year and go to the Great Wolf Lodge. We have always had a lot pleasant experience at this location. This hostesses attitude is not acceptable and she really is not cut out for the job. She argued with many people who came in. A hostess should not be the person with the worst attitude. Here is the picture of the hostess, Mimi, in case that is not her real name.
… moreGary Carlson
This was the worst Applebee’s experience ever. It was less than half full and we still had to wait 20 minutes for a table. It was 59 degrees outside and the A/C was cranking inside. Everyone in there was complaining about how cold it was, but the staff said there’s nothing they can do about it. Otherwise, the staff was very friendly. The food was okay, but got cold in a few minutes. I wasn’t a fan of the white chunk of lettuce core (pictured) on my burger. We definitely won’t be back.
… moreJ C
First the good part. $1.00 beer! lol! We had the ribeye & full rack of ribs. It was okay. We ate it, but would not order it again. They were very short staffed. We waited a long time for service & our food. Their only saving grace was they were apologetic & friendly. I usually like Applebees- I just won’t go back to this one. Oh the bathrooms were terrible.
… moreGordon Stephens
Took our wrestling team here to celebrate a victory. The food was decent, but the service was very poor. Our server was not very attentive, which was disappointing given we had a large group. At checkout, we were also told they do not accept tax-exempt forms, which was not mentioned beforehand. Clear communication and better attentiveness would have made this a much better experience.
… moreAimee Soldatovic
Our group of 8 came in after visiting the Gaylord. Miss Paris was our server! She was so polite and extremely impressive! Honestly she’s the coolest server I’ve ever had. She didn’t write down a single drink or food order for our group. Everything came out perfect and fast so too! Not one thing was wrong! The best part is the food was so tasty! We will most definitely be back!!
… moreHaylee “Haylee” Danner
We recently dined at this Applebee’s location as a family and unfortunately, our experience was disappointing.
Issues with Food Preparation and Quality:
My mother and I shared the Pick 3 appetizer combination (wonton tacos, mozzarella sticks, and quesadillas). We clearly specified “no extra cilantro” for the tacos and “just cheese” for the quesadillas; however, both items were prepared incorrectly with added ingredients (extra cilantro and pico de gallo, respectively). Furthermore, all three shared items arrived cold. Similarly, my father’s chicken sandwich was served with vegetables despite being ordered without them.
Service,
Wait Time, and Billing
The wait time for our main meals was extended, suggesting a systemic delay in the kitchen or service flow. Our server was notably absent for a period, spending time outside smoking (based on the smell of him)and in the dining area on his phone rather than attending to tables or taking our order efficiently.
To compound the issues, the final bill included incorrect charges for beverages: we were charged for an adult-sized drink instead of a child’s drink, and a soda was listed instead of the water we ordered. This lack of attention to detail was consistent throughout the entire visit. To make matters worse, we encountered serious discrepancies with the beverage policy. We were explicitly told by our server that we had to pay for refills on our drinks, despite the menu clearly advertising ‘free refills’. Furthermore, we noted that the cost they attempted to charge for a refill was the full price of a regular drink, which seems highly misleading. price of a regular drink
Overall Impression:
While we understand staffing challenges may exist—and one particular waitress was visibly working very hard—the repeated errors in our order, the cold food quality, and the overall inattentive service made for an unsatisfactory visit.
… moreJose Sanchez
If I could give it zero stars I would but i can’t lol. Well first thing when we sit down with a party of 6 they seat us Ofcourse. We wait 15 before we even order drinks. Then when we say something the server got mad and started guilt tripping us saying the cooks walked out. Not my problem why did you seat us then? Then she almost starts crying someone else takes over and brings us our drinks. It’s been an hour we barely got our appetizers as I’m writing this and my sister is still waiting on her alcoholic beverage as we speak 1hr 15 mins wait actually.My mom had to get up and get her own napkins because there is no waitress that cares enough about the customers to check on them. KIKI OR KEKE was my waitress the same one who almost started crying when all we asked for was our drinks. Very over dramatic! This location is the absolute worst location I’ve ever been to in my life. Very unprofessional group of staff here.if you’re reading this You’re probably better off going an hr across town to eat at any other apple bees than this one. PS THIS PLACE WAS NOT BUSY AT ALL. Now we’re just leaving because they don’t have sides. WE WAITED 1hr and 30 mins and got no food !
… moreMirnel Castellano
Oriental Chicken Salad spectacular the ambient Music is wonderful the Chicken Parmesan Fettuccini was amazing. Everything has a good taste. Also, prices 2 FOR $25!!! Please take a look and try it, special prices for veterans, police; the real heroes
… moreMrs. GF
Can’t go wrong with happy hour. Wings are amazing like always. Kiki took care of us and she was amazing. Fast, friendly and overall a pleasure to be served by. Thank you Gio for making sure we were enjoying the experience.
… moreRaDonna Steele
So I wouldn’t say all my experiences are like this. The steak
was flavorful and perfectly done . Potatoes on point and broccoli just enough crisp! Wow. Satisfied!
… more