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Welcome to your Washington Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 2410 Market St NE, Washington, DC 20018
Phone: (202) 832-0528
Website: https://www.chick-fil-a.com/locations/dc/dakota-crossing?utm_source=google&utm_medium=gmb
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Order and Reservations
Order: Order online
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Reviews
Edward Paul Vallejo
Thank you to Emani and team for a wonderful dining experience! I dined in at this location for lunch and service was courteous and prompt, the dining area was clean and spacious, and my meal was exactly what I wanted!
Special thanks to Emani for her delightful and attentive nature as well as the Manager on duty for personally checking in on me and all the other customers in the dining area to ensure our dining experience was going well! Still my favorite location in the area and I look forward to my next visit!
… moreSpecial thanks to Emani for her delightful and attentive nature as well as the Manager on duty for personally checking in on me and all the other customers in the dining area to ensure our dining experience was going well! Still my favorite location in the area and I look forward to my next visit!
Tyrone F
As a customer, I recently witnessed an interaction that honestly made me uncomfortable. While inside the business, I saw the manager speaking very loudly to someone who appeared to be a potential new hire. He said, “You’re late. You were supposed to be here at 12. It’s 12:30,” in a tone that felt more confrontational than professional.
The issue is, it was literally 12:05 on the dot. The individual had already been there when I walked in and seemed to be waiting for the manager to come from the back. From my perspective, he was not late at all.
I completely understand the importance of punctuality and holding people accountable. However, there are better ways to communicate expectations. You can be direct and professional without being loud or condescending — especially in front of customers. It created an awkward atmosphere and didn’t reflect the level of leadership I would expect.
I hope management considers approaching situations like this with more respect and discretion moving forward.
… moreThe issue is, it was literally 12:05 on the dot. The individual had already been there when I walked in and seemed to be waiting for the manager to come from the back. From my perspective, he was not late at all.
I completely understand the importance of punctuality and holding people accountable. However, there are better ways to communicate expectations. You can be direct and professional without being loud or condescending — especially in front of customers. It created an awkward atmosphere and didn’t reflect the level of leadership I would expect.
I hope management considers approaching situations like this with more respect and discretion moving forward.
Shawn Papi
Had an exceptional Chick-fil-A experience in Washington, DC. From the moment I walked in, the service was friendly, efficient, and genuinely customer-first.
What stood out:
Warm Hospitality: The team greeted me with a smile, explained the menu clearly, and made ordering effortless.
Speed and Accuracy: My order was accurate and ready faster than expected, without sacrificing quality.
Food Quality: Chicken was juicy, flavorful, and consistently well-prepared. The waffle fries were perfectly crispy, and the sauce options were on point.
Cleanliness: The dining area was spotless, well-maintained, and comfortable for a quick bite or a longer visit.
Consistency: This location consistently delivers the familiar Chick-fil-A excellence I’ve come to expect—great taste, great service, every time.
Ambience: Bright, welcoming, and family-friendly. It’s easy to see the team takes pride in creating a positive, efficient dining experience.
If you’re in the DC area and craving reliable, delicious fast-casual chicken, this Chick-fil-A location is a standout choice. I left satisfied and impressed with the level of care from the team. Highly recommended!
… moreWhat stood out:
Warm Hospitality: The team greeted me with a smile, explained the menu clearly, and made ordering effortless.
Speed and Accuracy: My order was accurate and ready faster than expected, without sacrificing quality.
Food Quality: Chicken was juicy, flavorful, and consistently well-prepared. The waffle fries were perfectly crispy, and the sauce options were on point.
Cleanliness: The dining area was spotless, well-maintained, and comfortable for a quick bite or a longer visit.
Consistency: This location consistently delivers the familiar Chick-fil-A excellence I’ve come to expect—great taste, great service, every time.
Ambience: Bright, welcoming, and family-friendly. It’s easy to see the team takes pride in creating a positive, efficient dining experience.
