mark bajanen
We’ve always been very happy with the food at Applebees until we visited the Applebee’s in Marshal town IA. The service was very poor. Not a very friendly waitress at the bar. Had to ask her for silverware. She never asked how the food was. We tasted it and it was very dry noodles as though they’d been sitting about for some time. Noodles were all stuck together and chewy. I can’t remember the last time I was so disappointed that I complained about food, but I’d bet it was 40 years ago The manager removed the entrees from our bill, but no one goes out to eat to wait for bad food that they don’t eat or pay for. We had 2 drinks and 1 entree which were not great but only ok and the bill was 35. Bad enough experience to write this review. I typically save my reviews for good experiences but this bad experience was noteworthy.
… moreLance Thornton
Applebee’s in Marshalltown, where the food is just okay, but the people make it awesome.
Let’s start with the MVPs: Troy and the whole crew of servers, bartenders, and support staff absolutely crushed it. Even though the kitchen must’ve been low on staff or staff in the kitchen were on strike, the team out front kept the energy high, the drinks flowing, and the smiles coming.
Troy was engaging, funny, and made me feel like a regular even though I’m not. The bartenders deserve a raise too they had great personalities, kept things moving, and made the extremely long wait for food feel like part of the fun.
Now, let’s be honest the food? Meh. It’s Applebee’s. Nothing to brag about, nothing to write home about. But here’s the magic: good service can make average food taste like a five-star meal. And that’s exactly what happened.
You can serve me the best food in the world with bad service, and I’ll leave grumpy. But give me average food with people who genuinely care, laugh, and make you feel welcome that’s the kind of meal that sticks with you.
One thing I wish Applebee’s would do differently is allow sound on the games that are important to the local community. I know if there is a game I want to watch, DO NOT EVEN THINK OF GOING TO APPLEBEE’S, THEY WONT TURN ON THE VOLUME. Just go to any local sports bar and your guaranteed to get the volume on if you ask. Applebee’s has something against people coming to their place to enjoy a game.
So, hats off to Troy and the Marshalltown Applebee’s crew. You turned an ordinary dinner into a genuinely great night out (at Applebee’s).
… moreLandon Miller
Baelah was an excellent host! She was very kind, responsive, and easy to communicate with. The place was clean, cozy, and exactly like the listing. Everything went perfectly. Highly recommend!
… moreNikki Bryant
They had to new snoop cocktails which were very watered down. The steak tasted horrible and was rubbery. The pasta didn’t taste good. And the shrimp tasted undercooked. Not a good experience at all.
… moreBecky Orwig
October 25, 2025 we stopped here – it was a Saturday night and busy. We had the pleasure of having Jayden B. as our waitress and she was AMAZING, as well as FUN!
The food was perfect and we thoroughly enjoyed our visit.
If we should be in the area again, we’ll definitely be stopping again!
Kudos to the cook, bar staff & of course Jayden!
… moreKeri Beemer
We were a little concerned coming here considering some of the previous reviews about the service here. I’m glad I can put in this good review.
They were training a new guy who was our primary server. Donnie was training him and they both did great. My drink didn’t even get half empty before I got a refill sat down on the table. Food came out hot and quickly. Really good experience.
… moreSamwich
The service was absolutely phenomenal. Our server was so nice, and she deserved a good tip. The food I got was the Chicken Parm Fettuccine. The sauce was so creamy and cheesey and had an amazing flavor. The chicken was tender and cooked very well. There was a picture in the corner of the Marshalltown football team, it seems like this Applebee’s is very proud of where it is. 5 stars.
… moreMichelle Bjelland
Food was really good, I had the 3 appetizer special. I ordered pretzel w beer cheese, wonton tacos (so good), and fried shrimp. My date had a bang bang hamburger which he liked. The waiter put order in wrong and i received buffalo chicken wings with beer cheese Lol! He apologized when I pointed it out and said he would re-order the pretzels. After waiting several minutes he came back and said the cook had misunderstood and dropped onion rings but that he was making pretzels and would be out soon. They did come but we were done by then so boxed for home (they were still very good later) I was a comfortable, clean atmosphere. Tho some mistakes service is still a four rating due to effort to correct and pleasant personality. Sorry not pics
… moreIsaac Williams
The service was great, the food was alright, the young lady who helped me out was very respectful. Definitely deserving of a compliment 5⭐️ review for sure.
… moreSergio Anguiano
Place is going downhill. Had me waiting over 15 mins for my curbside order. My food was just sitting in there getting cold and I had to call before it was brought to me. Place Should let customers know the rules. We call when we get there or not? Get it together or quit and shut this hole down. I regret tipping! Done come to this place. Let it shutdown
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