
Address and Contact Information
Address: 4041 Collins Ave, Miami Beach, FL 33140
Phone: (786) 605-4053
Website: https://www.aguasalmiamibeach.com/?utm_source=google&utm_medium=lastmile&utm_campaign=miaob-r-agua
Menu Photos
Order and Reservations
Reservations: resy.com
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Reviews
There was no special acknowledgment of our anniversary—no greeting, no congratulations, no gesture at all. We were treated like any other regular customer, which was disappointing considering it was a special occasion we had mentioned in our reservation.
Service was very slow. It took over an hour just to receive our salad, which really affected the overall experience. We sat outside, and while the ambiance and the setup of the chairs and tables were nice, it didn’t make up for the wait time.
As for the food, I did enjoy the date and spinach salad—it was my first time trying that combination and it was a pleasant surprise. The rest of the food was okay, but honestly nothing extraordinary. The dishes were average at best and didn’t match the restaurant’s high rating in my opinion.
If you’re looking for a place to celebrate a special occasion, I would recommend thinking twice. It might be better to visit casually if you’re just looking for a basic meal. This is not the kind of place that stands out for food, service, or hospitality—just an average restaurant, despite the buzz.
The breakfast is of high quality, but it gets repetitive after a few days. It would be nice if they added more variations on top of their American style breakfast.
points.
I ended up ordering from the $45 menu as I was just by myself sitting at the bar outside. Full portions came in nothing held back. It was very good. Excellent service by Roger at the bar never disappointed.!
We’re guests at the Andaz, and after a long day at Art Basel and needing to get to an event, we figured dining on-site would be quick and easy. I had eaten at the pool restaurant earlier and enjoyed it, so I assumed this would be the same. A hotel staff member even highly recommended it and said he’d let them know we were in a rush. That alone made us feel confident choosing it.
I’m writing this in the car on the way to our event because that’s how upset I still am.
Our server, Nisa, introduced herself and everything seemed normal at first. My fiancé ordered quickly—salmon, vodka tonic, and calamari. I asked a couple of questions, then ordered their signature gin cocktail (“Melissa”) and the smash burger since I was starving and figured it’d be fast.
The drinks came, and mine was honestly disappointing. Half a glass, way too lemony, tasted nothing like a gin drink. I told Nisa when she asked, and she offered to swap it, but I said it was fine.
Calamari was just okay. Then we waited. And waited. And she completely disappeared. No update, no check-in, nothing. We finally had to ask another employee to find her. He came back saying she “wasn’t available,” even though we literally saw her standing nearby. Once he checked on our food, it suddenly came right out. My fiancé asked for the check immediately because now time was tight.
His salmon was fine. Nothing special.
My burger was flat-out awful. So greasy, flavorless, and just… bad. I couldn’t even eat it. At this point I was still hungry and already annoyed by the slow service.
But what really set everything off was the attitude. When Nisa dropped off the check, she gave me a strange look and didn’t say a word. My fiancé joked, “She definitely doesn’t like you,” and honestly I brushed it off—until she came back around, glanced at me, ignored me, and then asked only him how his meal was. Purposely avoiding me. At a so-called 5-star hotel restaurant. It was blatant, disrespectful and unnecessary.
That’s when I asked for a manager.
We explained the whole situation. He removed my drink and burger from the bill, which was fair, but that doesn’t fix the fact that the entire experience was a waste of time, money, and energy. We could have gone literally anywhere in Miami, but chose to stay on property because we trusted the recommendation. And after all that, i left still hungry and annoyed.
Between the terrible food, the long wait, and a server who went out of her way to be rude, this was honestly one of the worst dining experiences I’ve had—especially at a hotel of this level.
I do not recommend this restaurant to anyone.
Unfortunately, within an hour of leaving the restaurant, I developed a severe headache followed by repeated vomiting throughout the night. It was an extremely difficult experience, especially given the timing of the holiday.
The following day, once I had recovered, I returned to the restaurant to let them know, not to complain, but out of concern that something might be wrong and to prevent this from happening to anyone else. While the staff member was polite and apologetic, the matter did not seem to be escalated, and there was no follow-up or acknowledgment beyond a brief apology.
I understand that restaurants cannot always determine the cause of post-meal illness, but at this price point and level of hospitality, I expected more care, curiosity, or accountability when a guest reports such a serious experience.
I’m sharing this to encourage better handling of situations like this in the future. The service was excellent, but the way this concern was addressed left me disappointed.