
At our Vietnamese coffee and boba shop, we redefine indulgence with our use of high-quality, health-conscious ingredients that maintain the rich, authentic flavors of Vietnam. Our commitment to quality ensures each sip and bite is a delicious journey into the heart of Vietnam.
Address and Contact Information
Address: 214 Randhurst Village Dr, Mt Prospect, IL 60056
Website: http://alteacafe.com/
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ALTEA Viet Coffee & Boba – Mt Prospect, IL
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Reviews
I was seated right next to the pickup area and saw the interaction. Although, to be fair, I did not witness them ordering.
There was no arguing, accusing, or hostility from staff. The drink was remade promptly and professionally. The older woman spoke with the younger employee only to understand what was ordered, not to dismiss the customers. She also politely explained that every order is reviewed with the cashier before payment and suggested customers follow along during that review to help prevent future mix-ups not attack them.
I’ve been coming to Altea for months and consistently receive excellent service, especially from the young woman mentioned in those reviews.
Just be warned, they don’t have much customization in terms of size and sugar levels. The drinks also have a decent amount of ice.
My friend ordered a coffee, and no one explained that they only offer one size for hot drinks. When she received the drink and realized it was cold, I immediately asked if we could please switch it to a hot one—she really didn’t want a cold coffee.
The response? A blunt and rude “no.” It felt unnecessarily harsh, especially since we hadn’t even touched the drink yet. If the cashier had clearly explained the options from the start, we wouldn’t have ordered a cold drink at all.
The drinks themselves were okay taste-wise—not bad, not amazing—but the customer service was seriously lacking.
Honestly, I was disappointed that I left them a tip. It didn’t feel earned. Not a place I’d be excited to return to.
Absolutely charming and cool spot, great for a quick cup of coffee and a banh mi. That’s all they have right now (besides small desserts) so hopefully they’ll have more soon. However, the drinks are phenomenal and the service is friendly and quick. Turns out I love Vietnamese drinks! Highly recommend the basic Traditional or if you’re feeling frisky try the ube matcha latte!