B
Near 10 pm … This taco bell struggled to get it all right. One person with a drive through headset was sitting in a car outside.
At the ordering speaker they have an AI voice trying to take your order. I rejected the AI and asked for a real person who answered in a real voice within a few moments.
The guy at the pickup window struggled. He missed several items and as I went through the bag to verify my contents, I had to ask for three different things. He looked surprised that he didn’t put the items in the bag.
The sign and Google maps say they close at 3 am but as soon as I drove out of the parking lot the lights to the store went off, which was 5 hours earlier than anticipated.
… moreCasandra Holt
It’s funny because I went to the reviews so I can write one and see a lot of people saying how their experience was just as horrible as mine. I came when my daughter got off at 12 midnight from IHOP we stopped by Taco Bell to get food. On the order I asked for a number one with nacho cheese on both of the chalupas , get home and it’s not on there but I was charged for it. I called and spoke with a Kelsey and asked her was this the Taco Bell across the street from ihop and says no. and I asked are they hwy 27 and she says we are and I said well what’s around you, and she was like Walmart. I said mam Walmart is right next door to IHOP. She then says, how can I help you, Mind you she didn’t know I already called the one on Bankhead and they gave me the address. I told her my chalupas do not have nacho cheese on them and she was very rude, telling me, she saw them put it on there and I proceeded to tell her I have pictures and would she like me to send it to them. She then says well if I can come up with the receipt or whatever they will replace it. I asked if she was the manager and she said yes, I asked who is her manager because when I come up there I would like to report her as well. She says, I’m not allowed to give that out. I said okay when I come in I will let her manager know and she was like okay and hung up in my face. When I say the customer service is horrible I mean that.
Do y’all see nacho cheese or am I tripping? Either way, after I go in there tomorrow. It will be my last time. Do better with who you hire Taco Bell or just shut this one down.
… moreReese Teal
Took 40 minutes to get my food and when I got home they gave me the saddest chicken quesadillas I’ve ever seen extremely disappointed
… moreCaleb Henry
I go here regularly on lunch break and have a great experience every time. I even have a favorite parking spot.
Not today, though.
I believe an employee parked this way on purpose. Infinitely uncool.
Edit: it’s been a week. They’re still doing it.
… moreGavin Penny
Plastic in my food!! Staff was not very nice about it either. Saw it and literally used an excuse for it “sometimes the food comes in plastic” uhh how about we make sure it’s pulled completely off before it goes into someones food. They made me a new one but this is ridiculous, no idea how much I ate before i noticed.
… moreEric Pace
If I could give a zero star I would, today has been the worst experience at this Taco Bell and I usually drive 25 min to go to this one cause it is normally great but I paid $40 for half of my order to be incorrect one of my burritos was $7 by its self and it was the size of a cheesy roll up with one tiny piece of steak in it they gave me 4 packs of sauce for 13 tacos and shut the window on me when I asked for more sauce she looked at me and continued to ignore me I had to park to come inside to get more sauce I get home and my order is wrong
… moreTammy Kelly
The food is normally good at this location …it has had its problems with being short staffed before but I havent had any problems the last few times that I have been and all has been well in getting my order with fast and friendly service.
… moreBRITTNEY CANNON
I’m not one fond of leaving reviews and if my order is incorrect 9/10 I just leave it alone because let’s be honest it most times seems to much of a hassle.
Tonight I made an order through the drive-thru around 10PM with about 12 items. Once I got home I realized I was missing 2 items. I contemplated calling, but I did. The young lady answered my call, was very apologetic and even gave me options on when to replace it and sounded sincere.
I told her Id drive up there and I did. When I walked in holding my receipt I was immediately greeted by a gentleman who asked if I was the one who called, he grabbed the manager and she took my receipt to give them what needed to be remade.
There were no questions asked, I was treated respectfully by all staff and my food was replaced. I’m not sure of the team members who worked during that shift but kitchen was clean and I feel like kudos were due when customer service experiences are usually not great.
… morewanda doughty
We needed help ordering no one help
The front needed cleaning.
There was no greetings, example: welcome to taco bell. I liked it better when there was communication. Person to person.
… moreBen Walker
The drink I wanted was a Baha Blast Midnight but it was out & so was the regular & zero sugar Baha Blast & they only use touch screen menus & they were not working right & they took forever getting the food ready
… more