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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 205 Back River Neck Rd, Essex, MD 21221
Phone: (410) 687-1133
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Fast Food in Essex, MD at 1000 Eastern Blvd | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Essex, MD at 1000 Eastern Blvd, for breakfast, burgers, fries, and more, or order online!
Fast Food in Essex, MD at 205 Back River Neck Rd | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Essex, MD at 205 Back River Neck Rd, for breakfast, burgers, fries, and more, or order online!
McDonald’s, 1000 Eastern Blvd, Essex, MD 21221, US – MapQuest
Get more information for McDonald’s in Essex, MD. See reviews, map, get the address, and find directions.
Reviews
Nakita
McDonald’s where is my refund?
SAD & BAD Business Practices 101
I placed a mobile order here, paid for in the app. A few days later I noticed the charge for the order was $12 and some change. On the day in question, I ordered a sandwich, hash brown and maybe a coffee, and somehow the order in the app incorrectly shows that I ordered about 3 sandwiches, and a few other items that I would never purchase including frappes and diet drinks etc. I noticed the charge a few days later, I filed a grievance on McDonalds website, and received some bogus message that my case was being routed to the proper department. After not hearing anything for weeks, I called customer service who informed me that I needed to speak with the store directly, because they are a franchise. I reached out the store, spoke with several managers regarding the outstanding charges. They referred me to a woman who was supposed to resolve the issue, I left her several messages to no avail. On the 5th time I reached out she answered, she seemed to not really know how to help with the mystery charges. She said she would reach out to the store manager to see how they could resolve whether refunding or issuing points, coupons or whatever. Its been months, I basically gave up hope that they actually cared, and that I would have this issue resolved. 🙁
… moreSAD & BAD Business Practices 101
I placed a mobile order here, paid for in the app. A few days later I noticed the charge for the order was $12 and some change. On the day in question, I ordered a sandwich, hash brown and maybe a coffee, and somehow the order in the app incorrectly shows that I ordered about 3 sandwiches, and a few other items that I would never purchase including frappes and diet drinks etc. I noticed the charge a few days later, I filed a grievance on McDonalds website, and received some bogus message that my case was being routed to the proper department. After not hearing anything for weeks, I called customer service who informed me that I needed to speak with the store directly, because they are a franchise. I reached out the store, spoke with several managers regarding the outstanding charges. They referred me to a woman who was supposed to resolve the issue, I left her several messages to no avail. On the 5th time I reached out she answered, she seemed to not really know how to help with the mystery charges. She said she would reach out to the store manager to see how they could resolve whether refunding or issuing points, coupons or whatever. Its been months, I basically gave up hope that they actually cared, and that I would have this issue resolved. 🙁
Mike
I feel like it I have been to many different Mac Donald’s yet this one is the only one I can say I have seen more then 10 drug deals right out side of it. Also the workers not very polite and when I got a happy meal for my son they just (Not kidding) threw it at me. Hope they get better in the future.
… moreLilly Johnson
NEVER GOING THERE AGAIN, i ordered a Big Mac and then when i got it they added Too much sauce so i went back bc i wanted a new one, i swear to god when asked for a new one all the workers jumped me and now I’m in the hospital rn.
… moreSteven Wright
Ordering a big meal from a company like McDonald’s used to mean something — not like getting a trophy or free pie, but just the basic idea that, hey, thanks for dropping thirty bucks at once. Maybe we’ll make your food fresh. Maybe someone says thank you. Instead, I felt like I was being punished for daring to order more than two cheeseburgers.
Before I go further, let me say clearly: I do not blame the employees. I’ve worked at McDonald’s. I know how little say they have, how little they get paid, and how quickly any pride gets smothered by timers and heat trays. Nobody’s handing out bonuses for making a fresh batch of nuggets. There’s no employee-of-the-month for “gave a damn.”
But today’s food? It hurt my soul. The sandwiches were tough. The meat was brown and dry from sitting way too long. The fries had crossed the point of no return — cold, dry, and limp like they’d just given up. The nuggets were shriveled like they’d seen things. Lettuce was barely visible. It felt like every item was grabbed just to clear the order and move on.
And the worst part? I waited 25 minutes while the drive-thru line stretched out to the road. I was only the second car for most of that time. If you know how store timing works, this felt like a classic case of the team freezing the line just to protect their numbers. Don’t take the next order until this one’s out. Make the stats look good. But at what cost?
If the store can’t handle a large order, I get it. Just say so. I would have happily gone elsewhere instead of blocking the drive-thru and walking away with the saddest holiday feast imaginable.
This location is cheaper than some of the others nearby, but the trade-off is clear. The quality has quietly fallen through the floor. There’s no pride left in the service. No spark. And no reason to come back.
