Mangey Mutt
I love Popeyes and the food is always good, but this location really struggles with service and order accuracy. On our first visit, my mom was told there would be a 10 minute wait for tenders, so she ordered a sandwich instead. The sandwich was supposed to be plain but came home with mayonnaise, and the overall order was completely wrong. We waited over 20 minutes and ended up with lots of bone in chicken, six coleslaws, one mashed potatoes, and no fries even though we were told extra fries were added. The employee was very apologetic about the wait, and gave extra food and a free soda, which we appreciated, but it was not what we wanted or ordered. Had we known the wait would be that long, we would have just waited for the tenders from the start.
We went back another time and the order was 100 percent correct and the food was delicious, but the wait was still much longer than other fast food restaurants in the area. I love Popeyes, but this location really needs improvement in speed and order accuracy. The food is good, but the service needs work.
… moreBill M.
I’m not sure how you can get an order with only three items incorrect. Seems you have to work hard or simply just don’t care. This is after being asked to repeat the order at the drive-thru at least four times. Again, three items. Additionally, I’m not sure why the fish sandwich this year is so bad. Not sure if this is a location thing or an overall reduction in quality. Lastly, I see this location makes a habit of replying to reviews both good and bad. Suggestion, take that time and energy and put it back into the quality of product that you’re delivering.
… moreVicki L
Here again on Thanksgiving Day. Not many restaurants are opened. I’m glad this Popeyes is opened. The servers are very efficient. We just got a chicken sandwich for 4.99. Bread is good. Chicken is crispy and fresh. But then the size has shrunk. I hope the sandwich is not that small.
I was a bit nervous after seeing the negative comments. I found the place is very clean even the washroom is freshly scrubbed. The chicken sandwich is very crispy and tasty. You can hear the crunch when you bite into it. Juicy too. The popcorn shrimp is inexpensive and plenty. A bit spicy to a lot of people’s liking. We are just driving through. We might visit this restaurant again on our way back.
… moreSandra Stroble
We stopped at Popeyes for the famous chicken sandwiches. They had the spicy one available, so we went with that. I was expecting the heat to be in the breading, but it was just a spicy mayo on the regular sandwich, which was a bit disappointing — and it really wasn’t that spicy.
The service was quick, and the drive-thru worker was friendly, which made the stop pleasant. It’s a little pricey, but honestly, what isn’t these days? Overall, not bad — but next time I’ll probably just stick to what I know is good. Now I get why they call it the classic.
… moreJustin Goreschak
I wish the Scranton location was better. Chronically sub-par food, order accuracy and wait times. Our experiences picking up at the restaurant were the same as delivery. Had a good meal early on – and usually have great experiences out of town – but I’m just left disappointed when I have the itch to try again.
… moreRoxana Nolasco
I went shopping today and the cashier treated me badly because I asked her about my order, I had already been waiting for 30 minutes. And when she gave me the order, she gave me burnt chicken and. I also bought potatoes and they gave me the two empty boxes that I bought and each box costs 7 dollars, it’s unfair. I’m paying for a full box of potatoes that isn’t empty. The owners should pay more attention to their employees. One pays for food, not for empty boxes.
… moreMaria Garcia
I love everything about it to the clean store to the delicious food to a very outstanding customer service from Bianca very good General manager and her team are doing an amazing job. Keep it up and can’t forget love that chicken from popeyes.
… moreBrandon Dominguez
Would rate zero stars, but the soda was okay this time, but the rest flavorless besides the taste of the oil they cooked it with as if rarely any seasoning was added and on top of it the manager or assistant manager was pretty confident that I wasn’t going to get a refund or at least partial if I were to bring the food there with the receipt and also said cooperate was not going to do the same as well and i felt too disgusted to want it replaced and when I called customer services they said they were going to do a follow up on that got my name and number and was told that they wouldn’t do it, so yeah last time going there and hope no one gets sick off of the food from there… these are the pictures that i decided to remove from the trash to take and share to see the appearances. the fries definitely looked different . I tried eating it but was too disgusted. 0% spicy. Upset so I vent.
… moreFabian Vargas
All I can hear from the Spanish crew and one American lady is bad words out their mouse while there taking care customer. My door dash food took more than 20 minutes to get it. Very bad customer service. The men’s room is lock i couldn’t use it. Their excuses was “Out Service” bad they did not posted a sign ” which clearly tell me that they clean it and don’t anybody to use. I too work and fast food many years.
… moreDennis Lupton
Can someone who works here tell me what I have to order to get my food and go? Not wait 10-20 min at the stop sign. I order ahead on the app, I give them 5-10 min before I leave to get there, still never ready. It’s food for 1 person. 3 pieces of chicken or a sandwich and a side. Never ready. Today it was two snack wraps. You’re telling me at 12:30 a chicken spot doesn’t have two tenders ready? Get it together Mr Owner, the comments are all the same.
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