Dairy Queen Grill & Chill

  4.1 – 1,032 reviews   • Fast food restaurant

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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Dairy Queen Grill & Chill 14580

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DQ Food and Treat in Webster, NY, 919 Hard Rd | DairyQueen.com

STORE HOURS · Saturday10:00 AM-12:00 AM · Sunday10:00 AM-11:00 PM · Monday10:00 AM-11:00 PM · Tuesday10:00 AM-11:00 PM · Wednesday10:00 AM-11:00 PM · Thursday10:00 AM …

Dairy Queen Grill & Chill | Webster NY – Facebook

Dairy Queen Grill & Chill, Webster. 205 likes · 3 talking about this · 2051 were here. Soft-serve ice cream & signature shakes top the menu at this…

Dairy Queen Locations in Webster, New York | DairyQueen.com

There are no DQ Locations within 25 miles of Webster, NY. Try a different City, State, or ZIP code. View Location Directory.

Reviews

thederpypikachu 98
This location is always very quick and almost always gets orders correct – it’s only been once or twice that minor errors on food has happened (cheese on hamburgers mostly). The drive through is usually pretty fast outside of the occasional backup from rush times. Food is always hot too. Probably the best DQ location I’ve been to in Rochester.
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Catherine
I had a great experience in the drive through. Staff was so friendly, they offered me different options I didn’t know were available. I ordered the Valentine’s Day cupcake sundae and it was awesome!! Can’t wait to go back.
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Charlie Nahh
The food was delicious, but the service is what has me writing this review. Had an issue with my order and the manager I think her name was Kate or Katie was very attentive and through and resolved the issue with no headache. Will definitely be back!
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Dr. T
Never have I ever been to such a sorry excuse of an ice cream restaurant. This Dairy Queen was completely terrible and disappointing. First off, 3 medium blizzards cost over $25. Exorbitant prices for mediocre ice cream. The drive thru was empty and yet it took close to 10 minutes for my order. And to make matters worse, two of the blizzards were made wrong. Needless to say my experience was unacceptable, and it will be a long time before I even consider Dairy Queen as an option for ice cream again.
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Anita C
I haven’t even made it up to the window right now and am writing this review. This is not a review about the food. This is about the service. No happy order-taker. No thank you. Wait and wait and wait to even have them ready to take the order.
To the manager, it’s time for some re-training of your staff! Drive thru is horrible.

On a positive note, while I sat at the window – not even greeted, I could see inside and it actually looked quite clean!

Tristan, u are allowed to look happy and smile.
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McKenna Masonis
I recently purchased a custom ice cream cake from the Webster NY location. I was blown away by the professionalism of Jenna, the manager and the artistic quality of the cake. I’m one pleased customer, with a very happy birthday girl! Thanks so much!
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Wilmont Terry
DQ hard rd. service was great. My wife had a problem with her order. Chuck took care of me and was very nice. Food was fixed right and service from chuck and Casey was on point. Go to this DQ they will make it right. Thanks again.
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Randy Johnson
The cost of two milkshakes was ridiculously expensive. I ordered a small sweet tea cost me almost $4 and it was nasty tasting I requested a refund. The staff has an attitude problem that needs to be adjusted very rude and very disrespectful. The price that I paid for two milkshakes was way too much for the crappy service that we have received. This was the first and last time I will be ever at this location ever again never
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Betty King
I went through the drive through; as for 2 7 dollars meal, buns cook on the grill and extra pickles. I ask for pecan on my sundaes. When later while driving out of the drive through, I saw I had every little pecan on my sundaes. They charge me 1.19 each for sprinkle pecan little. Now just that my food was cool; in look like premade burgers. The fries was cold. The food was just not up to part. I call the manager Megan and she said unfortunately they only give a ounce of pecan on the side and there’s nothing she could do.
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Alex Stelling
This is the second time this has happened where I pay way too much to not get everything I’ve paid for. I work in fast food so I understand mistakes happen but how hard is it to put all the items in the stupid box. Not to mention the fact that the fries are just thrown in there? Definitely not coming back because how is this acceptable.
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