Donzell Jones
For the past several times I’ve ordered a large fry from this location, it’s been the same experience: a few full fries on top, but mostly small broken pieces at the bottom. While the customer service itself has been fine, it’s frustrating that this has become a recurring issue. Please ensure that large fries are consistently filled with full pieces, as advertised. This repeated experience honestly makes me not want to order fries anymore.
… moreMaggie G
The food was fine. First the woman taking our order asked us to repeat things in our order multiple times. We then get to the window and they gave us one wrong side and one drink was the wrong size. When we asked for the right size drink they gave a large drink entirely full of ice.
… moreSean M. Dove (Love Dove’s 5)
Took my 3 son’s there, all under 10…
Place was CLEAN…
Food came out FAST…
Service was FRIENDLY…
Tables weren’t Sticky…
Sandwiches were SLAMMIN’…
Kids kicked it in the “Play Place” for a few, and it wasn’t disgusting, like most are.
While the Deive-Thru was totally HAMMERED, the inside really wasn’t bad at all.
There was an employee sweeping and pre-bussing tables in the dining room the ENTIRE TIME WE WERE THERE…
As far as “Fast Food” visits and establishments go… This Location, and this visit was… ACES…
To add to the Greatness of the visit, it was a Weekday at 5:15pm. So literlaly the would be busiest day and time of the week, and the place was TOTALLY LOCKED DOWN, AND UNDER CONTROL. Additionally, they were breaking in a new cashier, training her, DURING PEAK PERIOD, and it wasn’t affecting speed or service at all. They had a Shift Manager working “Shoulder_to_Shoulder” with her. He was doing a Great Job. So that was also seamless.
So if you need a place to take your family for a quick bite, on a week night, and you are tired and don’t want to waste your whole night…. HIGHLY recommend.
Additionally, it was like $45 bux out the door, and that was with my one son who loves Chick-fil-A, eating TWO SANDWICHES…!
… And fyi do not work for Chick-fil-A and never have. Restaurants? Yes, obviously… But never Chick-fil-A.
Enjoy!
… moreBST
From the moment I walked through the doors I realized this location was different from the others I visit. Every single person was engaging and extremely polite. My food was piping hot which is not often the case at “fast food” locations. Shout out to Paul who’s birthday it was while I was there. The entire crew sang HBD and went right back to the business at hand.
I even saw a front cashier go out of his way to open the door for an elderly couple. Keep doing what you’re doing Solon location.
… moreRobert Stone
Went through the drive-thru 2 days in a row. Day (1 ) I ordered employee didn’t ask for a name for the order. Got my food and went to work. Not only was the order wrong they charged my account twice. Day (2) once again order was incorrect. Time to have a talk with the GM and maybe give them walking papers. Good luck, I’ll be going somewhere else from now on.
… moreCandy Owen
They forgot one sandwich, but it took less than 2 minutes to get it after I told them it wasn’t in there. Fast, friendly, clean, and actually has a few condiments out so you can easily get to them without waiting. May have to visit this one more often
… moreDebbie Jenkins
I sat in the lobby and ate and oh my Goodness, there is an older gentleman named Paul that I feel so blessed to have been in the presence of. What a kind person. I don’t come across people this kind too often. He went above and beyond to make sure everyone in that lobby felt welcome and got everything they needed! Usually fast food workers will shoot you a fake smile, take your order and rush you out the way for the next order. No one seems to care about anything else. But this gentleman, he’s got to be Christian. He had the love of God/Holy Spirit, working through him, from him and all over him. What a blessing to witness! This is bigger than a fast food dining room experience. This is a “blessing to be in the presence of someone who loves God and takes kindness seriously” experience. Chick Fil-A owner and management of the Solon store on Som Center Road. I hope you take a moment to recognize Paul and be thankful that you have him at your store. God bless you all and thank you for the pleasant experience.
… moreJohn H.
Solid location. No issues. Used the app and brought food directly to the table. Little play area for kids in the back.
… morekim underwood
Stopped at the Solon Chick-fil-a expecting the same great service I receive at every other Chick-fil-a restaurant. Boy, was I wrong! From ordering to receiving our food it was a huge let down. We went through the drive thru. Employee was rude, slow and disrespectful. Had to ask twice for sauce, and certainly did NOT get a thank you let alone a “my pleasure”. Her co-workers were even embarrassed by her behavior. She should be on bathroom duty, not customer facing. Will not be back!
… moreDr. Cross
The person who took our order turned out to be the manager — something I only realized later, first from the exceptional service and then from his different-colored shirt. We had a few special requests, and he handled them all with a smile, no hesitation. What really stood out was how natural and friendly he was — we even shared a few laughs. It honestly felt like chatting with an old friend. That kind of service leaves a lasting impression. Hats off to him for leading by example!
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