

Find your nearby Taco Bell at 110 West High Street in London. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
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Taco Bell® in London, OH – 110 West High Street
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Reviews
In conclusion, I received my food an hour and twenty minutes after I ordered it (an HOUR after I was told it would be a half-hour). Watched more than five cars come and get their orders which I know contained the fresh Beef because I was watching hard enough to be able to tell I was being lied to and then shoved to the back of whatever imaginary priorities these people could maintain because I had a $40 order and they didn’t want to do it. No forks for any of the four potato bowls and my kids asked me why the Tacos were bad this time. Management failed…Team failed… Also watched a guy smoke a cigarette and play with his phone for 20 minutes with his gloves on outside. I bet he didn’t change them to make my food!
I’ll preface this with saying… I’ve eaten Taco Bell 2-3 times a week at various locations for nearly 10 years. I’m somewhat of a connoisseur.
I went to this location hearing it was the worst location on the planet. I decided to try my luck.
I ordered my food, then my colleague. Me first, then him. My colleague received his food. 15 minutes later, I still had not received my food. Nor had anyone asked if I had been helped. I watched as half a dozen people ordered their food, received it, or were otherwise helped by a team member.
When the manager finally asked me if I was okay, I said in a slightly frustrated demeanor “I’ve been a whole lot better.” She said “what’s going on?” I replied “I’ve been waiting on my food for 30 minutes and nobody has helped me.”
She said “Why are you being rude?”
I said “I’ve been waiting 30 minutes and haven’t been helped, I’m going to be frustrated. I haven’t treated you as anything less than human.”
She then proceeded to tell me I had to leave and that she wasn’t even going to talk to me.
After minor bickering, I stated I was not leaving until I either got my food, or was refunded.
While I stood there, waiting, another customer came in from the drive thru. She asked him what was wrong. He threw food down on the counter, swore at her, and was infinitely more rude than myself. He said “I ordered these items with no sour cream. And she said “they don’t come with sour cream.” And he threw the items down, nearly falling off the counter onto the woman’s feet, and said “then what the hell is this?”. He puffed up his chest and raised his voice.
However, to make a point and to present herself as a “good guy”, she met his concern with kindness, remade his food personally, and even gave him coupons.
Finally the police showed up, and they had me trespassed. The police said “We get it. We’re surprised the place is even open.”
Side notes:
I watched one of the associates put tacos into a bag, pull them out, and put them in a different bag. Couldn’t manage orders.
My colleague asked for a large cup lid as they were out, and the drive thru associate got snippy and handed him the cup with an attitude. “I can only give you one”
Manager had family spread out through the drive through egging on the whole situation.
Formally the single worst Taco Bell in existence.
At first I thought they were hand crafting my tacos with ingredients blessed by a taco wizard or something. Nope. Just waiting… and waiting… and watching the drive-thru orders fly out like it was the Indy 500.
Other customers had been waiting even longer than we had. At that point it started feeling less like dinner and more like we were all contestants in some kind of Taco Bell endurance challenge.
So we asked for a refund. That also turned into an adventure because it took two tries to get it done correctly. At that point I was half expecting them to ask me to clock in and help run the register.
Came in hungry, left with no tacos, and somehow still spent 30 minutes at Taco Bell. Honestly impressive.
The crew was in high spirits, which was really nice to see—especially on a busy holiday night. I come here every time I’m in London, but this was the first time I truly saw a team enjoying their work. One moment that really stood out was when an older gentleman on the crew looked overwhelmed and ready to give up. A woman stepped in so politely, took over without hesitation, and completely turned things around. She worked incredibly fast, kept everything neat, and still stayed kind and calm.
She didn’t stop there—she also noticed a drive-thru worker who was struggling and jumped right in to help her get back on track. She even made sure everyone in the lobby, including us, got their drinks. That level of awareness and teamwork is rare.
I asked her if she was a manager because of how naturally she took charge. She said no and looked genuinely concerned, asking if something was wrong. When I told her how amazing she was and tried to bless her with a tip, she hesitated and said she was just doing her job to make customers happy and take care of her household. When we finally gave her $20, she immediately said she planned to buy pizza for her team because they all did it together. That says everything about her character.
I know this location gets criticized sometimes, but after seeing what we saw, about six of us walked away with a whole new level of respect. They handle so many orders, and I personally couldn’t do what they do. The crew at Taco Bell in London, Ohio truly rocked it on New Year’s Eve.
To the entire team: thank you for your hard work, your kindness, and your teamwork. And to the older gentleman who kept pushing through—God bless you. This is the kind of experience that sticks with people.
Stay blessed, keep pushing, and Happy New Year 2026. Team Taco Bell, you deserve the recognition.
Problem #1: Had to hand back the dragon fruit ices bc the syrup was forgotten, he (nice young man) made news ones, but the syrup was put all in the bottom of the cup. Not a huge problem, and one I can help. I just mixed them up for me and my child.
Problem #2: nacho fries being half-filled cost: $3.50ish x 2 of them. I brought it to the attention of the employee, was told there was nothing that could be done. I ask for a manager and she tells me they are measured out and that’s the correct amount (photos attached). I asked for a refund, but was told that was not possible due to it being an online order, and I’d have to call this number and blah. After much persuasion and unnecessary hardship, she did correct this issues. They had to make more and had me pull around (My Thoughts: probably why they tried to pass off what they had left to me in the first place bc they didn’t what to have to make more?).
Problem #3: I paid an extra $1.50 to have chicken added to my quesadilla. I get home (20 min Drive bc I really wanted Taco Bell) to find, they forgot to put chicken in it.
I really don’t know what else could have went wrong. At least the tacos were okay. But the chicken was my last straw, so here is this update review. Disappointed.
2 star bc I think the guy was new and just didn’t know how to make the drinks.
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My past review: I have to say, this place has really turned it around. Great customer service and quality food! The gentleman running the drive through is a great asset. He is super friendly and welcoming.
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