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Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 3670 Fishinger Blvd, Hilliard, OH 43026
Phone: (614) 527-7049
Order and Reservations
Order: Order online
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Chipotle Mexican Grill in Hilliard, OH
1835 Hilliard Rome Rd Hilliard, OH 43026. Near Hilliard Rome & Trabue. place icon. Get Directions · (614) 921-8206 · Order Online · Order Catering.
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Chipotle Mill Run. Open – Closes at 10:00 PM. 3670 Fishinger Blvd · Chipotle Hilliard Rome. Open – Closes at 11:00 PM. 1835 Hilliard Rome Rd.
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Reviews
Jon Gardner
THANK YOU ROWALDO AND CREW! This young man went way above and beyond this evening. He would be a great choice for a manager.
I had somewhat of a weird order tonight, and he went above and beyond to make it happen. I apologized for it being a little unconventional, and he said “No problem, we want to make it easier on you.” For that reason alone, I will continue to go to this location. I am here pretty frequently and I have always had good experiences. I have always been greeted with a smile, and the staff has always been pleasant to deal with.
My wife and I have been coming to this location for quite a while now. There have been times that they were taking a little longer than normal or maybe the order was mixed up (usually because they are extremely busy). No big deal, it happens. They have always made it right. Thank you for great service and food!
… moreI had somewhat of a weird order tonight, and he went above and beyond to make it happen. I apologized for it being a little unconventional, and he said “No problem, we want to make it easier on you.” For that reason alone, I will continue to go to this location. I am here pretty frequently and I have always had good experiences. I have always been greeted with a smile, and the staff has always been pleasant to deal with.
My wife and I have been coming to this location for quite a while now. There have been times that they were taking a little longer than normal or maybe the order was mixed up (usually because they are extremely busy). No big deal, it happens. They have always made it right. Thank you for great service and food!
Rebecca Reiber
Quality of Food and Customer Service – Poor. No need to make requests for toppings, as they do it their way. Have a problem, tough. Management -Is there any? No one we spoke to put in any effort to resolve the issue with the order. Basically a bowl of soupy sour cream and rice. When returned to the counter for our chips that were not on the tray but definitely got charged for, almost frisked by employee to ensure we weren’t hidding chips. Absolutely the worst experience. I will not return to this location due to the lack of response, respect, and service.
… moreDakota Hein
I’ve always been a loyal Chipotle customer, but my recent visit to this location was unacceptable. Beyond the excessive wait times that caused customers to leave, I observed a significant health code violation: staff eating with their hands in the prep area. It’s disheartening to see a brand I love struggle with such basic food safety and service standards.
… moreAdam O’Connor
As others have echoed, this place has dropped off insanely fast in the last 6-12 months. I used to come here at least once a week, but the service and food quality has been so consistently bad recently that I’m considering never going again. Of the last five times I have visited –
1. They have run out of chips twice and wouldn’t give me anything other than advice to go through the website to “maybe” get a refund.
2. They have fallen behind orders at least twice so much that I am waiting at least 10 minutes past the pickup time.
3. Food portions are all over the place, and you will get roughly what you paid for about a quarter of the time. Of the last five times I’ve gotten my usual steak burrito, probably twice they were not massively under-served.
4. About a third of the time something is grievously wrong with the entree itself. In fact, what inspired this review was that when I got a burrito tonight they gave me completely wrong ingredients and it was cold. My guess is that someone never picked up their order (or they screwed up an order for someone else) and rather than pitching it, they decided to stick some guy (me) with an old burrito and hope they wouldn’t notice.
This isn’t even touching the multiple times I’ve gone inside and seen exactly what other reviews have complained about elsewhere. For all these reasons, and I’m sure many more, I would highly recommend going literally anywhere else for food, including the tire shop across the street.
… more1. They have run out of chips twice and wouldn’t give me anything other than advice to go through the website to “maybe” get a refund.
2. They have fallen behind orders at least twice so much that I am waiting at least 10 minutes past the pickup time.
3. Food portions are all over the place, and you will get roughly what you paid for about a quarter of the time. Of the last five times I’ve gotten my usual steak burrito, probably twice they were not massively under-served.
4. About a third of the time something is grievously wrong with the entree itself. In fact, what inspired this review was that when I got a burrito tonight they gave me completely wrong ingredients and it was cold. My guess is that someone never picked up their order (or they screwed up an order for someone else) and rather than pitching it, they decided to stick some guy (me) with an old burrito and hope they wouldn’t notice.
