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Welcome to your Joliet Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 2705 Plainfield Rd, Joliet, IL 60435
Phone: (815) 577-8997
Website: https://www.chick-fil-a.com/locations/il/plainfield-road-il?utm_source=google&utm_medium=gmb
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Joliet – Larkin Avenue (IL) – Chick-fil-A
Larkin Avenue (IL) map, address and directions. 201 S. Larkin Ave. Joliet, IL 60436. Directions
Joliet – Plainfield Road (IL) – Chick-fil-A
Plainfield Road (IL) map, address and directions. 2705 Plainfield Rd. Joliet, IL 60435. Directions
Chick-fil-A Joliet | Joliet IL – Facebook
Due to extreme cold weather, we’re temporarily adjusting our service model to keep our amazing Team Members safe and warm. Our team will be serving indoors from …
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Reviews
Kevin Q
Hello,
I am writing because I am honestly disgusted by the way I was treated during my most recent visit to this Chick-fil-A location.
I consistently order the same thing: a Southwest Salad with no tomatoes and add egg. Almost every time I come here, bacon is added to my salad. I do not eat pork, and this is a repeated issue. I come to this location often because it is close to my job and I work six days a week, so this is not a one-time mistake it happens over and over again. At this point, I expect my order to be wrong.
What made this visit unacceptable was the way the situation was handled. When I returned to the store, I spoke with the manager on duty, Lily. Instead of apologizing or simply fixing the mistake, I was met with a rude and confrontational attitude. She questioned me about how the salad is made and what ingredients go into it, as if that was somehow my responsibility. I don’t work there, I’m the customer. I should not have to explain how your menu items are prepared in order to get my food made correctly.
I am a manager myself at a nearby fast-food business, and I was shocked by this level of unprofessionalism. Mistakes happen, but the way this was handled was completely unacceptable. There was no accountability, no apology, and no effort to de-escalate the situation. Instead, I felt dismissed and blamed for something that has been a recurring error on your end. In the past, I’ve also felt like staff didn’t listen to me or believe me when I pointed out that there was bacon in my salad.
This experience left me upset and frustrated, and it has completely changed how I feel about coming to this location. No customer should be treated this way for simply asking that their food be made correctly, especially when dietary restrictions are involved. I hope this is taken seriously and addressed, because this kind of behavior should not be happening.
… moreI am writing because I am honestly disgusted by the way I was treated during my most recent visit to this Chick-fil-A location.
I consistently order the same thing: a Southwest Salad with no tomatoes and add egg. Almost every time I come here, bacon is added to my salad. I do not eat pork, and this is a repeated issue. I come to this location often because it is close to my job and I work six days a week, so this is not a one-time mistake it happens over and over again. At this point, I expect my order to be wrong.
What made this visit unacceptable was the way the situation was handled. When I returned to the store, I spoke with the manager on duty, Lily. Instead of apologizing or simply fixing the mistake, I was met with a rude and confrontational attitude. She questioned me about how the salad is made and what ingredients go into it, as if that was somehow my responsibility. I don’t work there, I’m the customer. I should not have to explain how your menu items are prepared in order to get my food made correctly.
I am a manager myself at a nearby fast-food business, and I was shocked by this level of unprofessionalism. Mistakes happen, but the way this was handled was completely unacceptable. There was no accountability, no apology, and no effort to de-escalate the situation. Instead, I felt dismissed and blamed for something that has been a recurring error on your end. In the past, I’ve also felt like staff didn’t listen to me or believe me when I pointed out that there was bacon in my salad.
This experience left me upset and frustrated, and it has completely changed how I feel about coming to this location. No customer should be treated this way for simply asking that their food be made correctly, especially when dietary restrictions are involved. I hope this is taken seriously and addressed, because this kind of behavior should not be happening.
craig hieser
I ordered the spicy fried chicken sandwich with waffle fries and a lemonade and my son had the spicy deluxe combo. Both sandwiches were delicious, the fries were hot and my lemonade was delicious as well. The young lady that took our order was very polite and our order arrived quickly. Overall a great dining experience. We will definitely be back.
… moreBrandon oakes
Always friendly and always fast service. Plus very Good food. And great staff. This location is by far the best location I’ve been too. Is even go as far as saying better service then the one on La Grange rd. In Orland Park Illinois
… moreMike Boerman
Good food, but I think they keep forgetting to turn on the heat. We’ve ate in the restaurant twice in the last few weeks and it’s always freezing!! Everyone eating had their winter coats on. Come on guys.
… moreJOSEPH FORNINO
This location is probably the worst Chick-fil-A when it comes to customer service. They are slow. They focus one conversation instead of orders. The managers do not redirect when they employees are laughing and joking while customers stand and wait more than 20 mins for their food. Asked and paid for extra cherries in shake and got Zero, yes Zero!! How does Extra mean Zero. Maybe if the employees would focus on working and not conversation and goofing around, they wouldn’t miss those things in an order. I know we are all human and make mistakes. Pretty sure the reason we pay $16 for a meal is to pay their salaries. I dont think it’s hard to ask someone to do their job. I will be driving to Naperville from now on.
… morekimberly james
Im here having lunch. This is my second visit to this location. I am so happy this location is here its near my favorite stores. Staff is always friendly. And the food is hot and fresh. I had the number 1 it was so good. I really think they outdid themselves. Thank you
… morecoolrider1919
I don’t see what so great about this place. I only go when someone gives me a gift card for Christmas otherwise, I would never go. Not a whole lot of options. There are few items I would recommend like lemonade icee or the grill chicken. But this my issue. I order on an app before hand 15 to 20 minutes early but I get there wait in the drive thru and told. You here oh now we will start your order. I order early to avoid the wait. If you like waiting 15 minutes for food this the place for you. I posting photos from the times I used my gift cards.
… moreClive Grey
Great food service and employees are as nice as you’d expect. They always go above and beyond for me even when I’m just doordashing my food. Don’t ever have to worry about missing items here(:
… moreJake Singletary
Easily the slowest chickfila I have ever been too. Waited 15 minutes in the drive through for me breakfast. Could gave sat down at a restaurant
… moreNickolette Burnette
I’d love to share my relative experience on here! To begin, the team members are always very kind and considerate of any needs; sauce, refills, cleanliness, etc. I love the smiles and joy they always bring to my day, you’d never know how valuable something so small like this is to someone you either do or don’t know. It makes a big impact on hearts.
I had a mishap with an order some time ago, thankfully I was still close so I decided to give them a call and report my concern and issue. They offered without question to replace my food immediately and to come in so they can take care of it. They also were greatly generous to ask if I would like anything else on top of the full replacement, it was very very kind to do in this situation.
I had provided them with a well detailed understanding of my concern to prevent any further concerns from any other customers for that time. I am so thankful for everyone who puts there heart and best intention into something as simple as greeting and tending to a customer how they do. Keep it going
… moreI had a mishap with an order some time ago, thankfully I was still close so I decided to give them a call and report my concern and issue. They offered without question to replace my food immediately and to come in so they can take care of it. They also were greatly generous to ask if I would like anything else on top of the full replacement, it was very very kind to do in this situation.
I had provided them with a well detailed understanding of my concern to prevent any further concerns from any other customers for that time. I am so thankful for everyone who puts there heart and best intention into something as simple as greeting and tending to a customer how they do. Keep it going