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Home of craveable craft burgers, bottomless sides and beverages, and a welcoming place to gather with family and friends. Red Robin is where you can take a well-earned break, relax, and feel taken care of. From burgers, sandwiches and satisfying entrees beyond the bun, to fresh-made salads, desserts, margaritas and creative mocktails, there’s something for every appetite, at an affordable price. Whether you’re dining in, taking it to-go, or catering a business event or birthday party, Red Robin is where great food and great moments come together. Don’t forget to try our $9.99 Big Yummm Burger Deal, with a double burger, bottomless side & beverage, available at participating locations. See our website for terms & conditions.
Chain for gourmet burgers & other American comfort fare.
Hours
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
Address and Contact Information
Address: 10211 Collierville Rd, Collierville, TN 38017
Phone: (901) 854-7645
Website: http://www.redrobin.com/locations/tn/collierville/carriage-crossing-704
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Red Robin Carriage Crossing | Family Restaurant in Collierville …
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Red Robin Carriage Crossing Collierville TN Menu – Order Online
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Reviews
Curtis Carter
TL;DR: Very hit or miss.
Our service was unacceptable, but our friends at a table with a different server had an excellent experience.
Overall the restaurant was so loud that the server had trouble hearing our order. When our drinks were brought out 2 at a time, they were not correct. I ordered the Coconut Coca-Cola from the bottomless drinks menu and received a coke. When asked, the waitress replied that there was no such thing and I should drink coke. We insisted it was on the menu and she agreed to consult the manager. When it finally did arrive, it was quickly emptied and remained empty for the remainder of my meal. It was finally refilled after I no longer needed it.
We ordered a variety of standard fare including an appetizer that arrived with the meal which was not at a temperature that indicated freshness.
I specifically ordered the Bonzai Burger. It was dry, and a little overcooked. This is a burger that comes with pineapple and even the pineapple was dried out. Easily the worst burger I’ve had at a Red Robins and among the worst burgers I’ve had in general. I did not eat half of it. The fries that came with it were a little warm when they arrived and did not taste great. But they were better than the burger so I ate them.
Management had to step in later to help get refills and bring the appetizer that we no longer wanted.
After all that we had issues both with how the check was split up. We were charged for an additional drink, and the appetizer they asked us to take anyway was still on the bill. After two attempts to fix the split, half of our party decided they’d rather pay for the extra drink that was on their ticket than have to deal with it anymore. At this point we were unable to pay for it at all because it kept saying the check has changed (with no communication from management or the server between this and the last time they said it was correct).
I don’t know if it was a catastrophic service breakdown caused by an influx of larger parties due to a local soccer tournament, or if this is an issue with training and attentiveness. The variety of issues though from food quality to service do not bode well for a return trip to this location.
Of note, three members of our party used the restroom here and had a consensus that it was not very clean.
… moreOur service was unacceptable, but our friends at a table with a different server had an excellent experience.
Overall the restaurant was so loud that the server had trouble hearing our order. When our drinks were brought out 2 at a time, they were not correct. I ordered the Coconut Coca-Cola from the bottomless drinks menu and received a coke. When asked, the waitress replied that there was no such thing and I should drink coke. We insisted it was on the menu and she agreed to consult the manager. When it finally did arrive, it was quickly emptied and remained empty for the remainder of my meal. It was finally refilled after I no longer needed it.
We ordered a variety of standard fare including an appetizer that arrived with the meal which was not at a temperature that indicated freshness.
I specifically ordered the Bonzai Burger. It was dry, and a little overcooked. This is a burger that comes with pineapple and even the pineapple was dried out. Easily the worst burger I’ve had at a Red Robins and among the worst burgers I’ve had in general. I did not eat half of it. The fries that came with it were a little warm when they arrived and did not taste great. But they were better than the burger so I ate them.
Management had to step in later to help get refills and bring the appetizer that we no longer wanted.
