

Full-service chain bar & grill providing hearty American eats in an informal setting.
Hours
| Sunday | 11 AM–11 PM |
| Monday | 11 AM–11 PM |
| Tuesday | 11 AM–11 PM |
| Wednesday | 11 AM–11 PM |
| Thursday | 11 AM–11 PM |
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
Address and Contact Information
Address: 901 Ridgewalk Pkwy, Woodstock, GA 30188
Phone: (678) 626-3677
Menu Photos
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Applebee’s Grill + Bar Restaurant in Woodstock, GA, 30188
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Reviews
Don’t let the bad reviews fool you! They did a wonderful job! It was a great burger! It was worth the visit! My server was Marissa and she was very friendly and attentive! The other Staff that greeted me and brought me food is also friendly and very accommodating! Great price too! At first when I saw the reviews, I didn’t want to come but this location is local to me and I felt led by Jesus to come so I did…well He was right like He always is!!
We walked in and were greeted right a way and shown our table. At first I was worried cause the inside has a weird mildew smell but other then that it looked clean. Our waitress was Jesse which I have to say she did an Amazing job.. She was polite, smiled, and checked on us throughout our entire meal. We didn’t have to ask for refills or anything. The food was actually pretty decent as well which surprised us. I would recommend if in the area.
So that night, I had injured my foot & was going to the ER, & I wanted to get something good to eat first. We love Applebee’s appetizers, so when we can take advantage of the half price deal, we do. There were a couple of people sitting at the bar, and 2 or 3 small party tables still eating when we entered, but we were still given dirty looks, then completely ignored. There was no hostess, so we sat ourselves in the bar area in order to take advantage of the “bar only” discount. To make this long story as short as possible, the already disgruntled female server (& supervisor, we think) finally came to take our order after at least 5 minutes of aggravated looks our way. We ordered 2 orders of boneless wings, 3 orders of chicken quesadillas, and a single order of spinach dip & chips. (I also ordered French onion soup, but she said they were out, though I think she just didn’t want to deal with it.). She brought the (cold) spinach dip and wings fairly quickly; then our server disappeared, reemerging about 10 minutes later with our “quesadillas.” I’ve probably eaten more quesadillas there than anything else, and they’ve remained the same for at least 30 years. I took one look at them & knew they didn’t look right. I asked if it was the full size order, and if they had been made correctly; there were only 4 per order, and each piece was one small tortilla folded into a quarter with nothing but a tiny bit of cheese and chicken in each, no pico (aka, flavor). They had also been microwaved, not grilled or otherwise “crisped,” and I’m fairly sure our server was the one who did it. When confronted with the obvious question about them being made the right way, she lied to my face and said they were correct. I asked for sour cream, which it’s supposed to come with, and she said it wasn’t “available,” meaning it had already been put away, probably by the kitchen staff that I’m sure had been sent home shortly after 10:00 PM. I asked for my money back on the quesadillas, but was only refunded on the one I gave back. My son took the other two home (he fixed them so they were edible — but not worth $5.75). The quesadillas at Taco Bell are a better value than the crap they gave us that night.
So, I’ve done my fair share of waiting tables (even started at an Applebee’s), and I’ve held several other customer service related positions as well. But let’s be honest: treat customers like you want to be treated if you want to make money. “The customer is always right,” should be a downright mantra for servers and others who deal directly with people and rely on tips for their income. At the very least, that means stay open as long as your sign says you’re supposed to be open. It’s an easy way to keep customers coming back. You may think you’re saving money by releasing staff early, but perfect customer service will make you so much more of it in the end. The last thing you want in a restaurant is a reputation for bad food or bad customer service.
A final note: This wasn’t the first time I had attempted to eat at this Applebee’s at a few minutes after 10:00 PM and left disappointed. This summer alone, I and several members of my family had made at least 3 or 4 previous attempts to eat there between 10:00 and 10:30; once we were turned away, and other times we just left, as the restaurant looked as if it had been closed for hours, even though we were there about 10:15.
The point of this is I am pissed, and tired of being shortchanged at a chain restaurant where there’s no quality control, and where the management is more concerned about themselves than their customers or their customers’ loyalty.
*The first pic is how they should look; the others are mine.
We sat down at the bar as two of the only three people there. The bartender clearly saw us sit down, acknowledged the other guest, spoke with him, and then walked away without saying a single word to us. No “I’ll be right with you,” no greeting, nothing.
A second bartender came behind the bar shortly after (appeared to be just starting her shift) and again spoke only to the same other guest, completely ignoring us as well.
We waited patiently for an extended period of time for the original bartender to return and ask if we had been helped yet — which should have been obvious since we had no menus, no silverware, and no drinks. We were never acknowledged at any point.
Being ignored entirely, especially on my wife’s birthday, was incredibly frustrating. We ultimately chose to leave and take our business elsewhere. Very disappointed and won’t be returning.