Cozy neighborhood tavern featuring pub grub & an extensive beer list plus a jukebox & TV sports.
Address and Contact Information
Address: 5353 W Irving Park Rd, Chicago, IL 60641
Phone: (773) 930-4790
Website: http://www.sutherlandschicago.com/
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5353 West Irving Park Road Chicago, IL 60641
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5353 West Irving Park Road Chicago, IL 60641
Reviews
A HUGE plus for this place is the tot’s. Not many places do tots and these are always so crispy.
A friend and I came in for a few drinks and some appetizers. It was a busy night, but nothing too crazy. My food was wrong at first, but mistakes happen, and I didn’t make a fuss they fixed it and that was fine. The issue came at the end of the night. I paid for our main tab on my card but ordered an extra round of drinks in cash so I could get a couple of dollars back to pay my friend. It was only $2, but after about 15–20 minutes, the bartender never brought my change. When I politely asked someone else if I could get it back, the bartender came over visibly upset, slammed the money down, and said, “Here’s your two dollars.” That attitude really rubbed me the wrong way. I’ve worked in the service industry myself, and no matter how small the amount, I always made sure to confirm with the customer before assuming any change was a tip. It’s just basic respect and good etiquette. I’ve noticed lately that the quality of bartenders at Sutherland’s has gone downhill compared to how it use to be. I still love this neighborhood bar and hope management takes this as constructive feedback. Next time I stop in, I’ll make sure to sit with one of the bartenders I know provides great service because the regulars deserve better.
She then walked away and brought over another woman with dark hair, who immediately approached us with a hostile attitude. She demanded our IDs again, even after we explained they were just checked. Her tone was aggressive and completely unprofessional.
The overall experience left a very negative first impression. I definitely will not be returning, and I hope management seriously retrains their staff to improve their customer service.
The staff is warm and welcoming, and the service never disappoints. Whether you’re a regular or a first-timer, you’ll feel right at home. One standout item on the menu is the Sutherland burger. It’s seasoned and stacked high with toppings. It’s the kind of bar food you crave but rarely find done this well.
With a solid beer selection, and a relaxed local crowd, Sutherland’s has that authentic Chicago bar charm that keeps people coming back.