After all that we had issues both with how the check was split up. We were charged for an additional drink, and the appetizer they asked us to take anyway was still on the bill. After two attempts to fix the split, half of our party decided they’d rather pay for the extra drink that was on their ticket than have to deal with it anymore. At this point we were unable to pay for it at all because it kept saying the check has changed (with no communication from management or the server between this and the last time they said it was correct).
I don’t know if it was a catastrophic service breakdown caused by an influx of larger parties due to a local soccer tournament, or if this is an issue with training and attentiveness. The variety of issues though from food quality to service do not bode well for a return trip to this location.
Of note, three members of our party used the restroom here and had a consensus that it was not very clean.
DANIEL MORENO
A Diamond in the Rough, Completely Undermined by Service
There’s no doubt that the venue has excellent design and atmosphere. The space is cozy and visually appealing, and the beer menu is extensive and varied—a truly strong point.
Unfortunately, my experience was completely ruined by terrible service. The attitude of the staff who attended to us was notably poor, marked by disinterest and a lack of courtesy. I’m not sure if the issue is understaffing or poor management, but the result is unacceptable customer service.
I believe this place is a genuine diamond in the rough. The food is good, the atmosphere is very pleasant, but it does not measure up to direct competitors like Hopdoddy or Huey’s. At those establishments, service quality meets and exceeds expectations, creating a complete experience. Here, however, there is a huge gap between the expectation the venue generates and the reality experienced due to neglect.
Service is the differentiating factor in this industry, and here it is conspicuously absent. It’s a real shame. It is urgent that management or franchise owners invest in a change in management, serious customer service training, and constant supervision for the staff. Only then can they unlock the great potential this place has and truly compete.
… moreThere’s no doubt that the venue has excellent design and atmosphere. The space is cozy and visually appealing, and the beer menu is extensive and varied—a truly strong point.
Unfortunately, my experience was completely ruined by terrible service. The attitude of the staff who attended to us was notably poor, marked by disinterest and a lack of courtesy. I’m not sure if the issue is understaffing or poor management, but the result is unacceptable customer service.
I believe this place is a genuine diamond in the rough. The food is good, the atmosphere is very pleasant, but it does not measure up to direct competitors like Hopdoddy or Huey’s. At those establishments, service quality meets and exceeds expectations, creating a complete experience. Here, however, there is a huge gap between the expectation the venue generates and the reality experienced due to neglect.
Service is the differentiating factor in this industry, and here it is conspicuously absent. It’s a real shame. It is urgent that management or franchise owners invest in a change in management, serious customer service training, and constant supervision for the staff. Only then can they unlock the great potential this place has and truly compete.
Bryan Jones
We had one of our best experiences in Memphis here, the food was great, the service was amazing, and we love the themes of Red Robin, Yummmm. We recommend that you go here, they are a bit pricey, but you get unlimited sides and sauces to dip them in.
… moreGigi Mims
This is an amazing establishment! Everyone from the hostess to the server to the management are all top tier!!! I highly recommend going here to eat awesome tasty food! Special shout out to my server, Eric and the managers, Kim and Wanda, who really made my birthday dinner one to remember!! #blessed
… moreAmy Olah
Craving wings, they were huge! Along with mac n cheese. The server was so nice and everything came to my table quickly. New sparkling dragon fruit lemonade was delicious
… moreMia Hernandez
Very disappointed. We came here for my son’s birthday, and it completely ruined the experience. We waited two hours for our food, and when it finally came out, it was still wrong. The waitress didn’t bother to check on us at all during the wait.
On top of that, the prices are extremely expensive for such poor service. This was supposed to be a special occasion, and instead it was frustrating and upsetting. Definitely not worth it.
… moreOn top of that, the prices are extremely expensive for such poor service. This was supposed to be a special occasion, and instead it was frustrating and upsetting. Definitely not worth it.
