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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Jackson, Tennessee store located at 3180 North Highland Avenue. Get your southern cravings satisfied at breakfast, lunch and dinner time.
Fast-food chain serving standard American eats such as burgers, fries & milkshakes.
Address and Contact Information
Address: 3180 N Highland Ave, Jackson, TN 38305
Phone: (731) 256-5151
Website: https://locations.eatatjacks.com/tn/jackson/3180-north-highlands-ave/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Berk
Beware this location may like 5 star , the service is – 5 star rating.
I will say the food quality was where it needed to be . The lady running front counter was doing her best at taking orders & pulling orders .
She spent entirely too long with a co-worker , chatting about scheduling, work place issues . During this, the kitchen line came to the front worried about July 3rd thru 4th scheduling.
This all was going on while the main store manager was involved, then made her way out to start vacation, leaving a line of guests waiting to order . It got worse from this point , 20 mins waiting people up set , drive thru coming in because things were not right with orders . The lady at counter said she could not ring any more orders per shift manager until they cleared the screen . One older gentleman exclaimed, doing great business & exited mad . The lady looked at me like how dare he , I said he may have been rude but not wrong . Finally, screen cleared orders about be taken , then co-worker comes back, she has to stop to make a smoothie , fill drinks for his family . Finally, 30 mins plus we get served . I go sit down to enjoy my food , enters a gentleman yelling because he waited over 20 mins over quoted time for his food . Shift manager should increase the time for online orders until buissness was back in check.
My suggestion is that the District Manager needs to visit this location call General manager back to store until this improves . This location could be a great one with better management.
… moreI will say the food quality was where it needed to be . The lady running front counter was doing her best at taking orders & pulling orders .
She spent entirely too long with a co-worker , chatting about scheduling, work place issues . During this, the kitchen line came to the front worried about July 3rd thru 4th scheduling.
This all was going on while the main store manager was involved, then made her way out to start vacation, leaving a line of guests waiting to order . It got worse from this point , 20 mins waiting people up set , drive thru coming in because things were not right with orders . The lady at counter said she could not ring any more orders per shift manager until they cleared the screen . One older gentleman exclaimed, doing great business & exited mad . The lady looked at me like how dare he , I said he may have been rude but not wrong . Finally, screen cleared orders about be taken , then co-worker comes back, she has to stop to make a smoothie , fill drinks for his family . Finally, 30 mins plus we get served . I go sit down to enjoy my food , enters a gentleman yelling because he waited over 20 mins over quoted time for his food . Shift manager should increase the time for online orders until buissness was back in check.
My suggestion is that the District Manager needs to visit this location call General manager back to store until this improves . This location could be a great one with better management.
Richard Nash
My experience was not the best two days ago but the manager on duty Christina was very helpful in resolving the issues and she made everything right with no prompting. She was the epitome of good customer service.
… moreJeffrey Baker
When a friend of mine and I have eaten inside several times for lunch, we have had a positive experience with staff, food, and atmosphere.
When I or my wife has needed to use the drive-through to get a biscuit, side of bacon, etc. for a quick breakfast before school or a road trip, however, we have gotten a hard and/or burned biscuit for the past four times. The lady at the window has not spoken, and in fact shows strong irritation at being asked to give out a straw. This should be obvious that it is needed with a drink. She further should not be irritated at pausing her conversation with a coworker to at least say, “Good morning,” while handing out food to a customer.
Update: Talked to manager. She apologized for food given to wife. She courteously offered to make up for the problem, and generously remade the full order instead of only the chicken biscuit. She said if there is ever a problem to let her know and she would make it right. Her customer support was excellent. This does not help time-strapped customers whose order has a problem and cannot come back, but it is greatly appreciated by me. I did not address the window customer service while I was there however.
… moreWhen I or my wife has needed to use the drive-through to get a biscuit, side of bacon, etc. for a quick breakfast before school or a road trip, however, we have gotten a hard and/or burned biscuit for the past four times. The lady at the window has not spoken, and in fact shows strong irritation at being asked to give out a straw. This should be obvious that it is needed with a drink. She further should not be irritated at pausing her conversation with a coworker to at least say, “Good morning,” while handing out food to a customer.
Update: Talked to manager. She apologized for food given to wife. She courteously offered to make up for the problem, and generously remade the full order instead of only the chicken biscuit. She said if there is ever a problem to let her know and she would make it right. Her customer support was excellent. This does not help time-strapped customers whose order has a problem and cannot come back, but it is greatly appreciated by me. I did not address the window customer service while I was there however.
Jeff Hillman
I have been coming jacks for 20 years and its still the same great taste! Great team working at the N.Highland jackson, TN location! Shout out to Christina!
… morecandice Thompson
Mrs. Christina is the only reason I come back to Jack’s because of her kindness her smile and always be nice and talking and not being rude at all to anybody
… moreGreg Coughlin
I’m not 1 to review food or places but… DAMN! I just ordered the fried chicken sandwich & it was absolutely the worst piece of chicken I’ve ever had! I tried to eat around the parts that were completely ruined but I eventually gave up! It honestly tasted like (texture) it was cooked yesterday & then microwaved! Not to mention it was 2 pieces of bread & that PoS chicken! NOTHING ELSE WAS ON THE SANDWICH! BREAD & GARBAGE! I only had that sandwich 1 other time & I recall it was pretty good but, this 1 was so bad I won’t be returning to that store again! That was seriously pathetic they even served that piece of chicken to anyone!
As for what items I recommend… I recommend going to another store, if not another restaurant completely! I’m amazed someone even served that chicken! It was obviously cooked yesterday & microwaved if not older!
… moreAs for what items I recommend… I recommend going to another store, if not another restaurant completely! I’m amazed someone even served that chicken! It was obviously cooked yesterday & microwaved if not older!
Terry Milligan
You get 30 minutes for lunch and it will take 25 to get you food. Manager is a joke. She started removing money trays out of the registrar when people are there to place orders. She don’t help the employees any. Food was cold and service was awful. I had given this place another chance but it hasn’t changed. Never eat here again.
… moreCrystalla Alter
This was my first time visiting Jack’s. I loved the interior. The employees were friendly, restaurant clean, and food hot and tasty. I would visit again. It was a great place to meet up with my best friend for lunch.
… moreConrad C Hanafee
Went through drive-thru about 9:30 this morning. There were about four cars in front of me that I could see and probably one or two more around the building. It probably took close to 20 minutes to get my food, one biscuit. Good and hot but it looked like they only had about three people working in the whole place. The girl just handed me my money and turned around, never said thanks or … And yes they need help!
… moreShannon Avery
Always nice friendly faces. Food is good and hot. Very clean restaurant. My family love going to Jack’s.
… more