Modern Bird Travels
We recently dined at Pollo Loco and found the overall experience to be quite satisfactory. The facility was clean, the food was great, and the prices were reasonable for the quality provided. While the staff were attentive and efficient, we noted that they did not return greetings, which was a minor shortfall in an otherwise friendly service. The bathrooms, however, were not as clean as we had hoped, and there was ample parking available. Overall, we believe Pollo Loco delivers excellent meals at a good value in a clean environment, making it a worthwhile choice for a quick meal.
… moreChris H
Actual food is ok, when it’s accurate. Beverages, stay away from.. unless you like overly carbonated water with a splash of flavor, of which doesn’t even resemble what you order. We had Diet Coke this time, one sip and had to spit. Tasted like an unclean machine; a moldy flavor, and was sewage brown in color (photo included). Employee at the drive thru was very rude and argued what we ordered. We had a mobile order, so it’s pretty cut and dry.. he argued we had a single tostada, when we actually had multiple combos(smh). Perhaps try a different location, because this one seems like a health hazard with the beverages.
… morecash feschyan
Im coming 2nd time in this location and this guy name is Carlos always helping me like his own restaurant. I hope one day he gone have his own restaurant or be a manager. It’s not lots of places you can get service like he give to me.
… moreCassidy Holbrook
Usually like el pollo loco but first time at this location and they didn’t heat up my quesadilla or BRC. The birra quesadilla is $10 and they barely but anything inside it just lots of onions and legit a chunk of avocado in one corner. There was no line in store or drive thru just a few customers in side not sure why they made the food so bad and small.
… moreRandy Mendivil
This review is about the store overall. This has nothing to do with the staff that night because they seem to be doing what they can with what they have. This review is about the general manager and what a horrible job this person is doing at running a store. The staff all look super stressed out causing issues with orders and just all around messy. They didn’t have any salsas and the food was not prepped. They were taking ingredients out of bags and containers. The food was decent. They forgot a creamy cilantro that I paid for and also had to go back for a missing item. They need a better structure and it starts at the top. This experience has happened on multiple occasions. Long wait times as well. Inpatient people waiting for their food.
… moreRobert Gallarza
I normally don’t complain about waiting for my food, but this experience was ridiculous. My order was said to be ready at 1:30, got to the restaurant at 1:40, and proceeded to wait almost another 40 for my food to be ready. If there was going to be a problem, they should’ve called me and told me like many of restaurants have. The cashier was the only helpful person trying to get my order ready, while some of the other people had no urgency about my order.
… moreGina
I’ve never seen a busy pollo loco so I was shocked the restaurant was full. Then I tasted the food and realized why. It was so yummy it didn’t even taste like pollo loco the best and only good pollo loco I’ve been to. 4 stars because they forgot the sauces and one of my items I ordered…oh well at least what I received was tasty
… moreM M
Bad experience.
Happened today 4-8-25.
Family of three, three orders of regular chicken. We wanted it juicy.
What we got was hard like leather bonny old chicken disguised with BBQ on it. The Spanish rice was also hard and burnt.
My impression was that instead of throwing the unsold food, they save money by doing that.
The employees there were too noisy too.
That was the last time I go there. I like Pollo Loco but I’ll choose another one next time.
… moreliz zy
I hate coming here because the customer service is so bad and most of the workers here a rude but there is one employee who definitely deserves some recognition her name is Theresa. She is literally the only person who has the best attitude and doesn’t give you any hard time about ordering any kind of extra Salsa. Her attitude is just so awesome and welcoming and I wish most places had people like her. She’s the only reason why I keep coming back to this location if she wasn’t there I wouldn’t go.
… moreVincenzo
Got two double chicken bowls (different varieties) and both were excellent. Chicken breast perfectly seasoned and good quality. Bowl was large and fully loaded with chicken lettuce, salsa, corn, avocado and other stuff. Chicken tortilla soup very good as well. Healthy fast food for sure. We don’t have el Pollo loco in Hawaii so we always stop here when visiting LA.
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