Mama Ray Ray In The Kitchen
This is strike three for me. I’ve had soap powder or liquid soap or something in my egg sandwich with sausages this morning. The manager is absolutely awful. It’s time for the GM or the inspectors to go into the store in Ferndale. This used to be one of the top notch stores in MICHIGAN for White Castle it’s awful.
… moreTodd Pierce
A guy who took my order was really rude to me. He interrupted me a few times while I was making my order and me and my girlfriend got the instant impression that he was being racist towards us with how he kept interrupting me and making me start over my order. He then made my order wrong andade my girlfriend feel very uncomfortable with how he held his eyes towards us. I hope he gets fired because someone is gonna react violently to him one day and not let all the slide. This is the only time I have had horrible customer experience here but there is often a long wait here as the workers are slow at the job
… moreBrandy Reeves
I went to this White Castle today early morning 6:10 am and I received horrible customer service. I ordered 3 sausage egg & cheese sliders and 2 curtesy cups of water. I went through the drive-thru for about 5 mins then received my order. I checked my order at the window and discovered it was not fresh at all. Eggs were rubbery and dark which means they were old, the bun was cold and hard bread did not seem fresh. Sausage was undercooked and also cold. It seems as if they made the order prior to my purchase. So they had them sitting under a light. I told the cashier that they were not fresh and I’d like them to remake my order please. They took the order back and had me sitting for another 5 mins just to give me the same old breakfast sandwiches and when I callled over the phone management argued with me that they could review the cameras because the new set was fresh and this order clearly is not fresh. I asked for corporate number and was told it’s on my receipt which they never gave me back my receipt. I was told to call back for general manager later in the day. I’m just sad that this is how I’m being treated as a paying customer. It’s not about my 7$ that was waisted it was the service I received that was never corrected. If they were spending their money and time they would want there order made correctly and I wanted the same. I never return to this location again
… moreAngela Rodriguez
We went late night and ordered through the drive-thru person was very helpful because I couldn’t find what I wanted
… moreBorn A Bastard
Service was polite and much faster than I expected for the large order I placed.
They discontinued Impossible Burgers, that’s a bummer.
… moreI am Her Story
I stopped by White Castle for a late-night craving, and although the drive-thru line was slow, with only two cars ahead of me, the 20-minute wait was completely worth it. The food was piping hot and incredibly fresh, which is exactly what you want at 2 a.m. The wait might have been a little long, but the quality of the meal made up for it.
… moreKatrina Lewis- Beautifully Flawed
Why would you all sell me these old dried out burgers? The only reason I did not return because I was heading to work this morning. You all should be ashamed of yourself for this foolishness!!!!
… morekevin wilson
Love the White Castles when you only have a little bit of time be able to pay for four kids they’re going to McDonald’s
… morefran rene’ smith
EXTREMELY RUDE!!!!!
. Order incorrect. Servers like to argue if told order was incorrect several times as though they wanted to fight.food was stale, onions burnt, bread hard. We ordered plain cheese burger sliders. And one plain slider just meat and bread. They still couldn’t get order correct. we’ll never visit this location ever again. If we could give less than one star we would. She put order incorrect on receipt. I also ordered a frozen cherry soda. They gave me a strawberry soda instead. They like to argue and mess up orders..it was obvious they were just getting rid of old stale burgers…and didn’t want to prepare a order you wanted.
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