This isn’t even touching the multiple times I’ve gone inside and seen exactly what other reviews have complained about elsewhere. For all these reasons, and I’m sure many more, I would highly recommend going literally anywhere else for food, including the tire shop across the street.
Dakotah Alexander
This store location is a joke. Out of multiple things 2 hours before close. No white rice, pico, corn salsa, cheese, steak. Over flowing trash and dirty dishes just laying around. Me and about 5 others walked out Employees laughing about the situation. Woof.
… moreJosh Jones
The last 3 times I’ve been here I walked in and they told me they’re out of cheese. CHEESE. Thats literally the 2nd most important ingredient at chipotle next to rice. (They were also out of steak, chicken, fajitas, corn, and something else I can’t remember) What’s even the point? Someone should really check in on their order counts because I’m pretty sure if I ever come back here they’re gonna say they’re out of solid food. “Sorry we only have JUICE here at Chipotle now” is this stores 2026 slogan.
… moreJohn Aguilar
Worse chipotle I’ve ever been in my whole life. 8pm pickup with about 8 workers and only 1 guy at the line serving the entire place. Ordered my food on the chipotle app for pickup inside. Got there on time and no food at the pickup counter. Took this team that was too busy buying their own food with what i assume was the lady supervisor on duty and BLASTING rap music in the back that everyone could hear it. Should’ve know that by the time I got home which was another 7min. The food was cold. They got my order wrong (ticket on the bag had my correct order). And I was missing part of my order. And what I assume was the women supervisor that had her fingers inside my cup with no gloves on before handing my order to me, I threw that cup away. Everyone here with the exception of the young guy that was serving everybody else needs to be FIRED.
… morePaige Kohn
This used to be the best Chipotle in my area until about 6–7 months ago. Now it’s the total opposite. I’ve gone in multiple times where they are out of basic staples like chicken, cheese, lettuce, beans or burritos. It’s always something. The staff are slow and constantly changing. There’s just an overall lack of professionalism and quality. If Chipotle wasn’t a massive corporation, this location would be closed due to lack of customers.
… moreBrynn
Came in at about 8:30 tonight, they were out of a decent amount of ingredients, like white rice and some meats, queso and some other things I don’t remember. Sometimes that happens, but looking at the other reviews it seems this location is always missing ingredients. There were about 6 people working 4 of them were in the cooking area “cleaning” one person on the line and another at the register. The store looked like they closed in 15 mins when in reality they would be open for another hour and a half, the drink machine was off and they didn’t have any tea or lemonade. I had to double check to make sure that they did in fact close at 10 and not 8:30. The person on line was essentially the only one doing anything useful, even though he had complete lack of urgency with the line building up while also giving the smallest portion sizes, i understand they can’t give extra meat, but i asked for a little more cheese and I swear he gave me 2 pieces and wrapped it before I could ask for more. While waiting for him to do the rest of my family, the girl at the cash register requested one of her coworkers, who was putting down 3 sheets of foil, to help on the line he said he would once he was done and continued to stall and play with the foil. By now the line had gotten to the door and with the only person on line was slowpoke it wasn’t moving really at all. Also while I’m waiting, the girl at the register (who could’ve easily been helping on the line) kept repeating, “I can’t be standing here I have things to do, blah blah, I have other things I need to do”. One that’s unprofessional, and two how about you help out so you can stop “standing here” and so that you can get to your “things to do” faster! Eventually the guy one like requested for them to start making more brown rice, because they were getting low, all of his coworkers responded to his request by making fun of him and how he asked it. Not a single one moved to make the brown rice like he asked, they all just joked around and picked on him. Overall a bad experience and truly disgusted with how the employees were acting. I know this review won’t do anything due to the fact that I can see many reviews reporting similar issues for the last 6 months of inappropriate employee behavior, extremely small portions sizes, missing toppings/ingredients and slow service. And the fact that it seems that it has gotten no improvement shows corporation doesn’t care and will likely hit me with, “please talk to us on our website” instead of making the changes and improvement that needs to happen. Chipotle is falling off, if you want Mexican similar to it, go Habaneros across the parking lot, they always have deals, excellent service and good portions sizes while also being a local business and many more options.
… moreJoshua Medukas
If you are hungry do yourself a favor and go across the street to Lowe’s and get checkout food cause it’ll be better, quicker, and more friendly. We were 1st greeted by them telling us the rice machine was broken, and I get that, but what I don’t get is the fact we asked for a cheese quesadilla and they said you can only order it online which makes no since already, and they made us order it right in front of them, then they gave us the wrong address so we ordered it somewhere random then they told us to bad, and the icing on top was the food was practically cold anyways. Coming from a chipotle lover this one sucked.
… more