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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Walker properties
My 17-year-old son purchased a Quarter Pounder today from the McDonald’s on Logan Avenue in Waterloo, Iowa. When he bit into the sandwich, the meat was raw in the middle.
He brought it to the manager’s attention and asked for a refund, but the manager refused and only offered to make another patty. Serving undercooked food is a serious health concern, and the situation should have been handled more appropriately.
If my son becomes ill within the next 24 hours from consuming this undercooked burger, I will be contacting a lawyer to pursue legal action for any medical expenses and other damages that may result. I hope this matter is taken seriously so this does not happen to another customer.
… moreHe brought it to the manager’s attention and asked for a refund, but the manager refused and only offered to make another patty. Serving undercooked food is a serious health concern, and the situation should have been handled more appropriately.
If my son becomes ill within the next 24 hours from consuming this undercooked burger, I will be contacting a lawyer to pursue legal action for any medical expenses and other damages that may result. I hope this matter is taken seriously so this does not happen to another customer.
Lillian K
TLDR Version: don’t come here if you’re expecting it to actually be quick or have normal McDonald’s quality food, because neither of those things are true for this location.
Don’t come here if you’re expecting FAST FOOD to be fast. We came to the drive thru with one car in the opposite lane whose order was already being taken. We proceeded to sit there with no one ever saying anything to us, to the point where we tried reversing and pulling forward again. Still nothing. Two cars pulled into the other lane and they started taking their order and continued to ignore us. We finally got a “one minute” which turned into many minutes as they took both other cars orders and never said anything to us. When we finally got to order we were cut off halfway through our order with the cashier trying to rush us through, which is an absolutely insane way to treat people who waited at least 10 minutes to even be acknowledged.
After ordering, it took at least another 6+ minutes to get our food, which we’re both 99% sure was handed to the car in front of us as they had to hand a bag back and give the employee their receipt to get the correct order. We were looking forward to finally getting to eat and get back on the road for our trip, only to find out the food was just as disappointing as everything else. Fries had absolutely no salt and the sandwiches looked like they’d been smooshed, and they were missing toppings. I’ve never written a review for anywhere before, but I genuinely don’t want anyone being on a trip like us stopping here expecting it to not add 20+ minutes to their trip with bad food and bad service.
… moreDon’t come here if you’re expecting FAST FOOD to be fast. We came to the drive thru with one car in the opposite lane whose order was already being taken. We proceeded to sit there with no one ever saying anything to us, to the point where we tried reversing and pulling forward again. Still nothing. Two cars pulled into the other lane and they started taking their order and continued to ignore us. We finally got a “one minute” which turned into many minutes as they took both other cars orders and never said anything to us. When we finally got to order we were cut off halfway through our order with the cashier trying to rush us through, which is an absolutely insane way to treat people who waited at least 10 minutes to even be acknowledged.
After ordering, it took at least another 6+ minutes to get our food, which we’re both 99% sure was handed to the car in front of us as they had to hand a bag back and give the employee their receipt to get the correct order. We were looking forward to finally getting to eat and get back on the road for our trip, only to find out the food was just as disappointing as everything else. Fries had absolutely no salt and the sandwiches looked like they’d been smooshed, and they were missing toppings. I’ve never written a review for anywhere before, but I genuinely don’t want anyone being on a trip like us stopping here expecting it to not add 20+ minutes to their trip with bad food and bad service.
Twylah Busler
They were kind of rude but the food was great, love their fries!
The service was inappropriate, they were cold towards us & when we asked about senior discount,they told us it was only on our drinks & we should have said something before they added it all up.
The fries were cooked just right & had the right amount of salt on them.
Prices were good.
We had the Big Mac meal & 10 piece Chicken Nuggets, Double Cheese Burgers & Dr. Pepper for our drinks.
Kids loved their Chicken Nuggets they said they were good & soft not hard like before
… moreThe service was inappropriate, they were cold towards us & when we asked about senior discount,they told us it was only on our drinks & we should have said something before they added it all up.
The fries were cooked just right & had the right amount of salt on them.
Prices were good.
We had the Big Mac meal & 10 piece Chicken Nuggets, Double Cheese Burgers & Dr. Pepper for our drinks.
Kids loved their Chicken Nuggets they said they were good & soft not hard like before
Guy
The woman that took my order was rude and very impatient. Order a large meal they gave me a medium no straw. Way under cooked burger almost still frozen in the middle the chicken nuggets were also cool. I was the only one in the drive thru I don’t understand what the rush was. 11/3/25
… moreJuan Hollingsworth
Had some out of towners comment they went to this store January 29 around 7 am and it looked closed despite seeing people in the store. I was at the nearby hospital. That’s was supposed to be one of the reasons this particular store was built in the first place . Do better
… moreNyajah Orr
Placed a mobile curbside order 10 minutes before arriving. After arriving, I waited at the curbside spot for 15 minutes, watching several people who ordered after I arrived get their food before me. I was on my way walking in to speak with someone when a worker began to bring the order out. Waited all that time for cold fries, a warm burger, but at least the nuggets were great.
… moreAmanda Kinman
My fiance went to go get us our food that I ordered over 10 minutes before they closed they refused to make our order laughed at him they are open till 11 they should be making food up until they close. Horrible customer service and the whole group should be fired. I work at Culver’s and we would be in big trouble if we turned things off way before our closing time. They also should be finishing their closing after they close. Horrible. McDonald’s you need a better crew.
… moreDarcy L Wenthold
Actually I was surprised. The gal at the front counter was super super nice and everyone in the back was super nice. I would definitely recommend eating at this McDonald’s it’s clean the bathrooms are clean the staff are friendly!
… moreNate
I thought elk run mcdonalds was full of cocky little kids. Logan has changed my mind. They billed me for the wrong meal (Mine was less expensive) attempted to give me someone else’s food. Then when I asked they make sure to check that the happy meal has a plain burger for my daughter they got an attitude. No napkins or straws large fry half filled. Won’t be returning
… moreCalla Swanson
DO NOT EAT HERE. KEEP DRIVING. GO SOMEWHERE ELSE. I MEAN IT. This is easily the WORST McDonalds experience of my life. I ordered using the app to get my deals. It was a 20 minute wait for a couple McChickens and a 5 dollar meal deal bag. During this wait, multiple people went up to the (unmanned) cashier to ask for their food. One lady had been waiting nearly 30 minutes for a milkshake! The worker just said they were backed up and was very snippy with all the customers. She was very rude. I want to mention that it’s not busy at this location since I went in the late evening. For most of my time, there was nobody else in the restaurant, 1 door dasher, and maybe a car or two in the drive through. Finally, I got my food. They didn’t give me a cup and I had to ask for it. Later on, once I had driven away, I found the situation to worsen. They had forgotten my chicken nuggets. The fries were stale, the buns were hard, and the food was subpar at best. I didn’t bother going back for my missing food since I didn’t want to spend another 30 minutes waiting. The service was horrible and so was the food. Seriously, keep driving.
… more