Christopher Bone
First of all I sent at the drive-up screen for 15 minutes with the red button pushed and never got an answer. Neither did anyone else in the rows next to me. So I pulled around to the drive-thru and had to explain the simplest order you could possibly have three times. I just wanted a double cheeseburger that was it just the double cheeseburger sandwich not the meal. I don’t understand how complicated that was. So after waiting for another 30 minutes at the drive-thru window to get my order. They hand me a single plain cheeseburger and then they got an attitude with me whenever I clearly told them that’s not what I ordered. So she wanted to cancel the order that I had already paid for and make me pay for another sandwich. I said no why don’t you just give me what I ordered I had to tell her three times I just wanted a double cheeseburger sandwich. Well she got an attitude and proceeded to get someone else to speak with me. I said just cancel my order I will go somewhere else. That was by far the most incompetent sales or restaurant team I have ever seen at a fast food restaurant. Zero stars if I could give them.
… moreAthena Gould
I always stop at Sonic every evening before I get off of work. Last year I excused the the drywall screw that was in my shake which I wouldn’t even begin to know how it even got there in the first place. Even ordered my same order, I got home and my large tater tot with cheese and onions had half crinkled french fries and burnt rock hard Tater tots. Not a big deal my husband goes up there and gets another order of them. She said that she would have them waiting so therefore once again they weren’t fresh nasty as can be and I’m very very upset that I have to leave a post like this. My husband drives around to the front window because the red-headed lady told him over the phone that they would be ready for whenever he got there so therefore not fresh. got them back home again and they were absolutely disgusting. Before even getting these back home she decided to tell my husband what she thought about him pulling up straight to the window and grabbing them without talking to the speaker at the menu. She was very very rude. I’m not one to make negative post about restaurant Industries because I work with one myself but it was very unethical and very disrespectful and for my food to supposedly be fresh it was made before he could even walk out the house. My belief is if you’re going to have people in your kitchen working teenagers or adults they need decency and respect they will not get my service again which is sad because that’s where I used to go to Every night. But after about 3 or 4 times of dealing with nasty food where my food order being wrong or drywall screws in my shake and crazily almost choked on it but I left it alone. WON’T BE GOING BACK ITS MORE OF A PARTY IN THERE KITCHEN THAN ANYTHING. The fact that when my husband did call she cut him off more than four times while he was trying to finish his sentence. I would never have anybody working in an industry like that with me. Training needs to happen a little bit of respect and decency to. And yes my husband went straight for the window because she said that she would have it ready for whenever he got there so once again not fresh so he tried to get it as fast as possible because they made it while we were talking to him on the phone while we were at our house 10 minutes away. Out of decency we brought the rock hard tater tots and french fry combination that was put together for me back to the restaurant so they could see out of due respect because that’s what people should do. She said she didn’t want to look at it she didn’t care and to hold on to it or throw it away. I speak very highly on places that I go to when they have courtesy. Every place has mistakes and everybody makes mistakes we are all human but that was freaking absurd
… moreLOVE
“I really like the fact that you can order anything on the menu at Sonic in the morning and not just breakfast. Some fast food chains, you have to wait till 10am or 11am just to order lunch!” This is great!! Thank you Sonic!! Thank you for your great customer service, friendly employees, and the food and fries are always fresh and great!
… moreErnie Tidball
Food was fresh and nice and hot. The service was quick and the employees were very attentive and diligent at getting my order out quickly.
… moreLisa Patton
Food was fresh. When ordering had to repeat each thing like 3 times. I don’t know if it was a new person or bad speaker box, the the order was correct when it came out.
… moreThomas Boyette
As A Doordasher, I was confused on where to pick up the order because the instructions at the restaurant conflicted with those in the app. When I asked the on duty manager (evening 10/18) what they would prefer, she said “figure it out, either call Doordash, or call our general manager. Their numbers on the door. I don’t care.” She was EXTREMELY rude.
… moreVernon Robinson Jr
Stopped at this location while traveling. Very fast service and food was prepared quickly. Lots of cars parked so this was a great location for food… An obvious hot spot.
I am not knocking this location but Sonic in general. I purchased a chicken sandwich and I literally received this tiny chicken slider and was highly disappointed. Guess it’s my fault since I ordered it but a piece of bread, 4 inch overcooked chicken breast, and two pickles isn’t a sandwich worth what I paid… Also not what I saw on the menu.
… moreCRYSTAL SALLEE
Sweet young man. I believe his name was Austin here at the St. Roberts Sonic. The Super Sonic Breakfast Burrito was very fresh and tasty.
… moreFaron Mack
This is a quick review for this location sonic. I needed some marinara sauce for my mozzarella sticks and Kenzie was so helpful!
… moreLillian Jackson
Usually, when I go here, it’s a lot better than What happened tonight. But I had ordered two cherry limeade with extra cherries, which meant that I paid extra for the extra cherries, and there were no cherries in our drinks whatsoever. Also, the guy that brought it out seemed Annoyed that he even had to bother. didn’t say a word Gave me my drinks and just walked off. I even tipped this guy. I’m sorry I know this probably sounds bad, but if I’m gonna be giving my money to you guys and tipping your employees, I would expect a little bit more than what I got.
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