If you’re in the DC area and craving reliable, delicious fast-casual chicken, this Chick-fil-A location is a standout choice. I left satisfied and impressed with the level of care from the team. Highly recommended!
Amber Forson
This was hands down the worst Chick fil A experience I have ever had. I was verbally abused today in the drive thru by Dashawnna the manager and it was absolutely unacceptable.
Instead of acting like a professional manager Dashawnna was rude hostile and aggressive from the moment I pulled up. When I tried to address a simple issue she talked over me raised her voice and spoke to me in a disrespectful and condescending way. There was no attempt to listen no attempt to help and no attempt to resolve anything. She immediately chose to escalate the situation and treat me like I was a problem instead of a customer.
Being treated like this in the drive thru is completely humiliating and shocking. A manager should never speak to a customer the way Dashawnna spoke to me. Her behavior was unprofessional immature and totally unacceptable for someone in a leadership position.
Chick fil A is known for respect kindness and good customer service and Dashawnna represented NONE of that. Her attitude and behavior reflect extremely poorly on this location and the brand as a whole. If this is how management is allowed to treat customers then corporate needs to step in immediately. I left feeling disrespected angry and upset. No one deserves to be spoken to the way I was today. I will never return to this location and I strongly suggest others avoid it especially when Dashawnna is working. This was completely unacceptable and needs to be addressed
… moreInstead of acting like a professional manager Dashawnna was rude hostile and aggressive from the moment I pulled up. When I tried to address a simple issue she talked over me raised her voice and spoke to me in a disrespectful and condescending way. There was no attempt to listen no attempt to help and no attempt to resolve anything. She immediately chose to escalate the situation and treat me like I was a problem instead of a customer.
Being treated like this in the drive thru is completely humiliating and shocking. A manager should never speak to a customer the way Dashawnna spoke to me. Her behavior was unprofessional immature and totally unacceptable for someone in a leadership position.
Chick fil A is known for respect kindness and good customer service and Dashawnna represented NONE of that. Her attitude and behavior reflect extremely poorly on this location and the brand as a whole. If this is how management is allowed to treat customers then corporate needs to step in immediately. I left feeling disrespected angry and upset. No one deserves to be spoken to the way I was today. I will never return to this location and I strongly suggest others avoid it especially when Dashawnna is working. This was completely unacceptable and needs to be addressed
Eric Feazel
This Chick-fil-A, conveniently located right off US 50 and South Dakota Ave. NE, is always a great stop. They offer all the usual favorites—chicken sandwiches, nuggets, salads, and side items—along with their delicious shakes. The restaurant also has a wheelchair-accessible entrance, curbside pickup, drive thru, and dine-in options. A nice bonus is the small indoor kids’ playground, which makes it a perfect spot for families.
The staff is always friendly and helpful, and the restaurant’s hours are great—they’re open every day from 6 AM to 10 PM, except on Sundays. My only complaint is that the dining room can occasionally be a bit dirty, likely due to some customers not properly discarding their trash. Despite this, it’s still a pretty good Chick-fil-A and a convenient place to grab a meal.
… moreThe staff is always friendly and helpful, and the restaurant’s hours are great—they’re open every day from 6 AM to 10 PM, except on Sundays. My only complaint is that the dining room can occasionally be a bit dirty, likely due to some customers not properly discarding their trash. Despite this, it’s still a pretty good Chick-fil-A and a convenient place to grab a meal.
BXTR Werks
I live nearby and I want to like this Chick-fil-A because the food quality is consistently great. Unfortunately, the customer service is terrible. Orders are frequently incorrect, condiments are often missing, and it genuinely feels like no one checks the bag before handing it to the customer.
I’ve had to come back multiple times because items were wrong or missing, and now I’m forced to check everything before I even pull away from the drive-thru window. Even on a simple visit, basic things like enough napkins for multiple sandwiches or requested condiments (like jelly) aren’t included unless I ask again and again.
