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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Elsinore,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 9:30 AM–11 PM |
| Saturday | 9:30 AM–11 PM |
| Sunday | 9:30 AM–11 PM |
| Monday | 9:30 AM–11 PM |
| Tuesday | 9:30 AM–11 PM |
| Wednesday | 9:30 AM–11 PM |
| Thursday | 9:30 AM–11 PM |
Address and Contact Information
Address: 18292 Collier Ave, Lake Elsinore, CA 92530
Phone: (951) 674-1581
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18292 Collier Ave, Lake Elsinore, CA – Order El Pollo Loco
El Pollo Loco is a quick-service fire-grilled chicken restaurant inspired by the flavors of Mexico, located at 18292 Collier Ave in Lake Elsinore, CA.
Locate El Pollo Loco near Lake Elsinore
Find an El Pollo Loco location near Lake Elsinore. Get directions and enjoy fresh L.A. Mex style cuisine for dine-in, takeout, delivery or drive-thru.
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Reviews
Daniel Garcia
Pretty crappy quality ordered a guacamole burrito pretty thin and full of chicken skin rip off with what I paid couls have got a whole combo elsewhere never again.
… moreJuan Velez
Pollo Loco has truly become a Hispanic staple for our family, especially during large gatherings when we need delicious food that everyone enjoys. Their menu offers comforting flavors that feel both familiar and satisfying, making it a go-to choice when we want something quick yet hearty. One of the best parts is their app—it regularly provides free items or discounts, which is such a welcome bonus in today’s economy. Over the years, we’ve relied on Pollo Loco time and again, and not once have we had a bad experience. The consistency, value, and warm service keep us coming back, making it a trusted favorite for family meals.
… moreMatt Bristol
This location has two self-ordering kiosks but they were not working when I visited. I ordered at the counter and quickly received my order. The bathrooms at this location are locked and require a code for the keypad. The double chicken chopped salad that I ordered was fresh and filling. It is a southwest style salad served with a creamy cilantro dressing.
… moreLoretta Jordan
Not sure what’s going on at the Pollo Loco Collier location, but things are in need of major improvement! Last night I visited and ordered one breast. I should have looked before I left the drive-thru but silly me I trusted a quality product. I got home and saw a tiny breast (maybe from a chicken not a hen) that LOOKED dry, and boy it sure was! It was so small and dry I literally chewed on it like jerky, then spit it out. It was not suitable for consumption.
This was extra frustrating because my visit before this one, about one month prior, was equally disappointing. I found when I got home that my order was wrong! Missing items and wrong pieces.
I feel like a fool for going back, but I guess I’ll have to start going to another location.
Don’t waste your money here.
… moreThis was extra frustrating because my visit before this one, about one month prior, was equally disappointing. I found when I got home that my order was wrong! Missing items and wrong pieces.
I feel like a fool for going back, but I guess I’ll have to start going to another location.
Don’t waste your money here.
Breanna Mesa
The food at El Pollo Loco was delicious, but the experience was dampened by the condition of the all-gender bathroom. Unfortunately, it had a strong smell of urine, which made it unpleasant to use. I’m not a fan of sharing restrooms with men who don’t clean up after themselves.
… moreAro O
I ordered a double chicken tostada. It was really good. The customer service was outstanding! The young lady name Kimberly who took my order was very polite, helpful, service oriented. I noticed that after working the register she went ahead and started cleaning the tables and sweeping the floors and she was on the go. I wanted extra rice and beans for my salad and she was kind enough to bring it to my table.
It’s people like her that go above and beyond And she is a great reflection on Pollo Loco.
… moreIt’s people like her that go above and beyond And she is a great reflection on Pollo Loco.
Steven Perez
I love el pollo locos low prices better than pollo campers and pollo bowl combos only $7 with chips and soda
… moreJesse Verdi
This place had a great team. You could tell because they were like family and even the younger staff were confident and did excellent.
My experience was with William. I walked into the Lake Elsinore store and he was the front person.. I had movers at the house helping unload the truck and asked William the size of taco’s and if they had like a value pack of 20 or so.. He was like, well let’s see, and pulled up the screen options tinkered around and said yeah here’s a 12 pack and salad, but for two it was like $65 and I was going to pay but he said or and found me a perfect combo with chips and salsa and I so happy. He just was a good guy, interested in where I moved to and why I left and came back, and where my son was. Like we had been long lost friends. It was a true human interaction that I thought was lost in newer generations. I value these because more times than not the restaurant person (especially not if in a waiteress transaction) anything outside give me burger and coke will be met with disinterested eye rolls.
