Wendy’s

  3.7 – 774 reviews   • Fast food restaurant

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Fast-food burger chain serving sides such as chili & baked potatoes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Wendy's 33467

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Reviews

Lex Lu
On 2/20 at 11:30pm, I ordered a #6 spicy chicken sandwich meal totaling a little over $10. When I politely asked for a barbecue sauce, I was told it would be $0.54 because I “have to order chicken nuggets.” That didn’t make sense to me considering I just purchased a full chicken meal. It’s still chicken.

What made the situation worse was the attitude. The employee was rude and dismissive. When I asked for a supervisor or manager, she claimed she was the manager but refused to provide her name.

It wasn’t about the $0.54 it was about the unnecessary policy explanation and the lack of professionalism. Customer service matters.
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Luis Diego Salazar López
There is an old lady as manager sometimes, she is so rude always. She is loud and I have never had a good experience with her. There are other employees like the blonde guy or a Mexican lady that are so nice always, maybe should consider them as managers because the old lady is not friendly
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Amanda Taylor-Skidmore
Ordered honey butter chicken biscuit meal. The chicken had the texture of a microwaved frozen chicken patty, the biscuit was hard as a rock. The potato wedges were completely flat, like the thickness of scalloped potatoes with the texture of trying to chew cardboard. I ordered a black iced coffee and the cashier argued with me that I either had to get one of the sugar laden iced coffee drinks or if I wanted no sugar I had to get hot coffee. The entire meal was completely inedible and disgusting.
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Dalincy Esterling
I never right reviews for fast food but tyler and his ci workers were super busy and still patiently took my order and let me know an honest wait time. I appreciate them and the amount of courtesy they showed me.
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Nicole Osvath
I ordered on the app. It said they’re open at 6:30. We drove up at 6:55 the computer voice said they’re closed. So we waited in the parking lot until 7:05. Went back around. No answer. I had to cancel my app order. We drove by the window. 3 people just standing at the registers. So I guess they don’t want to answer the drive thru. At least say something to the customers.
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Mary Salvatore
Had a Croissant w/ Egg,Swiss cheese & Bacon. First time, hearty & filling. I get to the window to pay, the lady tells me to hurry & beep my horn so I did. Then she tells me that the customer in front of me, paid for my sandwich. I was so surprised, I wished I could have met her to thank here in person. That was the sweetest & thoughtful thing, which made my Valentine’s day. So to the lady in the gray car, I Thank you!
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Christian Smith
Ordered the breakfast chicken sandwich , lady told me I had to wait 5 mins for the chicken because they have to cook it . About half way into the sandwich I realized the chicken is still raw , just fried a little bit but under the breading it’s raw chicken . This is a good way to get salmonella poisoning!!
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MVP – Hotmail
This location gets worse by the day. It’s actually quite sad. Make you wonder where the owner are and if they’re as incompetent as most of the workers. Medium fry had more fries than the large. They put stupid stickers on the top of the drinks that wouldn’t come off. Kids meal was missing the toy. All after waiting like 15 minutes for the food, which was barely warm.
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J Chu
The Wendy’s establishment at this location should reassess its staff due to instances of theft. I placed an order for a single Cobb salad through the drive-through. Upon reaching the window, I handed a $20 bill to the cashier, who informed me that my total was $18.60 after I handed the $20 bill and that my change would be $1.40, stating it was for two salads. I clarified that I had only ordered one salad for a single person. The cashier insisted on the charge for two salads and refused a refund.

Despite not receiving any food and still being at the window, I requested the cashier’s name to report the incident to corporate. Instead of cooperation, the cashier displayed a dismissive attitude and rolled her eyes, prompting me to ask for a manager. The manager echoed the cashier’s stance, denying refunds. However, after mentioning reporting the incident, the manager reluctantly agreed to a partial refund of $9.30, although I argued it should be $10.70.

Notably, the cashier failed to return the $1.40 from my $20 bill. The entire experience reflects appalling customer service, and I have no intention of returning to this Wendy’s. In my opinion, this particular Wendy’s location warrants serious consideration for closure due to such unacceptable practices.
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Temple Bray Patino
On December 6, 2023 my grandpa and I went to Wendy’s to get some food. We had got to Dave doubles with a large chocolate Frosty a kids meal with a small chocolate Frosty then I had ordered a small cheeseburger with a four piece chicken nuggets, and a peppermint Frosty .So, when we get home I literally am about to take a bite of my burger, but then I realize like why is it so light ? So I opened it which I never really do and there was no meat or cheese inside my cheeseburger. There literally was just two with ketchup and onions on it. I am already like hangry because I just got off my 9 to 5 job and so I called the store and spoke to the manger who was a lady of hispanic ancestry . She asked me why I had ordered and then I told her and she pulled up the receipt on her end and then she ties to tell me the lady that I was sitting next to put me on your burger and I’m like that’s not possible because there’s literally no meat on my burger. So she just starts catching an attitude with me and I’m just like I want your supervisors number and she says no. Also, it’s like the fact that I literally checked the bag that had my food in it for a piece of meat because I’m just flabbergasted at the fact that someone couldn’t even make an actual cheeseburger and they work at Wendy’s . It’s really a shame that I have to say McDonald’s does a better job at customer service when it comes to people messing up food orders .Instead of her being like just come back and we can give you another burger or we can give you a credit because times are tough like things are not cheap anymore. Plus they don’t even have the four for four anymore . So now I am literally waiting for a call from the district manager to share my experience because I don’t think it’s acceptable that a manager has a type of personality when it comes to customers. I worked in the food service industry for about eight years before my current job now and the customer is always right. It doesn’t matter what happened the customer is always right is why I’m always told and that stays true for every restaurant.
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