Acqua Campbell
Very very very poor management skills put extra mustard and ketchup when asked for extra onions management decision was to put the phone down after saying it’s extra onions here is the photo of two bites realizing it was two half strands of onion so a waste of 16$ which started off as a 12$ meal ♀️fries were cold by the time 10am when they’re just opening
… moreJay
I waited a month to give my review in hopes that my complaint was resolved. I placed an order online before heading to work. I picked up my food through the drive-thru and noticed my bag was light as I was driving off, I was pressing for time and had already waited about 30 minutes to get my food. I figured I may have been a few tenders short or something which I was fine with because I still had something to eat. I get settled at work and open my box and in front of me sat the driest fries and tenders I’ve ever seen in my life!! I was so shocked at first, because first of all, why would anyone think that it was OK to serve that quality of food to anybody?! The tenders were so dry and hard I made a video tapping them against the table sounding like a rock. I immediately contacted checkers to place a complaint and filled out the survey. No one reached out so I called to follow up on my complaint, gave them the ticket information and they told me someone would contact me shortly. A few days later I got an email from the district manager, J. Butchart basically telling me he was sorry to hear about my recent inconvenience at the location and to get a refund I would need to reach out to the website/service I used to place my order. Asking for a refund is just the tip of the iceberg and I explained that to him when I replied, I wanted to know what corrective action did he plan on taking to assure that doesn’t happen again to anyone else, what I got in that box I wouldn’t give to a dog. After waiting for a reply I called checkers back and was told my case was closed and had to reopen under a new number and that my complaint would be escalated to corporate and I would be contacted within 3-4 business days. Here I am a month later with no refund or response, the refund should’ve been automatic after the complaint was placed online, there was no option to request a refund. I even uploaded the pictures and video to the manager as well as the email address given by a customer rep. Beware, NEVER go to this location, drive out farther if you really want Checkers that bad.
… moreKing Seleb
The night shift with door dash is horrible !!!!!!! No greeting at the intercom … from the black short lady , the boy with dreads , the white lady …. All rude customer service! Who hired these people ! The training was horrible !!! Nobody is pleasant.. it’s always a long wait .. even when nobodies in line!!!! I want the corporate to come do a night check immediately ! I run fast foods and my staff would never be this rude to customers or door dashers …. Check into this place immediately! I have no reason to lie! I been here 5 times and each time everybody was completely horrible
… moreTiffany Jeter
I never got to checkers and I should have kept it that way. I ordered a american cheeseburger for $2 but as a combo it cost $8, ridiculous! The burger was small like a sausage patty. My food was luke warm, the flavor was not there. It was a waste. The A.I. on the speaker got my order wrong, the live cashier was nice.
… moreAlexis Mckinley
Brought an chicken sandwich meal and could not even bit sandwich it was beyond hard it’s not way someone pays 10 for a meal they can’t even eat why serve someone a hard sandwich fries was okay
… moreYvette
Usually the food is hot and fresh here. Never had an issue. I got out of bed and drove from 7 and Hoover. Smh. The burger was old and dark around the edges. I ordered the loaded fries…it was skimpy and cold. Tried to call to get my food replaced but they where closed.
… moreGavin M
Employee extremely rude wouldn’t except orders saying no cashier but continues to take more peoples orders.
… moreWillie Marable
Customer service was horrible, felt completely disrespected and paid for a large drink but was given a medium. The food was cold as well. I will never frequent this establishment EVER again.
… moreDantooine Lord Supreme
If I could give you negative stars I would, this burger tastes like I’m chewing on a pickle flavored wet boot.
… moreSara Jacek
10/10. Even on a random Wednesday being their last customer during a snow storm mind you, they gave me great service and fresh food with a smile. Couldn’t rave more about them. Went to a different fast food restaurant first because I was literally starving after working and they were closed even though online said they were open. Gave this spot a chance and they were amazing. Appreciate it so much.
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