
Bright & airy New American bistro for refined, locally sourced plates & imaginative cocktails.
Address and Contact Information
Address: 132 46th Ave N, Nashville, TN 37209
Phone: (615) 942-0866
Website: http://www.answerrestaurant.com/
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Reviews
We ordered the arancini and the goat cheese as appetizers. For entrees, we got the halibut and the bucatini. Everything was delicious. Service was great as well. The owner was also there and she was so welcoming!
Definitely coming back and most certainly recommending to all our friends.
All the dishes were unique. A lady came by to ask how things were and I said exquisite and then asked who she was. She demurred. But I knew she must be the owner. I truly loved the Answer!!!
Dessert receives ⭐️ 10 ⭐️
We visited on NYE to enjoy happy hour with friends. My husband and I arrived first and waited to speak with the hostess. I explained that we wanted bar top seating for happy hour and that friends would be joining us, but they weren’t here yet. My husband clearly stated that there would be five of us in total. The hostess told us there were two parties ahead of us to be seated bar top, took my name, and did not provide a wait time. When I asked how long the wait might be, she cleaned part of the bar area and informed us that she could not locate the other parties, so we could take the two open seats.
The group of 3 beside us had received their check just before we were sat, so we thought even though we were being sat without them, this seating was intentional because it was opening up soon. This did not appear to be a first-come, first-served bar environment, so we believed our remaining seats were accounted for. As our final friend was walking through the door, two other guests were seated. One of which took the spot that our friend was to sit at. My husband explained that the seat was already accounted for, which understandably upset those guests.
At that point, the hostess approached us from behind as we were talking and said, “Next time just say that there’s five instead of just saying two.” I responded that we had, in fact, stated there would be five people. My husband tried to give the benefit of the doubt and said that he understood that it’s loud in the restaurant, but he did ask for 5. He also said more than once that more people would be coming. The hostess then put two fingers uncomfortably close to my face and said twice, “No you didn’t. You said two.” It was oddly aggressive and she was very upset upon approaching us before we even knew what was going on.
I try to put myself in other peoples shoes. I know you never know what people are going through, they might be having a hard day, etc. However, I have worked with the public for over ten years, including in management, and this behavior was entirely unprofessional and unacceptable. I sincerely hope management uses this feedback as an opportunity to coach their team and, that specific hostess, on professionalism, communication, and customer service. You don’t take it out on other customers, because someone else was upset with you for a misunderstanding. It was clear that there was an opportunity to better address the situation. When customers are upset, approaching the interaction with kindness and strong customer service can, in most cases, de-escalate a negative experience and turn it into a positive one. If behavior like this goes unaddressed, it will negatively impact the establishment regardless of food quality and atmosphere. There are plenty of other trendy places to go in Nashville, and this is not something that’s going to set you apart in a good way.
I do want to note that our bartender was very kind. I know most people don’t want to read a long review, but this is a good opportunity for management. I hope there are good leaders there to mentor and coach to professionalism, overall customer service, and unacceptable behavior.