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At Wendy’s in Richardson, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richardson, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 935 E Campbell Rd, Richardson, TX 75081
Phone: (972) 528-4857
Order and Reservations
Order: Order online
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3 Wendy’s Locations in Richardson, Texas
3 Wendy’s Locations in Richardson, Texas · 1345 E. Beltline Rd. · 3521 Custer Parkway · 935 E Campbell.
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Reviews
Lily Brown
I normally don’t leave reviews, but after the experience I just had at this Wendy’s drive-thru, I feel like it needs to be addressed because the level of customer service I received was extremely unprofessional.
While placing my order at the drive-thru speaker, the employee taking my order — Marco (spelled with a K) — immediately had an irritated tone over the intercom. Instead of allowing a customer a moment to finish ordering, he sounded impatient and abruptly said, “Alright ma’am, pull around.” The tone alone made the interaction feel rushed and unnecessarily tense for what should have been a simple order.
When I pulled up to the payment window, things became even more uncomfortable. I attempted to pay using my phone. The payment reader took a moment to process, so I briefly lifted my phone because I assumed the machine might need a different position for the tap to register.
Rather than calmly assisting or explaining what to do, Marco responded in a sarcastic and frustrated tone and said, “I think you need to hold it there for four seconds, ma’am.”
His tone made it clear that he was irritated, so I asked him, “Are you alright, Marco?” because his demeanor seemed unusually hostile for such a small situation.
His response was shocking for a customer service environment. He replied, “No, I just hate it when people don’t follow the directions.”
When I asked who that comment was directed toward, he responded with, “Whoever doesn’t follow the directions. If the shoe fits, wear it.”
At that point it was very clear that the comment was directed toward me as the customer. I was simply trying to complete my payment during what appeared to be a brief delay with the payment reader.
Customer service employees represent the brand of the company they work for, and interactions like this leave a very negative impression. No customer should feel rushed, belittled, or spoken to with sarcasm simply for trying to place and pay for an order.
The entire interaction felt unnecessarily hostile and unprofessional. If someone is working in a service role that involves interacting with the public, there should be a basic level of patience and courtesy. Unfortunately, that was not demonstrated during this visit.
I hope management is aware of how customers are being spoken to at this location and that this situation is addressed appropriately so that other customers do not have the same experience.
… moreWhile placing my order at the drive-thru speaker, the employee taking my order — Marco (spelled with a K) — immediately had an irritated tone over the intercom. Instead of allowing a customer a moment to finish ordering, he sounded impatient and abruptly said, “Alright ma’am, pull around.” The tone alone made the interaction feel rushed and unnecessarily tense for what should have been a simple order.
When I pulled up to the payment window, things became even more uncomfortable. I attempted to pay using my phone. The payment reader took a moment to process, so I briefly lifted my phone because I assumed the machine might need a different position for the tap to register.
Rather than calmly assisting or explaining what to do, Marco responded in a sarcastic and frustrated tone and said, “I think you need to hold it there for four seconds, ma’am.”
His tone made it clear that he was irritated, so I asked him, “Are you alright, Marco?” because his demeanor seemed unusually hostile for such a small situation.
His response was shocking for a customer service environment. He replied, “No, I just hate it when people don’t follow the directions.”
When I asked who that comment was directed toward, he responded with, “Whoever doesn’t follow the directions. If the shoe fits, wear it.”
At that point it was very clear that the comment was directed toward me as the customer. I was simply trying to complete my payment during what appeared to be a brief delay with the payment reader.
Customer service employees represent the brand of the company they work for, and interactions like this leave a very negative impression. No customer should feel rushed, belittled, or spoken to with sarcasm simply for trying to place and pay for an order.
The entire interaction felt unnecessarily hostile and unprofessional. If someone is working in a service role that involves interacting with the public, there should be a basic level of patience and courtesy. Unfortunately, that was not demonstrated during this visit.
I hope management is aware of how customers are being spoken to at this location and that this situation is addressed appropriately so that other customers do not have the same experience.
Hannah Diriba
I wanted to get a delicious cinnabon pull apart but was given the most dry cinnamon roll I have ever had. So disappointed that I wasted my points on a cinnamon flavored brick..
… moreAlyssa Rice
Arturo the manager at this location went above and beyond to make sure a small mistake was resolved. It was so nice to be heard and respected as a customer and he was such a nice person! Thanks again and I will be back!
… moreT. Taylor
Ordered Kids meals for takeout and got home and fries were horrible ..the kids didn’t want to eat them ..so I’d taste them and it tasted of old grease mixed with burnt taste. The kids meal were : 4 chicken nuggets kids meal & chamburger kids meal .the burger was lukewarm. I’m not sure if Wendy’s is going down for what it use to sell great food but the last couple times going it’s been horrible
… moreTiffany Vo
When I’m craving Wendy’s I always go to this location for years now. Hands down the best Wendy’s in the area to exist, I been to other ones nearby and they are horrible. But this location, my food never tastes cold or old. And OMG today the fries were so perfect and crispy, I had to take a picture. I can’t wait to go back with my dog here for some food! Yall have the best employees, YALL ARE NOW ONE OF THE ELITE EMPLOYEES, YOU HAVE BEEN PROMOTED ️
… moreDalesha Manning
I normally don’t do reviews on fast food but this time was too bad not to say anything. This was probably the worse chili I’ve evee had from Wendy’s. It was all beans and huge clumps of meat. I hate it because normally this Wendy’s is always on point.
… moreLuke Xiong
Usually pretty good and professional when I go especially the older workers but went in today and they forgot my nuggets and it did taste a little off
… moreDaniel Pike
Don’t eat here unless you want to be sick!
Got my food and it was barely warm to the touch. I seriously wondered if the stuff was cooked. Can’t say that the place as a whole looks very enticing. As I was pulling up to the drive thru I just knew that I was making a mistake coming here. I would give 0 stars if I could.
… moreGot my food and it was barely warm to the touch. I seriously wondered if the stuff was cooked. Can’t say that the place as a whole looks very enticing. As I was pulling up to the drive thru I just knew that I was making a mistake coming here. I would give 0 stars if I could.
Memoria
Went to Wendys this morning it was 6:30am not for sure what was going on they were mot taking orders they literally just looked at me thru the window no communication or nothing just starred at me The sign says they open at 6am it was very disturbing they could have communicated what was going on
… moreAmberneisha Galloway
Eating the sandwich and notice something weird and it’s plastic … just horrible horrible horrible I could’ve joked ….. I will be doing something about this
… more