Brittany Pusztai
Just waited about 2 hours in the drive thru. Couldn’t even leave if I wanted. Like the previous comment said, management did not prepare for the spongebob meal. I ordered online and they ran out of several of the items that I already paid for. I felt bad for the crew as well. They had to be overwhelmed and in sure had some cranky customers. The guy at the window was so nice and super calm. He did better then I would have. They definitely should have had more staff atleast the first few days of this promotion. For spending $65 on 3 meals, I am very disappointed.
Edit: spoke to burger king via contact info provided on their app. They refuse to give me a refund and said they can only give me a coupon. I don’t want to return and its upsetting that they did not give me a refund for missing items. Beware!!! DO NOT ORDER ONLINE if they mess up you will not get a refund.
… moreGale Meinhardt
I needed the cashier to charge on 2 separate cards for me. He ended up charging more than I had asked on one of my cards, because of that, I had forgotten to mention to make my sandwich plain. By the time I realized, they were done making my food, and I mentioned if he could change it for me. Although, while trying to get my thoughts together, he kept motioning his hand as if to “speed it up” before taking the sandwich from my hand. The food is okay – but in terms of the service, they could be more courteous.
… moreHugo Olmedo
Def not prepared for the increased influx of people for the SpongeBob SquarePants promotion. Extremely long wait, felt bad for the staff you could clearly see they were overwhelmed with the amount of orders. They ran out of items that were part of this promotion. Didn’t even give me my complete order. Everything was cold by the time we got it. Didn’t assemble the Box just gave it to me. I put it together in the car. Definitely not prepared for this. Definitely ruined the excitement about getting the themed meal. I had to go back inside to get the missing items . Management could have done better to prepare the team with maybe more personnel and more items
… moreBruce Western
I don’t know what it is about this specific Burger King but every time I’ve ever came here the staff is so uplifting and kind. They always have such a good attitude and it really makes a difference to me I always compliment them but this time I decided to write a review. Andre has a good attitude and I will come back just for that reason thank you guys
… moreJuan Lozano
Came for lunch with my wife and it’s been awhile since I’ve had BK andi gotta admit that whopper is Da Bomb. The buns ain’t all that great but as far as flavor it’s good. I remember the patties being a bit thicker but I guess everything nowadays is shrinking. Fries were hot and fresh. Here’s a quick tip for you if you want fresh hot fries, ask for NO SALT. Usually once they pull the fries from the fryer they add the salt. So, when you ask for no salt they usually have to put in a fresh batch. Takes just a bit longer for your order but very much worth it. Environment was ok. Not much to see around that area. Overall great staff and we appreciate your hard work. Oh one last thing, they do charge for ranch packets. I didnt know they charged for those. Oh well. One more last thing, I totally forgot they sold tacos!!! Not as good as The Box guy but they were really crunchy. Salsa packets no good. We also had a coupons.
… moreJeremy Johnson
Poor service, server Brea never acknowledged us to take our order, after asking for assistance she said “they urge us to have you use the kiosk” she seemed to be bothered by us wanting to place an order at the counter.. she had nothing but an attitude an a sarcastic tone. Horrible service, I left with out ordering and will never return, save the hassle a look elsewhere for professional staff.
… moreKassie McCurtis
I want to give Bre a big shout-out for making my experience pleasant when ordering. She was nice, smiled, and her customer service shouldn’t go unnoticed in the work environment. Thanks Bre for everything!
… moreZenya
I seem to get pretty good attention when I’m there, and the food is been made to my liking. Doing well at this particular store.
… moreTime 4 Dirt
When we arrived we noticed a gentleman waiting at the counter looking at the menu board. Ordering at the counter at this location is taboo or so they will make you feel. We ordered at kiosk. The gentleman says fairly loudly excuse me can I order?! Employee says you can use kiosk or wait for me. Gentleman waits for another 6 minutes before employee finally comes to take his order. This place could really use an attitude adjustment.
… moreDylan Conklin
The atmosphere was a little rough, but I have to hand it to one of the employees (I think his name was Andres?) with his exceptional customer service. Thank you for the filling whooper!
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