To the owner: I don’t want free food. I don’t want a refund. Honestly, take the money from my order and hand it out to your crew as a little holiday bonus. They need something to feel good about in this system. Because whatever this was today? It didn’t feel like McDonald’s. It felt like giving up.
… moreBefore I go further, let me say clearly: I do not blame the employees. I’ve worked at McDonald’s. I know how little say they have, how little they get paid, and how quickly any pride gets smothered by timers and heat trays. Nobody’s handing out bonuses for making a fresh batch of nuggets. There’s no employee-of-the-month for “gave a damn.”
But today’s food? It hurt my soul. The sandwiches were tough. The meat was brown and dry from sitting way too long. The fries had crossed the point of no return — cold, dry, and limp like they’d just given up. The nuggets were shriveled like they’d seen things. Lettuce was barely visible. It felt like every item was grabbed just to clear the order and move on.
And the worst part? I waited 25 minutes while the drive-thru line stretched out to the road. I was only the second car for most of that time. If you know how store timing works, this felt like a classic case of the team freezing the line just to protect their numbers. Don’t take the next order until this one’s out. Make the stats look good. But at what cost?
If the store can’t handle a large order, I get it. Just say so. I would have happily gone elsewhere instead of blocking the drive-thru and walking away with the saddest holiday feast imaginable.
This location is cheaper than some of the others nearby, but the trade-off is clear. The quality has quietly fallen through the floor. There’s no pride left in the service. No spark. And no reason to come back.
To the owner: I don’t want free food. I don’t want a refund. Honestly, take the money from my order and hand it out to your crew as a little holiday bonus. They need something to feel good about in this system. Because whatever this was today? It didn’t feel like McDonald’s. It felt like giving up.
Corey
Concern Regarding Incorrect Order and Overcharge
I ordered a Ranch Snack Wrap with the following customizations:
Extra Roma Tomato (2)
Extra Half Strips (2)
Extra Shredded Cheese
Extra McCrispy Ranch Sauce
Unfortunately, when I received my wrap, it was missing some of the extras I specifically requested and was charged for—particularly the extra strips and shredded cheese. I’ve attached a photo of the item and my receipt for your reference.
I would appreciate it if this issue could be addressed. Whether it be a refund for the extras I paid for but did not receive, or a credit toward a future visit, I kindly ask that you look into this matter.
… moreI ordered a Ranch Snack Wrap with the following customizations:
Extra Roma Tomato (2)
Extra Half Strips (2)
Extra Shredded Cheese
Extra McCrispy Ranch Sauce
Unfortunately, when I received my wrap, it was missing some of the extras I specifically requested and was charged for—particularly the extra strips and shredded cheese. I’ve attached a photo of the item and my receipt for your reference.
I would appreciate it if this issue could be addressed. Whether it be a refund for the extras I paid for but did not receive, or a credit toward a future visit, I kindly ask that you look into this matter.
Daniel Chambers
Tonight I was picking up an Uber delivery, trying very hard to make money for Christmas presents, and both me and another delivery person had our orders taken by someone else. Theyre lack of focus here and inability to check that the order gets verified by the drivers causes huge problems and has caused my to spend money instead of make money. I asked if the wrong driver picked them up, and the lady at the front says “i dont know”. Maybe check the orders like every other restaurant.
… moreNicki
I ordered food on doordash. They gave my food to the wrong dasher. When the right dasher came to pick up my food, the staff refused to remake my food. And told me that I had to cancel my order. Completely unprofessional and incompetent. There’s always an issue when ordering from this location. Staff is unprofessional and rude. They play around in the store and have customers waiting for there food. I’ve order doordash and been inside to order. This incident was the last straw. With a McDonald’s on every corner I will never order from here again. The whole staff and the store manager needs to be fired! Disgusting!
… moreKevin Hernandez
After placing my order, requesting an extra shot of espresso, and getting the total for my order, the lady then says – Wait, I forgot, you can’t get espresso with a nasty attitude. Horrible service! People would always understand, but it all depends on the tone and the way you say things.
… moreBascomi Mason
Really loved my experience here! The food was great and the service was fantastic—everyone was so friendly. The only little hiccup was that our table hadn’t been wiped down when we sat down . Still, the overall experience was excellent, so I’m giving it 4 stars! ⭐⭐⭐⭐
… moreHunter Crawford
Got into the drive thru at 9:45 pm. It’s currently 10:05pm. The line is wrapped around the store, this is the usual at night. I would’ve got out the line if I didn’t have a mobile order and wasn’t already charged. Whenever I order from here, the food is normally hot and fresh but the line is ridiculous. The night shift is very disorganized, and sometimes I’ve seen only two people working the store in these conditions. This is crazy.
… more