Faith Melendez
their service is horrible. there was a cooked hair in my fries and the food was cold. it’s ridiculous, every time i order from here something’s wrong. the lady closed the window on me while i was talking and i feel that was very rude.
… moreKent M Johnathan
I placed a breakfast order at 10:12, and got there ar 10:31. Because I got there after 10:30 (the time the breakfast ends), they cancelled the order. Then I was told I could still get it because they had it there. I dont understand why, if the order was bagged and waiting for me, and it was paid for, and all they had to do was hand it to me through the drive thru window, why it was an issue. So, after getting the order, and getting home, the one sandwich wasn’t what I asked for. The woman, I’m presuming was an assistant manager or manager, when I asked for a receipt showing my credit for the amount that was deducted from my account, she says they have nothing to do with that. Incompetence. It would have taken nothing to give me a receipt showing the order was cancelled. It wouldn’t have taken anything at all to just hand me my original order and I could have gone on my way. Again, incompetence. I won’t be patronizing this McDonald’s again and will suggest no one else does. Their customer service is definitely not up to par. Perhaps some additional customer service training would be in order.
… moreAlexandra Iuliucci
Not for nothing… I place an order here once a week through the app for either drive thru or in store pick up. Every single time my order is missing food, every. Singular. Time. And you can’t complain on the app, they tell you to call the store. And what does the store do when you call? Apologize and not much else. My husband picked up my order tonight and guess what? Missing two fries and my 3 year olds apple juice. So I had two children without fries and another without a drink. I’m paying $50 and ending up with children still hungry and thirsty. That’s absolutely ridiculous. And not to mention that every time I choose drive thru pick up I am told to wait at a parking spot for my food, after already waiting on the drive thru line, and having place my order prior to arrival. What’s the sense of pre ordering if you have to wait not once, bit twice? Today was the last time I place an order at this location… And possibly any McDonald’s if these inconsistencies aren’t taken care of.
… moreTimur A.
I ordered Ice coffee sugar light, but the black girl poured me a triple dose of sugar that I couldn’t drink it. I wasted my money. Please be attentive
… moreSaito Kevin
The night staff does not want to attend to the drivers. Ring the bell for about 10 minutes and. No worker attended me they were passing by you talk to them and they make me not listen to you and they keep walking I’m never going to accept orders from this place again what a terrible service
… moreKim Saccomagno
So done with Islip McDonald’s! 4 meals not 1 condiment on any or in the bag as asked. Asked for fresh hot fries, got a soggy mess! I would have brought it all back had we not been leaving for our road trip. Shame on this location. Teach better, do better!
… moreGreg G
Ordered with thru the McDonalds app, it was delivered to the wrong house (delivery photo is not my house). Charged me on the transaction, I told my refund would be processed in 10-14 days.
… moreTommy Beller
Don’t waste your money here.
Constant forgetting items, make you wait and then your food is thrown all over and not even taste good.
I’ve had problems a few times and wrote to corporate, got a sorry.
Tried again and wasted my money!
… moreStph Lam
Service staff are doing their best!! Burger and fries temperature have not catch up yet. Hope temperature get hotter!!
… moreRick White
This McDonald’s location is huge with lots of parking. I stopped in for an afternoon round of fries, but I’ll need to stop in for breakfast and use this location for Wi Fi service when I work in Islip. The customer service seems to very good.
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