Today was especially frustrating because I placed a mobile order, waited in the drive-thru, confirmed at the speaker, and then got to the window only to be told they didn’t have my order. Instead of resolving it quickly, they wasted time questioning whether the order was even placed.
What makes it worse is the management. When I’ve brought issues up in the past, it feels like they’re just trying to brush you off rather than actually address the bigger problem. And by “fix the problem,” I don’t just mean correcting the order in the moment—I mean taking accountability and preventing it from happening again: offering something to make it right (like a coupon or free item when the mistake is repeated), improving training, and adjusting their process so orders are actually checked before they’re handed out.
Great food, but the accuracy and customer service need serious improvement.
… moreI’ve had to come back multiple times because items were wrong or missing, and now I’m forced to check everything before I even pull away from the drive-thru window. Even on a simple visit, basic things like enough napkins for multiple sandwiches or requested condiments (like jelly) aren’t included unless I ask again and again.
Today was especially frustrating because I placed a mobile order, waited in the drive-thru, confirmed at the speaker, and then got to the window only to be told they didn’t have my order. Instead of resolving it quickly, they wasted time questioning whether the order was even placed.
What makes it worse is the management. When I’ve brought issues up in the past, it feels like they’re just trying to brush you off rather than actually address the bigger problem. And by “fix the problem,” I don’t just mean correcting the order in the moment—I mean taking accountability and preventing it from happening again: offering something to make it right (like a coupon or free item when the mistake is repeated), improving training, and adjusting their process so orders are actually checked before they’re handed out.
Great food, but the accuracy and customer service need serious improvement.
Natasha Stippling
Most other ChickFilA’s constantly mess up your order but this one rarely does. My go to. Love this location.
… moreYesica Alcocer-Nava
Atmosphere and food was good, the only complain is that I’m waiting at the pick up area for my food and the cashier turns around and looks at me but doesn’t greet or ask me if I need anything. Mind you he doesn’t have a single customer waiting to get their order taken, it’s just me and 2 other persons waiting for their orders. So in conclusion the cashier and other staff continue talking among themselves and I’m still patiently waiting for my food. Plus I can see my order in the counter all ready, so I just wanted anyone to hand it to me. After like 4 minutes I decide to speak up and ask if someone is helping at the pick up area so then he finally walks over and helps me. I don’t like to complain but like come on, just hand me my order and I’ll leave. Overall I still plan to go back to this location.
… moreNicholas Dittmar
As usual Chic Fil A has the best tasting fast food, best customer service, and the cleanest restaurants in the business. I can always count on them to follow through with all of the above. The only problem that there was with this place was it took slightly longer to get our food but on the other hand it’s good to have a lesson in patience.
… moreKordell Hinds
I visited the Chick-fil-A drive-thru at Dakota Crossing in Washington, D.C., and ordered a Cobb Salad and a Chicken Tender Meal. When my order was initially incorrect (a grilled fillet instead of tenders in my salad), a team member brought out the corrected salad. At that time, I also mentioned that my three-piece tenders were unusually small and asked if they could be exchanged for properly sized ones.
The manager then came out and explained that the tenders come pre-packaged, and they do not have control over their size. I pointed out that the tenders in my salad were significantly larger than the ones in my meal, but he essentially told me there was nothing he could do.
This is my third time visiting this location after 7 PM, and I’ve noticed a decline in both service and food quality during the evening hours. Based on my experiences, I would not recommend coming here at night—service and quality are much better in the morning and around midday for lunch.
… moreThe manager then came out and explained that the tenders come pre-packaged, and they do not have control over their size. I pointed out that the tenders in my salad were significantly larger than the ones in my meal, but he essentially told me there was nothing he could do.
This is my third time visiting this location after 7 PM, and I’ve noticed a decline in both service and food quality during the evening hours. Based on my experiences, I would not recommend coming here at night—service and quality are much better in the morning and around midday for lunch.