Welcome to your Tuscaloosa Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
SHAY
Service was polite and efficient, and the drive-thru moved very quickly today, which I appreciated. The atmosphere was smooth and well-run.
The only issue was being told that this location does not offer fries without salt due to operator policy. I’ve been able to request no-salt fries at other Chick-fil-A locations in the past, so this was surprising. For customers managing dietary or medical needs, flexibility around basic modifications would be helpful.
Food quality is otherwise consistent, and staff handled the order adjustment professionally once clarified.
… moreStephen T Lewis – Trucker 2 AI
Ordered a chicken sandwich meal for my daughter today. Not a lot of pics but she enjoyed it.
… moreCarter
The service was nice and fast. The mobile thru line was longer than normal but it was very quick. The fries I got were good, but there was a hair in my sandwich… I will still eat here but for this meal that was a bit off putting.
… moreDanielle Latrice
love Chick-fil-A, but this location has been consistently disappointing. Every time I order, my food isn’t fresh salads come with brown or wilted parts, and nuggets sometimes feel sparse. I often have to ask for a replacement or settle for food that isn’t up to standard. I hope management addresses this, because the quality really needs to match what Chick-fil-A promises.
… moreAndrew Calvin
We all know chick fil A has set the standard for service, quality and attention to detail. But the folks at this place on a Saturday afternoon. Next to a college town. They are the lord’s warriors. Serving the lord’s chicken. 10 out of 10. If your on the road. Don’t let the college traffic fool you. Stop in. You won’t regret it.
… moreCj Totten
I am very disappointed! I came through the drive-thru and was met at my car by Josh, who was very rude and dismissive. Typically I am met with excellent customer service from this location, however, I am guessing today was a bad day for that. Josh rushed me my entire order, as if he was in a hurry to get me out of the line, and then proceeded to still ring my order wrong in the tablet. I understand it is fast food, but I thought Chic-fil- A stood out from your standard “fast food” experience. SMH I guess I will be visiting the Northport location from now on.
… moreExplorer Man
Good food and quick service as always at Chick-fil-a. The parking lot can be a bit confusing but that’s okay I made it and picked up my food
… moreowen Utsey
Chick-fil-A has earned its reputation as one of the best fast-food chains in America, thanks to its consistently high-quality food, spotless restaurants, and exceptional customer service. The chicken sandwiches are the undeniable stars—crispy on the outside, tender on the inside, and perfectly seasoned. The classic Chick-fil-A Sandwich remains a favorite, especially when paired with waffle fries and their signature Chick-fil-A sauce. Their nuggets and grilled options offer lighter choices without sacrificing flavor, and breakfast items like the chicken biscuit are always fresh and satisfying.
… moreBlaize Bishop
I messed up my catering order and had to order two more trays on short notice. They were super nice and very speedy with making the food. Excellent staff!!!
… moreIzzie Dee
My service, and overall score of 2 stars is based on the experience I received from a simple complaint.
I recently had an experience at the Tuscaloosa, Alabama location on McFarland and was disappointed with how my concerns were handled. Instead of addressing the issue I raised, I was offered a complimentary menu item, which didn’t resolve the main problem. I’m still waiting for a copy of my receipt and confirmation that I wasn’t overcharged for items I didn’t receive.
It’s frustrating to have this unresolved, and I would discourage others from relying on CARES or the restaurant to resolve issues. I hope the situation can be properly addressed soon.
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