

Full-service chain bar & grill providing hearty American eats in an informal setting.
Address and Contact Information
Address: 5561 Westchester Woods Blvd, Hilliard, OH 43026
Phone: (614) 527-9670
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Applebee’s Grill + Bar Restaurant in Hilliard, OH, 43026
Applebee’s Grill + Bar in Hilliard, OH
Applebee’s Grill + Bar | Hilliard OH – Facebook
Reviews
Our waitress was very attentive and friendly. Total bill with tip was just $20.50
This was probably the worst service the wife and I have ever experienced. We have to give credit to our waitress for doing her best given the circumstances.
First, she had to inform us that they were out of Pepsi. (A minor inconvenience)
Then, she took our order. After about 30 minutes she came back to tell me that the salmon I ordered was “frozen, and will take another 12 minutes to cook.” She asked if I wanted to wait or change my order. I changed my order to a simple cheeseburger after asking to be sure it would ready quicker than the salmon.
After nearly an hour and a half, the kids (3 kids) orders came out. The sides on two of the orders were wrong. My burger did not come until 10 minutes later. Waitress apologized and said that the kitchen staff never got my order change? (I immediately asked for a take home box and ate at home.)
Not sure what happened? We arrived at around 7pm and didn’t start eating until around 8:10pm. (Me at 8:20pm) The food tasted good. Thankfully, the kids ate free. The poor waitress was clearly rattled at the poor service we received which seemed to be out of her control.
We’re not likely to attempt a late dinner with the kids at this location ever again.
From the moment I sat down, it felt like I was invisible. The bartender Heather took forever to acknowledge me, despite serving people who arrived after I did. When I finally did get their attention, the service was rushed, dismissive, and completely lacking in basic courtesy. No greeting, no recommendations, and definitely no effort to make me feel welcome.
My drink order was wrong the first time, and when I politely pointed it out, I got a cold, eye-rolling response before they remade it—still poorly. I ordered food as well, which took an unusually long time to arrive, especially considering how slow the bar was. When it did come, it was lukewarm and sloppily plated, like it had been sitting out for a while.
What bothered me most wasn’t even the mistakes—it was the attitude. It felt like I was a burden for simply being there. No follow-up, no check-in, no apology for the delays or mix-ups. Just indifference.
I get that everyone can have an off night, but this wasn’t just one person—it felt like a complete lack of hospitality across the board. I left disappointed and won’t be returning. There are too many places in this city that know how to treat their guests better.
Went in today with my family we ordered an app it was good took awhile to come out mind you they were not busy at all we ordered our food went in the get the new burger. Took about an hour till we got our food when we got it the cheese was still FROZEN . ON ALL ORDERS AND BURGERS WERE DEAD NOT EVEN MEIDUM RARE. LIKE ASKED. AND MY SONS BACON WASN’T EVEN COOKED. !!!!
Got the manager and she said oh I’m sorry we’ll comp it , we never complain then was told
She was the one in the kitchen. Honestly I come
From a kitchen I worked in a restaurant and this was just unacceptable!!! If you don’t know how to run a kitchen please don’t. ! 10/10 don’t recommend oh and made us pay for drinks !