Thanks William and thank you El Pollo Loco
… moreMy experience was with William. I walked into the Lake Elsinore store and he was the front person.. I had movers at the house helping unload the truck and asked William the size of taco’s and if they had like a value pack of 20 or so.. He was like, well let’s see, and pulled up the screen options tinkered around and said yeah here’s a 12 pack and salad, but for two it was like $65 and I was going to pay but he said or and found me a perfect combo with chips and salsa and I so happy. He just was a good guy, interested in where I moved to and why I left and came back, and where my son was. Like we had been long lost friends. It was a true human interaction that I thought was lost in newer generations. I value these because more times than not the restaurant person (especially not if in a waiteress transaction) anything outside give me burger and coke will be met with disinterested eye rolls.
Thanks William and thank you El Pollo Loco
Drew Zeller
This has to be the complete worst employment staff I have ever seen at an el pollo loco. Over the past 6 month. I have had now 4! burritos That I have requested through drive-through to be lactose free no cheese or sour cream And I have received them with either sour cream or cheese or both in my burrito. I am lactose intolerant and I explained to the lady in the drive-through 3 times that I would like it to have no cheese and no sour cream and can you make sure it is not on the burrito. She then responded back saying “OK you want no dairy right?” I said that is perfect thank you so much. Then fast forward I get home with my burrito and it has sour cream in it. As you can tell I was furious because it has been the 4th burrito in a row that they have messed up. I then called the manager and explained them my issue and that they wanted to refund or credit me a burrito on my next visit which is understandable if it was a first time mistake. I had explained to her my pregnant wife chicken meal and my bredow should be replaced on my next visit that would be great. She told me that she can only replace the bredow and that is it and maybe 25% off my purchase. So I explained to her I no longer wanted the food and I will be on my way back for a refund and she explained back to me I better make sure I bring all my food if I want a refund for everything.
Once arriving to the location I recorded everything on video and I Talk with the manager about the refund and I open the bredow and showed her the sour cream and the bredow and after explaining to her that I will reach out to corporate and I will reach out to social media and I will made sure my experience with this location is known just for a customer’s side not the fact that I wanted or needed anything for free and she then offered to give me the chicken meal for free. I already drove back all the way from my house and took my pregnant wife’s meal back to L poya loco because I was so frustrated and now She wants to make it better and give me the chicken meal. Are you explain to her I am not trying to get anything for free so I do not need the meal I would just like a refund, thank you.
As I was there for about 10 minutes recorded video for about 7 and a 1/2 minutes I noticed the drive thru customer walk in and explain to one of the other employees that he didn’t receive all the items in his order and then 1 minute after that I noticed the chef or cook in the back making a taco and all of the crispy taco shell was smashed and ripped in half and she still put lettuce on the taco and wrapped it up for a customer. It is little things like this I know as a business owner,things like this very much hurt the brand and the bottom line of customers coming back and happy. It would have cost them maybe $2.50 for them to just replace my burrito and the chicken meal back on my next visit but she refused to while on the phone call until I drove all the way back to the store.
I really hope somebody a dresses these issues for the Franchisees sake. Thank you for taking your time and reading this review if you would like great service and amazing and please go stop by Panda Express Across the freeway next to Wells Fargo. That is a perfect example we go to Panda Express 2 to 4 times a week because Their customer service is top notch and that’s what consumers want to feel that they are cared about.
… moreOnce arriving to the location I recorded everything on video and I Talk with the manager about the refund and I open the bredow and showed her the sour cream and the bredow and after explaining to her that I will reach out to corporate and I will reach out to social media and I will made sure my experience with this location is known just for a customer’s side not the fact that I wanted or needed anything for free and she then offered to give me the chicken meal for free. I already drove back all the way from my house and took my pregnant wife’s meal back to L poya loco because I was so frustrated and now She wants to make it better and give me the chicken meal. Are you explain to her I am not trying to get anything for free so I do not need the meal I would just like a refund, thank you.
As I was there for about 10 minutes recorded video for about 7 and a 1/2 minutes I noticed the drive thru customer walk in and explain to one of the other employees that he didn’t receive all the items in his order and then 1 minute after that I noticed the chef or cook in the back making a taco and all of the crispy taco shell was smashed and ripped in half and she still put lettuce on the taco and wrapped it up for a customer. It is little things like this I know as a business owner,things like this very much hurt the brand and the bottom line of customers coming back and happy. It would have cost them maybe $2.50 for them to just replace my burrito and the chicken meal back on my next visit but she refused to while on the phone call until I drove all the way back to the store.
I really hope somebody a dresses these issues for the Franchisees sake. Thank you for taking your time and reading this review if you would like great service and amazing and please go stop by Panda Express Across the freeway next to Wells Fargo. That is a perfect example we go to Panda Express 2 to 4 times a week because Their customer service is top notch and that’s what consumers want to feel that they are cared about.
Marrissa T
Order was completely wrong and for $30. Don’t bother going to el pollo there is way better for less or the same. And at that price to mess up salad is a bit much. Won’t be wasting my money here again.
… more