

Casual restaurant chain featuring Tex-Mex standards such as fajitas, burritos & grilled meats.
Address and Contact Information
Address: 115 Glensford Dr, Fayetteville, NC 28314
Phone: (910) 213-3360
Website: https://www.ontheborder.com/locations/fayetteville/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Fayetteville – On The Border – Mexican Grill & Cantina
Menu – On The Border
On The Border Mexican Grill & Cantina | Fayetteville NC – Facebook
Reviews
First time there for either of us. As luck would have it we got a first-day employee, Emma, being trained by a helpful and welcoming woman, Vivia (sp?), who greeted us in lieu of a hostess and helped us throughout our service.
They were both very attentive and it was clear that this was a training scenario, complete with good examples throughout. I’m sure we’ll be back and I’m sure Emma will be a pro by then and Vivia the same welcoming presence as she was last night.
Thanks to the both of them for a pleasant evening.
I really want this place to succeed because the food was actually good and the restaurant has so much potential, but the service with one major exception was a disaster.
The Highlight: A One-Woman Show
The lady in the attached photo is the only reason this review isn’t a 1-star. Even though the restaurant was empty, the rest of the staff seemed checked out. This woman was doing it all.
She took over tables that weren’t even hers to ensure guests were cared for.
She maintained a vibrant, positive attitude despite the chaos.
She stepped up to do the manager’s job checking on tables and apologizing for the long waits and mistakes.
The Issues: Absent Management & Unprepared Staff
Unfortunately, the leadership was nowhere to be found.
The Manager: Was “hiding” by the bar and seemed completely unable to fix incorrect orders or remove items from the bill that never even arrived.
The Bar: It was disappointing to be told the bartender “wasn’t a bartender yet” and couldn’t mix a basic margarita.
The Atmosphere: Even with an empty house, the lack of coordination made the experience frustrating.
Final Verdict
To management : You have a goldmine of an employee in this lady. She is single-handedly keeping the doors open and the customers happy. If you want this restaurant to thrive, she should be in charge. The rest of the team and management need a serious overhaul.
The chips were fresh and delicious, the food came out hot and flavorful, and the atmosphere was great—relaxed and welcoming. We had such a good experience and will definitely be back. Totally worth the drive!