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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Springfield is here with warmth and welcome. Panera Bread. Food as it should be.
Counter-serve bakery/cafe chain serving sandwiches, salads & more, known for its bread & free WiFi.
Address and Contact Information
Address: 3019 S Dirksen Pkwy, Springfield, IL 62703
Phone: (217) 529-6200
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Panera Bread Locations in Springfield, IL
Browse all Panera Bread locations in Springfield to find soup, salad, bakery, pastries, coffee near you. Dine-in, pickup, and delivery.
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Reviews
Dragon Knight DJX
The Gold Standard for Lunch – Amazing Service & The Perfect Asiago Sandwich!
I honestly cannot say enough good things about this Panera location on Dirksen! I stopped in for a bite to eat and was completely blown away by the entire experience, from start to finish.
First off, the food was incredible. I had the Asiago sandwich, and it was fresh, flavorful, and prepared perfectly. You can really tell the difference when the kitchen cares about what they are sending out. It was honestly one of the best sandwiches I’ve had in a long time—hot, cheesy, and exactly what I was craving.
But what really sets this location apart is the atmosphere and the team. The customer service here is top-tier! The employees were friendly, welcoming, and genuinely helpful, making me feel like a valued guest rather than just another number. On top of that, the service was lightning fast. I didn’t have to wait long at all, which is a huge plus when you’re hungry.
I also have to mention how spotless the building was. The dining area was super clean and organized, which made sitting down to enjoy my meal so much more relaxing.
… moreI honestly cannot say enough good things about this Panera location on Dirksen! I stopped in for a bite to eat and was completely blown away by the entire experience, from start to finish.
First off, the food was incredible. I had the Asiago sandwich, and it was fresh, flavorful, and prepared perfectly. You can really tell the difference when the kitchen cares about what they are sending out. It was honestly one of the best sandwiches I’ve had in a long time—hot, cheesy, and exactly what I was craving.
But what really sets this location apart is the atmosphere and the team. The customer service here is top-tier! The employees were friendly, welcoming, and genuinely helpful, making me feel like a valued guest rather than just another number. On top of that, the service was lightning fast. I didn’t have to wait long at all, which is a huge plus when you’re hungry.
I also have to mention how spotless the building was. The dining area was super clean and organized, which made sitting down to enjoy my meal so much more relaxing.
Janice Douglas
I had a great experience at the Panera Bread on Dirksen! The restaurant was clean, the food was fresh, and the service was excellent. Eric, the manager, went above and beyond to make sure everything was perfect. He’s friendly, attentive, and truly cares about the customers. Outstanding service all around and I would highly recommend this location!
… moreCarly Tracey
My mom and I went through the drive thru. Person taking our order didn’t seem happy with us and hand a bad attitude. Tyler who was our cashier did a wonderful job at the window, and when we questioned why something on our order wasn’t on the reciept the girl who took our order with pink hair yelled and screamed at us through the window. Everything else was great besides her…
… moreArmin Syed
I was disappointed in the service since I asked for a sesame bagel but they gave me an everything bagel. When I asked them why they didn’t give me a sesame bagel, they said they were out. They should have told me when I was ordering so I could’ve chosen my own bagel since I didn’t want an everything bagel. Otherwise, the food was average for a Panera. Nothing special.
… moreKelly 316
I got my food delivered today from Dirksen and for the fourth time, you forgot to put chicken in my apple fuji chicken salad…FOUR TIMES. Seriously?? Weird thing is that the west side Panera has done the same thing. Very dissapointing.
… moreSunshine Ray Fegett
This was my first time ordering from Panera. I went through the drive thru and ordered the Buffalo chicken melt and a regular charged strawberry lemonade. There good and drink were good but not good enough to go back and spend $16
… moreMatt Warren
This place is terrible. I came in at 8:30am and they had no Bagles and all the coffee was out. You are a breakfast establishment, how are you this inept at serving breakfast? No apologies from the Manager, rude staff.
… moreChandi Mineyobizness
I will never ever ever go here again or any Panera for that matter. I cannot believe how much money they charge for sub par food. The picture that I’m showing is half of a sandwich and that they charged me over $9 for. Well they got me for nine bucks but they’ll never get me for another penny as long as I live.
… moreJ K
Absolutely trash service and incompetent employees. I rarely review restaurants but this place is absolute garbage and merits an awful review. I like Panera a lot but this one is trash. I asked for a meal with an apple and a drink for my daughter. After paying I asked how to get my daughters drink and she told me I hadn’t ordered one, which I did. The cashier forgot to add a drink to my daughter’s meal, then charged me three times as much to buy it separate. The cashier just played dumb and acted like I hadn’t asked for it, stating the meal doesn’t come with a drink.
After disagreeing for a moment, rather than make a scene, I paid and left but I won’t go back. Restaurants that treat their customers like this don’t usually survive. Don’t go here, go anywhere else.
