


Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
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Arby’s Reno Nevada Locations | Find Fast Food & Roast Beef …
2899 NORTHTOWNE LANE, Reno, NV – Arby’s
Arby’s Nevada Locations | Find Fast Food & Roast Beef Sandwiches
Reviews
Attempt #1: In the drive-thru I ordered two items: a 9pc Steak Nuggets and a Steak Sandwich no pickles. I get my bag, I don’t check it, get home and the only thing in the bag is a single Roast Beef sandwich. Normally I’d just suck it up and eat the food without complaint, but this was a meal for two people, so the fact that we received both the wrong item and not the correct number of items ordered meant I had to go back to the restaurant.
Attempt #2: I go back to the location, tell the person at the counter the situation, at this point they’re apologetic and offer to get me the correct items. I get the new bag, start to leave and (thankfully) decide to check the bag before getting in my car and driving home *again.* I say “thankfully” because once again, there is only a sandwich in the bag. I checked it and it was a Steak Sandwich which was one of the two items I ordered, but I’m *still* missing the Steak Nuggets. So I turn around again, and at this point I’m no longer hiding my frustration and tell the person at the counter that the order was for a Steak Sandwich with no pickles AND a 9pc Steak Nuggets. They then said, “Oh you didn’t get those?” to which I reminded them that the ONLY thing I received the first time was that incorrect Roast Beef Sandwich. They say they’ll get it for me. At this point I go to use the rest room while I’m waiting, and when I come back out I hear them talking to someone else about, “Don’t lie about what I put in the bag.”
…. Are you kidding me?
They messed up TWICE at this point and are gonna badmouth a customer and say I’m lying? Ok. Fine, whatever. I don’t even say anything about overhearing that because at this point I’m starving and just want to get home to eat dinner with my spouse, who told me not to bother leaving a review about this because every other time we’ve eaten at this Arby’s we have had no issues.
Attempt #3: So I take the bag with both the Steak Sandwich and the Steak Nuggets and go home. I sit down to eat, take two bites of the sandwich……AND THERE’S PICKLES ON IT. Three attempts at getting this order and it’s still wrong.
The staff needs retraining in quality control.
Arby’s is always reliable when you’re craving something different from the usual fast food. The roast beef sandwiches are the classics, but the menu has plenty of variety—from curly fries to market fresh sandwiches. Service is usually quick, and the food comes out hot and fresh. Great spot when you want fast food with a twist