
Family-owned local chain serving Mexican fare, beer & margaritas in a festive setting.
Address and Contact Information
Address: 270 NW Peacock Blvd, Port St. Lucie, FL 34986
Phone: (772) 208-8260
Website: https://puebloviejoslw.com/
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Pueblo Viejo
Pueblo Viejo St. Lucie West270 NW Peacock Blvd, Port St. Lucie, FL …
Pueblo Viejo St, Lucie West | Port Saint Lucie FL – Facebook
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Reviews
Edit: Best salsa I had all year.
We would actually rate 3.5 but not an option.
This was our third time dining at this restaurant, and once again, it did not disappoint! From the moment we walked in, we were greeted with warm hospitality, and our server, Lidia, went above and beyond to make our experience exceptional.
We ordered a variety of drinks, two margaritas, a chocolate martini, and a Brisa Colada, all crafted to perfection by Lidia herself. Every sip was delicious!
For food, we indulged in the Triple Dipper, enchiladas, pollo poblano, and flautas. Every dish was bursting with flavor and cooked to perfection. To top it all off, we had the fried ice cream for dessert, and it was absolutely divine!
Lidia truly made our night with her outstanding service and incredible drinks, but the entire staff is friendly and attentive. We always love coming back and will continue to ask for Lidia because she’s simply the best! Highly recommend this spot for amazing Mexican food and top-notch service.
When I asked, a tall woman who told me she was the manager treated me in a completely inappropriate manner. A simple response such as, “No, ma’am, we don’t make the soup with purified water, but we can offer you other options,” would have been more than enough. Instead, she reacted with irritation and unnecessary dramatics even though my question was entirely innocent.
She then gave me a scientific-style explanation about boiling killing microbes, but my concern was not about microbes. My concern is the chlorine and the chemicals added to the tap water in this city, which my doctor specifically told me I should not consume because of my medical condition.
According to the Environmental Protection Agency (EPA), boiling water does not remove chemicals such as chlorine, nor does it eliminate other contaminants added during municipal water treatment. Boiling only kills microorganisms it does not remove chemical additives. This is why many people with health conditions rely on purified or filtered water.
Her sarcastic and dismissive attitude made me feel uncomfortable and disrespected. This is not how any customer should be treated, especially when asking a simple health-related question.
Regardless of whatever personal issues, past experiences, or lack of proper training she might have, as a grown woman it is basic common sense to handle a customer’s concern with courtesy. Offering alternatives and showing care for a guest’s well-being is the foundation of customer service.
I had been a regular customer of this restaurant, but this experience completely changed the way I feel about returning. Pueblo Viejo should consider providing her with proper training on how to work in a restaurant, how to handle customer service, and how to create a positive dining experience. People go out to eat because they want something better than what they can get at home a pleasant atmosphere, kindness, and good service.
Unfortunately, none of that was provided during my visit, and it left a lasting negative impression.
I think of anyone other Mexican food places around, also salty, just ingredients thrown together in a plate, lousy sitting areas & music, just does not compare to what Pueblo Viejo has to offer. Good ol’ fashion restaurant, give them a try. Good people, food & service
Soon as we walked in the host gave us a warm happy greeting. Sat us down. Waiter came to introduce himself. Took our drink order. Warm chips and salsa came then took our food order. Yummy food tasty margarita sampler. Large portions great price range. Will definitely be back! The restaurant smelled great. Super clean. Over all 10/10