… moreAfter disagreeing for a moment, rather than make a scene, I paid and left but I won’t go back. Restaurants that treat their customers like this don’t usually survive. Don’t go here, go anywhere else.
Dylan Caldwell
Update 1-16-24… you know how sometimes you like a place and you just keep going back like a bad relationship because you hope it can get better even though they prove you wrong EVERY TIME… welcome to my relationship with Panera on S Dirksen. I truly don’t know how this store can figure out new and exciting ways to screw things up or to look completely incompetent every time we go there but man they do a phenomenal job of being creative and inventive. On today’s episode it’s -3° out and there’s no one in line at the drive-thru and there’s basically no one in the parking lot and we pull up to pick our order up in the Drive-Thru as it was marked as drive-thru pickup and the guy on the speaker tells me we only have one order even though we clearly know we have two. Then he says one of them is marked for delivery ( I didn’t know the store offered delivery) but he’ll be nice enough to hand it through the window “this time” and I said cool I appreciate that and pull up to the window and the nice lady hands me one bag of food and closes the window and then stares at me through the glass as I’m looking back at her like hey maybe I have more business to conduct with you… she opens the window again and says did you have a second order and I said I sure did and I gave her the name and she walks away. Meanwhile three dudes continue to just aimlessly walk around inside the store within sight pointing and not doing anything and 3 minutes later she comes back and says we’re still working on that order and I said cool thank you and we sat there and then 3 minutes later another random guy walks to the window opens it and said can I help you and I said we had an order and I gave the last name again and he looks at me dead in the eye and says okay what’s the name on it and I said I just said the last name? I repeated it and without saying a word he just closes the window and walks away. 2 minutes later he returns with the order and all he says is sorry. Perfect.
UPDATE 02-19-23: I’ve been back and forth with this place. Good review, then bad review… It’s to the point that if the food wasn’t as good as it is I’d never go here. I truly don’t understand how an online order can take over 40 minutes to make and when you get there to pick it up people who ordered at the register when you are standing there waiting for your order are getting their food served up to them? The best answer they had is “we lost your order a while ago but it’s back in there.” Can I ask why it’s not “back in there at the top?” It’s simple customer service that is constantly overlooked here. I’ll keep trying, maybe one day they’ll realize it can be so much better.
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Also, how long are you going to let an order sit on your to go shelf? I get people may not pick up their orders in a timely fashion but if something is coming up on 12 hours old sitting on there you would think it would be a public health issue to leave that food up there…. Check photo… pic taken at 6:32pm!
.
The food is always good. I would say the prices are probably high for what you actually receive but you kind of know that going in. I would probably give it 5 stars but I never feel like the employees are ever really aware of what is going on. Today I went there to pick up a mobile order. Ordered on the app, got an acknowledgement that the order was received, and went to the store. Walked in a few minutes early and waited seeing no orders were on the shelf as indicated by the app as being the pickup location. The app then notified me that the order was ready. I waited a few more minutes and no orders came out. There was only myself and one other customer in the store. I finally walked up and asked an employee if my order was there and she looked around, then walked out to the shelf I had been standing next to for 5 mins and looked at the empty shelf with me. Then she walked down to the far end and grabbed several orders that were still back behind the counter, a place I would have never seen or been able to access, and then brought me mine….. Sometimes it’s the little things……
… moreUPDATE 02-19-23: I’ve been back and forth with this place. Good review, then bad review… It’s to the point that if the food wasn’t as good as it is I’d never go here. I truly don’t understand how an online order can take over 40 minutes to make and when you get there to pick it up people who ordered at the register when you are standing there waiting for your order are getting their food served up to them? The best answer they had is “we lost your order a while ago but it’s back in there.” Can I ask why it’s not “back in there at the top?” It’s simple customer service that is constantly overlooked here. I’ll keep trying, maybe one day they’ll realize it can be so much better.
.
Also, how long are you going to let an order sit on your to go shelf? I get people may not pick up their orders in a timely fashion but if something is coming up on 12 hours old sitting on there you would think it would be a public health issue to leave that food up there…. Check photo… pic taken at 6:32pm!
.
The food is always good. I would say the prices are probably high for what you actually receive but you kind of know that going in. I would probably give it 5 stars but I never feel like the employees are ever really aware of what is going on. Today I went there to pick up a mobile order. Ordered on the app, got an acknowledgement that the order was received, and went to the store. Walked in a few minutes early and waited seeing no orders were on the shelf as indicated by the app as being the pickup location. The app then notified me that the order was ready. I waited a few more minutes and no orders came out. There was only myself and one other customer in the store. I finally walked up and asked an employee if my order was there and she looked around, then walked out to the shelf I had been standing next to for 5 mins and looked at the empty shelf with me. Then she walked down to the far end and grabbed several orders that were still back behind the counter, a place I would have never seen or been able to access, and then brought me mine….. Sometimes it’s the little things……