L B
For starters our food was terrible, my party did not finish our food due to that. Don’t waste your time ordering “Hot Honey” anything because you will be receiving… just “Honey”. Our skippy head waiter who was also the bartender was ok until he wasn’t. He wasn’t attentive much, couldn’t seem to handle running the bar and waiting tables. I asked for my drink to have “no spice” but he still put the “spice” in it, after saying he could make the drink without it… i didn’t complain, I just went ahead and drank the drink. However since the drink was so spicy, we asked for a cup, and he brought it. My thing is if someone isn’t allowed to take an alcoholic drink out of the restaurant, maybe make that clear, when a cup is asked for… instead of stalking the customer and waiting until the customer pours the drink in the cup and coming back to the table being rude, stating, “I NEED THAT CUP”, I told him I’ll just finish it… to which he said “WELL CAN YOU POUR IT BACK IN THE GLASS” … what difference did that really make? None….the drink didn’t even taste like alcohol was put in it, the drink was more like a “spicy sweet juice” and I chose not escalate the situation, because I definitely could have! Needless to say, take your money elsewhere because between the food being terrible, drinks not being made correctly, and the terrible customer service… don’t waste your time at this establishment. I hate a tip even got left, he surely didn’t deserve it, this incident oddly took place “after” we paid and tipped. Not to mention he charged us $8 for 2 soda waters…
… moreJohn B.
Service was delayed and slow but the server we did get was nice and good. Food was ok and they forgot to enter one of our burgers. Fries were cold , queso was cold. Spare plates were still nasty with food left on them. The fact that it was pretty much empty and dinner time should have clued me in, Wonder if this is normal here. Curious if it’s going to shut down soon.
… moreDeborah Williams
The food is always consistent but the service or should I say lack there off is and has been an issue for a while. Thought I would give them another try tonight but nothing has changed. We waited about 8 to 10 minutes at the hostess desk, we weren’t greeted and no one ever showed to seat us. We asked the bartender who told us someone will be there shortly with very low energy as if we were bothering her. This was my last time visiting this establishment.
… moreDavid Rose
Our saga starts at 7:44 PM when we submitted our order for 4 people, 2 with food allergies, via the Red Robin app. The promised ready time for our food, 7:59 PM. At 8:02 I walk in the restaurant and speak with a server and she informs me that my food is not ready. so I wait. and I wait some more finally at 8:25 PM I ask to speak with the manager and express my displeasure at this situation. finally around 8:30 PM I get my food and leave.
What went right: very little. The server i spoke with was on top of things and she was nagging the kitchen staff to get orders done. The on duty manager held her temper because I have a feeling I wasn’t the first complain for that shift. The manager comp’d 2 of my 4 meals.
What went wrong: just about everything. The wait time was completely unacceptable. No restaurant would say that 45 minutes between order and presentation of the food was acceptable. The food, when we got home 5 minutes later (yes it was 5 minutes not an estimate), was room temperature.
There was a family that was there without food when I walked into the store, and when I left all that had been delivered to them was drinks.
The manager did say that she had a new cook crew and she was having to train them, but a 45 minute wait is still unacceptable. Even more unacceptable was there was not a single hat or hairnet in sight for the cook crew or the servers. I’m pretty sure that a means to contain hair is a sanitation requirement.
I’m done with this specific Red Robin, and possibly all Red Robin restaurants.
… moreWhat went right: very little. The server i spoke with was on top of things and she was nagging the kitchen staff to get orders done. The on duty manager held her temper because I have a feeling I wasn’t the first complain for that shift. The manager comp’d 2 of my 4 meals.
What went wrong: just about everything. The wait time was completely unacceptable. No restaurant would say that 45 minutes between order and presentation of the food was acceptable. The food, when we got home 5 minutes later (yes it was 5 minutes not an estimate), was room temperature.
There was a family that was there without food when I walked into the store, and when I left all that had been delivered to them was drinks.
The manager did say that she had a new cook crew and she was having to train them, but a 45 minute wait is still unacceptable. Even more unacceptable was there was not a single hat or hairnet in sight for the cook crew or the servers. I’m pretty sure that a means to contain hair is a sanitation requirement.
I’m done with this specific Red Robin, and possibly all Red Robin restaurants.