

Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection. Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept.
Hours
| Friday | 12–3 PM, 5–11:15 PM |
| Saturday | 11:30 AM–3 PM, 5–11:15 PM |
| Sunday | 11:30 AM–3 PM, 5–10 PM |
| Monday | 5–10 PM |
| Tuesday | 5–10 PM |
| Wednesday | 12–3 PM, 5–10 PM |
| Thursday | 12–3 PM, 5–10:30 PM |
Address and Contact Information
Address: 2nd Floor Four Seasons Hotel, Boston, MA 02115
Phone: (857) 449-2500
Menu Photos
Order and Reservations
Reservations: tripleseat.com
Photo Gallery
Related Web Results
Japanese dining Boston | Zuma restaurants
Boston Japanese Restaurant | Zuma | Four Seasons One Dalton
Zuma • Boston (@zumabostonofficial) • Instagram photos and videos
Last Updates
Reviews
Yesterday was my third time at this location in this city. Unfortunately, each visit has revealed the same issue, the reception desk. Because of this, my overall rating of the restaurant was significantly lowered.
The hosts at the reception do not create a welcoming atmosphere and do not appear genuinely interested in guests. Their attitude feels more dismissive than inviting. For a restaurant of this level and reputation, this is unacceptable in my opinion.
I came alone for dinner and could clearly see many empty tables. I asked whether I could take one of them for about an hour. I received half-smiles and a firm response that no tables were available, and I was told to sit at the bar, which I did not prefer. When I asked what would happen if I found an available table myself, I was told this was impossible because everything was fully booked, although visually this did not seem accurate.
I then made an online reservation through Google. A reasonable question followed, whether I should be seated immediately or wait the 15 minutes shown in the reservation. Again, I was met with hesitation and asked to show the reservation, after which I was still told that finding a table was not possible. Only later did another hostess offer me a seat at a different bar near the open kitchen.
From the beginning, the service felt disorganized. The cocktail I ordered from the bar was never delivered, and water was brought only after I asked for it.
The waitstaff service was generally acceptable, but I clearly noticed a difference in how guests were treated. A man seated next to me was repeatedly asked whether he enjoyed the dishes and if there was anything else the waiter could help with. In my case, the food was simply delivered, with appetizers, salad, and main course arriving at the same time. This also happened during my previous visit.
This approach feels unprofessional. In restaurants of a similar level, for example in New York and in other countries where this restaurant operates, servers at least ask how guests would like their courses to be paced. That does not happen here. The staff clearly lacks basic service etiquette.
I would also like to comment on the food quality. I have visited this restaurant multiple times and usually order the same dishes. This time, the tofu salad was disappointing. Previously, the tofu was well fried with a crispy crust, but this time it was soft and unpleasant in texture, despite the same sauce. The meat gyoza also tasted noticeably worse than before.
Overall, the restaurant has a strong concept and a well-known name, but the service, especially at the reception, table seating, and course pacing, does not meet the standards of an international restaurant group. I would like to see more attention to guests, respect, and consistency in quality, as these are the factors that make people want to return.
We tried the otoro tuna, which was outstanding — a must-try if you go. The service was top-tier: attentive, knowledgeable, and really made the evening feel special. Atmosphere too — elegant, vibrant, perfect for a high-end night out.
Highly recommended if you’re looking for something upscale in Boston. Zuma absolutely delivers.
The staff are incredibly professional and attentive, striking that perfect balance of being friendly while ensuring every detail is taken care of. From recommendations on the menu to perfectly timed service, you really feel taken care of from start to finish.
And the food? Absolutely outstanding. The sushi is fresh and beautifully prepared, each bite bursting with flavor. Beyond the sushi, their Japanese dishes are elevated and full of creativity—from perfectly grilled robata items to flavorful small plates, every dish feels thoughtfully crafted. Pair it all with their amazing cocktails or sake selections, and it’s an unforgettable dining experience.
Zuma Boston is more than just a restaurant—it’s a vibe, an experience, and a place you’ll want to return to again and again.
The moment you sit down, they ask whether you want still or sparkling water, then bring out a $10 bottle without mentioning the price. I ordered edamame, which the menu listed as $9 for the salted version. The server offered truffle, and I agreed, not realizing it would be $18 — and it wasn’t even real truffle, just a heavy truffle-infused butter that tasted overly fatty.
The sushi pricing seemed reasonable for a high-end place, but the presentation and quality were disappointing. It wasn’t served cold, looked dry, and the shape and overall appearance felt careless. The flavor was extremely salty and not enjoyable at all.
Overall, the food experience was bad. I only enjoyed the vibe and the music, which is why I’m giving it 2 stars instead of 1.