Brittany Melton
I ordered a takeout order (1-9) at 5:10 pm. I ordered a large cheese pizza and a large supreme pizza. My husband picked it up and brought it home. Let me preface this with saying I have grown up my entire life eating Italian village in kingsport and have tried your location twice before. It did not have the correct toppings the first time we tried and got a recook for the second time, which was mediocre at best. Yet we STILL decided to try the Bristol location again as my son loves pizza. Yet this time it was completely not able to eat! The cheese pizza had a very tough crust like cardboard and very little sauce and cheese. The supreme was a hot mess and falling apart completely a nasty soggy mess and was overwhelmed with mushrooms! My two year old son would not even eat the cheese pizza, he spit it out! We live 35 minutes away from the Bristol location so we called to just get a refund as we had to throw the pizza away and was not able to eat it. Yet when I spoke to the so called manager (was a woman) she told me that it was your policy to not give a refund unless we returned the pizza. I asked her do you really want me to have to dig this pizza out of the trash and drive 35 minutes to and from just to give you the pizza you will throw away?! Her response was yes! Which I think is completely unacceptable! I’m not going to waste my gas to return a pizza you’re going to throw away that was not edible just to see it for a refund? I would have been happy to send pictures but that was not accepted and I was just offered a “discount” for my next order there. I told her that I would not be ordering from there again therefore that would not do me any good! I have a toddler and not only did I not have dinner for him and I had to fix something else yet I was being expected to drive over an hour both ways just to get a refund. I don’t have the money to spend on a $51 pizza order to just throw it in the trash. I wrote an email first before writing this review in hopes to speak with the owner or another manager that can resolve this situation correctly but I received no response after four days. This is terrible customer service and terrible food I do not recommend to anyone wanting quality pizza and service.
… moreGreg Christian
Had no idea this place existed until we were looking for places to eat while in Bristol. Came in town town for a show at the casino and came across this place right across the street. I remember going to the one in the Fort Henry mall and eating that pepperoni and mushroom pizza brought back memories. The only thing we weren’t a fan of was the whole onion slices on the pizza. Diced always seems to taste better. But overall the garlic cheese sticks were delicious and the pizza was great. Spoke to the manager who said they opened in July/August of last year and she was brought up to manage it from the one at the mall. Definitely can tell they do alot of call in orders as probably 5-6 people came in for to-go orders as were were dining inside. Keep up the great work!
… moreKelly Thomas
I’ve eaten at Italian Village in Kingsport for years and I love it! I was excited to see it coming back to Bristol. Im highly disappointed. I’ve eaten here on 5 different occasions and every time I go the employees are leaving on something on their phones. Today the tables were dirty and I had to wipe one down myself. Dirty trays were stacked up and trash cans full.
The food was bland and not hot at all. Sicilian slice is supposed to be thick it was not. I will be making the drive to Kingsport from now on!
… moreBabygirl Spuds
Italian Village Pizza has always been a favorite of mine. I was so excited that one was opening in Bristol. The pizza is lacking sauce so the last few times, I asked for extra sauce. The pizza was gummy and still lacking sauce and flavor. I asked for a cup of pizza sauce and there my friends is the answer…It is so watered down, no wonder there is no sauce on the pizzas. It’s a sad shame for a pizza shop to have great potential and use such poor ingredients. I also drove out there (90 minutes round trip) at least 3 times to get pizza and the store was closed on days it should have been open according to the scheduled hours posted in the window. When folks come to your establishment spend 50 bucks for a 1 and a half topping pizza and 2 small salads you could afford to put some tomato sauce on the pizza. Very disappointing!
… morelynne rowe
When this place first opened they were amazing. I told everyone, you gotta eat there. Now…they didn’t even put pizza sauce on my pizza. The spinach was charred. They only had one kind of crust available for some reason. The staff did not seem to be very happy either. Not sure what was up with that. Anyway, guess I am don’t with that place.
… moreValerina Schmirkovich
We come up to Bristol from Knoxville about once a month and today I was hungry. I thought “I wonder if Bristol has any really good pizza places?” Low and behold this place 6 minutes from my location. DELICIOSO! The kind of pizza you eat every bite of… my first job was at a fantastic pizzeria, I am always looking for that perfect undercarriage, nice crunch, slight grease. I found it. This pizza is fantastic. Try it. Thank me later. I look forward to my next trip to Bristol to try a sandwich or some stromboli. We finished the pizza in the parking lot 🙂
… moreAngie Childress
The atmosphere was clean Derek and Bonnie helped me order because I haven’t Eating Italian village since the mall! We haven’t tried the pizza yet. Service was great.
… moreSTACY GARCIA
Great pizza ! I love the Italian Village in Kingsport and I’m so glad they have opened a new one here in Bristol! The atmosphere is quiet, the restaurant is very clean and the staff is very nice! I just love this place and the pizza!
… moreLisa Brown
I am so glad they are back!!! I used to eat at the one in the Bristol Mall and have always loved their pizza. The pizza is as good as it used to be or better! It’s always hot and fresh and you can get a slice in about 5 minutes and I love that! There’s not too many pizza places that sale pizza by the slice. Their prices are very reasonable as well. I’m pretty sure it was less than or around 4.00 for a slice. I would recommend you stop and try a slice! I love it!
… moreMary Coulombe
Well the dinner wasn’t what we expected, it was ok. We didn’t feel like driving to Abingdon for a cheese steak so we tried theirs and I think we’ll stick with the lions den in Abingdon.. plus they don’t even have ketchup smh.. we still wanna try their pizza, it does look good!
… more