BRENT CORDRAY
I can’t stand fast food the only time I go is picking up orders for doordash I would recommend not going after 10: 00pm on a Friday or Saturday night Drive-Thru I have spent an hour and 7 minutes in drive thru both orders were done completely & cold before I got it so by the time the customer got it I was to blame and that’s why I’m leaving this review McDonald’s deserves blame, both orders were done probably a half hour after I got there but deliveries had to be picked up in the Drive-Thru so I had to wait when they could’ve had it walked out to me instead of waiting to get to window. But then I get to the window I’m told someone stole one order so they had to put together 40 more nuggets so literally 1hr 7min arrived @ & confirmed pickup..
… morealexis wolfe
I never have had an ideal experience at this location, however recently it has been even worse. My expectations are never high, and i’m usually a pretty patient person when it comes to food service because i understand at times it can be overwhelming especially when you’re short staffed and i’m very understanding of that, however the manager at this location is extremely unprofessional. I sat in line for 15+ minutes just to be ignored at the speaker as everybody else in front of me was. after waiting a couple minutes i pulled up to the window like the car in front of me had and when i got to the window i was handed a receipt. i explained it wasn’t mine, and the girl at the window said “okay. how can i help you” after explaining that i had pulled forward because nobody had been answering the speaker box for 15+ minutes i told her i would like to order. the lady at the window then asked that i go back around and sit in line again because she is now taking orders. so rather than taking my order i went back around despite the fact i had been ignored for 15+ minutes as well as everyone in front of me. after ordering and paying i pulled forward and put my car in park and was responding to a message on my phone when i hear the lady at the second window saying “WELL IF THIS GIRL WOULD GET OFF HER PHONE” because the car in front of me couldn’t get out of the line because there were too many people lined up waiting on orders ahead of the window. When i got up to the second window i confronted the manager who was the one yelling out the window. she then made multiple excuses for her behavior, stating that “legally i can shut down the store we are so short staffed because nobody wants to come to work” and I told her maybe she should consider doing so rather than delivering the experience i received to multiple customers. This location is literally trash and so is the manager.
… moreEmma Weatherston
It’s a lovely joint and the food is great in my experience, after ordering from there multiple times. They’re on the slower side but the people are lovely, especially the older african american lady who served me this evening and prior. Don’t go here for super super quick food, do that at sheetz, but this is the first McDonalds joint I’ve seen in a while that serves hot freshly made food every time I’ve been there.
… moreElle K.
I’ve been here twice and both times went through drive through and had to wait 10 minutes for food (cheeseburgers and fries)
Today my husband got a meal with a large fry and I got the 5 dollar meal. We had to pull up and wait 10 minutes for a McDouble, 2 cheeseburgers, a large fry, small fry and 4 piece nugget.
After waiting, we get our food and my husband’s large fry isn’t even half full and both fries were cold. If you’re going to have us wait for burgers to be cooked, the least you could do is not give us soggy cold fries that are half empty. They easily could have put fresh fries in when they sent out the food but nope, they obviously packed the fries first, let them sit in a cold bag for 10 minutes before adding the burgers.
We will not come back here after that.
… moreKelsey Clinton
Order was forgot, I asked about it, then when the order came out they told me biscuits was fresh, I nodded, she told me to have a good day etc when I didn’t reply the manager said WOOOOWWWWW! As I was exiting. I don’t feel it was professional behavior for the manager. The biscuits also were not fresh.
… morethrowitback
If I could leave 0 stars, I would! The last three times I’ve been to this location, the food takes 10+ minutes and I have to go inside to talk to the staff to get it. What’s the point of using the McDonalds app to save time, when it doesn’t actually speed up the process? This location is the worst in Morgantown and needs to step it up. Slowest service I’ve ever seen. Won’t be going to this location again!
… moreHovergirl
I sat in the drive thru on one side while the other lane was moving and no one would take my order so I finally just pulled forward. I was nice and told the girl I had been sitting for a while and saw 3 cars go in the other lane. She asked what I wanted. I ordered the chicken deluxe combo. She told me to pull forward. I didn’t wait long. She brought my food. But forgot my drink and had to go get it. When I opened the box the sandwich was in I was just flabbergasted to see my sandwich in disarray. Tomatoes and lettuce everywhere. The bread was cold as was the sandwich and fries.
Horrible experience
… moreShane Namie
Every morning takes 10 min to get thru the drive thru. 4 cars are you kidding mr. Poor attitude at the window. You dont like your job. Get a new skill and move on.
… moreWest Virginia FAN
Why did you guys lock the doors at 10:20 when the lobby closes at 11. I literally made eye contact with the lady locking the doors and she just walked away. My order was for lobby but by the time I got around the drive thru everything was cold. This is the worst ran mcdonalds in morgantown after 8 pm. Dont waste your time
… moreJodi Reggetz
went through the drive-thru the food tasted okay but I asked for three separate bags because I had three separate orders to go to different houses different people
but getting to the window they give it to me all in the same bag and I said all I ask for three separate bags and they said oh we don’t do that that takes too much time I’ve never had this happen at a fast food place because I usually get food to go for different people all at the same time with the line that I do of work never been a problem before except for Star City
McDonalds then turn around there’s no straws in my bag go in and get the straws
didn’t think to look for my dipping sauces and there was Zero dipping sauces in there even though I ordered three chicken nuggets meals . I will say that the person on the speaker and the same person took my money she was very cordial and she said that there was no problem with the three bags and took my order very promptly and accordingly .
… more