Dylan Jensen
This was my first time trying Acapulco Mexican Restaurant in Newton, and it will definitely be my last.
I ordered two plates of nachos and chips with salsa on the side. The total was almost $50, which seemed very expensive, but I decided to give it a chance. When I got home, I realized the order was completely wrong — the wrong chips, wrong toppings, and everything just looked thrown together.
I called to ask for a refund since I didn’t want the food anymore. They told me to come back, but when I arrived the doors were locked, almost like they didn’t want me to come in. A customer leaving let me inside. They had supposedly “remade” the food, but it was still wrong. At that point I told them I just wanted a refund.
That’s when the supposed owner came out and started screaming at me, pointing in my face, and telling me to “never come back” and to “go back where I came from.” The employees even looked embarrassed and were telling him to calm down. When I had to step outside to get my wallet so I could get the refund, they locked me out again. I ended up having to call the police just to get this situation resolved.
The whole experience was disrespectful and hostile. No customer should ever be treated this way, especially after spending $50 on nachos. Being yelled at and told things like that was unacceptable.
I will never return here, and I would strongly recommend others avoid this place. ZERO STARS!!!
… moreDavid Peck Jr.
Restaurant was clean and nicely decorated. Servers were friendly and helpful. Chicken mole was very good, California Enchiladas were okay but tasted mostly like cheese. The Pollo Special was enjoyed as were the beef soft tacos. Price was acceptable for the size of our group. Would eat here again and suggest to others.
… moreMarian Gronau
Food was no beueno…
$18 Taco ground meat tasted like store bought old elpaso seasoning.
$21 Fajitas uno, was like a sautéed stew, on the side of the plate of beans n rice….not a piping hot,sizzling skillet anymore…
$18 steak fries..cold fries, steak bits sprinkled in there, big cold mess.
… moreGeramie Shrum
Food was pretty good. We were passing through and wanted Mexican food and it advertised they had a buffet. Unfortunately the buffet is like Thursdays only and we were there on a Monday or Tuesday. Service was ok, waiter forgot our cheese dip we ordered and was very loud.
… moremassagemamaof2
The food is alright, but if you’re not hitting the buffet on Thursdays, you’re wasting money. I ordered delivery and got one single street taco and one single quesataco for 15 dollars. I thought the price for the street tacos was for 3, but I guess I didn’t look at the description closely enough. Total waste of time and money.
… moreAndrew Fisher
The food has always been exceptional here. The ham flauta and cheese enchiladas are always my favorite. The food is always fresh and very authentic. If you have never had a jumbo taco try the King Taco which is as big as a dinner platter and will even come smothered with queso or chili con carne for eating with a fork. They also have a nice selection of house made margaritas. Try the jalapeño margarita, its spicy but not overly hot and it is not made everywhere. The staff is very friendly with a family feel in the dining area. The front entrance has a variety of authentic Mexican goods including sandals, hats and even real vanilla from Mexico. If ever driving through Newton this hidden jem is worth a stop!
… moreAnt Man
Food was good, service was ok we had to change out two wrong orders. Biggest let down was they have a booth that sits near a speaker and it was very loud.
… moreTamera Eskins
Amazing food and service!! They always do a great job!! Absolutely delicious!
… moreSilver Yager
I ordered two full nachos with baked cheese and queso, which cost us nearly $50. Instead, we were given what’s in the photo barely any chips, no baked cheese or queso, and loaded with toppings we didn’t order guac, lettuce, pico, sour cream. When my boyfriend went back immediately to get it corrected, the staff yelled at him, called him names, and locked the doors on him after he had already been let inside.We’ve never been treated so disrespectfully over a simple order mistake. The food quality was disappointing, the order was wrong, and the service was completely unacceptable. We will not be returning, and I recommend others avoid this place unless management makes serious changes.
… moreLisa W
Happy New Year! Enjoyed Thursday buffet with 2 steam tables of delicious food which also included sopapillas and grande margarita special
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