Jack’s Family Restaurant

  3.9 – 1,635 reviews   • Fast food restaurant

Social Profile:

Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Decatur, Alabama store located at 514 6th Avenue Northeast. Get your southern cravings satisfied at breakfast, lunch and dinner time.

Fast-food chain serving standard American eats such as burgers, fries & milkshakes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Jack's Family Restaurant 35601

Hours

Tuesday4 AM–10 PM
Wednesday4 AM–10 PM
Thursday4 AM–10 PM
Friday4 AM–11 PM
Saturday4:30 AM–11 PM
Sunday5 AM–10 PM
Monday4 AM–10 PM

Address and Contact Information

Address: 514 6th Ave NE, Decatur, AL 35601

Phone: (256) 298-7005

Website: https://locations.eatatjacks.com/al/decatur/514-6th-avenue-northeast/

Menu Photos

Order and Reservations

Order: Order online

eatatjacks.com

Photo Gallery

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Reviews

Peter Reckling
Great place to grab a quick meal and get a deal! Ate pretty well for $8. Food was hot and delicious, staff were kind and helpful. Drive-thru service was speedy and everything in my order was correct. The lemonade is fantastic!
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S Scheller
We ordered 4 breakfast sandwiches 2 sausage one bacon and one ham all without mayo. We got 2 ham one with mayo one sausage and one bacon. So one went in tge bin and one person went hungry. It was our first time at this location, if they cant get something as basic as a breakfast sandwich right it will likely be our last.
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Rufus Smith
The most unprofessional crew I’ve ever seen.

You could clearly tell One of the girls was off work. She was standing around and just talking as loud as she could, as if she thought people Cared about what she was saying. Joking around with the coworkers and all of them were basically yelling at each other in a fun way, not mean, but it was so distracting, and the service was slow because of it.

I just can’t believe how unprofessional they were in there.
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Candice Burnette
Food was fresh and delicious. I have never been disappointed at this particular restaurant. Customer Service, food, and cleanliness were all on point.
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jeremy henderson
Update:
I was recommended (by Jack’s) to send my complaint to the website, so I did. After doing so, I received an email from a rep seemingly trying to make it right by offering a replacement and a coupon for something. So I agreed, and never got another reply (or the offerings previously mentioned.). Not sure what the point of even emailing me was, but FAIL.

Original:
Not sure what goes on here in the mornings that makes this Jack’s hit and miss, but it’s good sometimes and bad others. I mostly get breakfast here; the sausage, eggs, biscuit, gravy and grits (which I always replace the grits for another egg.).

Most of the time the food is good, but other times it tastes funny, and makes me feel slightly weird afterwards. Specifically the gravy.

Many times my order isn’t correct; where they don’t swap the grits for another egg.

But this morning I received a plate that (combined with previous “what happened to that?” experiences.) makes me question going back. This morning my plate has a piece of sausage in it that looked like either an employee (I’m hoping.) got hungry and ate part of it, or a rat got a hold of it.

Either way I’m not happy about it, and too many questions are going on in my mind to return.

No I didn’t eat it, I trashed the whole plate.

Update:
I was recommended (by Jack’s) to send my complaint to the website, so I did. After doing so, I received an email from a rep seemingly trying to make it right by offering a replacement and a coupon for something. So I agreed, and never got another reply (or the offerings previously mentioned.). Not sure what the point of even emailing me was, but FAIL.
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The one
Every time I come to the location the store is always very clean. The staff are always very friendly and full of smiles. Most importantly the food alis fresh and tasty.
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Sheri
Very rude chick at the drive through. It’s ridiculous you can’t say Good morning- could I please get a small black coffee? without some smart ellick 20-something that can’t say anything polite!
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J W
My husband and I are here last night..the only thing we ate that was the same all day. We were both SO sick and uncomfortable all evening. I hope this was a fluke but if 2 people got sick I’m sure there had to be more. 🙁
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Hayley Watson
The 2 ladies up front were the best! Fast, polite, efficient, friendly and respectful! Breakfast was perfect! Will be going back!
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Joe Reed
Went through drive thru. Fast, friendly, and correct. Good food. Fries are super tasty. Burger good and cinnamon roll was on point.
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