Traveling Lady Railfan
Never been to a Cook-Out before
Pros: LOVED that they have a hand-washing station right there next to the cash register/wait for your order area. Why don’t more places do this?? This was the #1 impression I have of a cook-out. To me, this means something!!
At least 40 different milkshake flavors, more if you start making combinations. Our server was patient with us and said we could have anything we wanted.
Cons: Ordering process was really confusing. 4 boards of menu, kinda small print, and no idea how to read it properly without assistance.
They forgot to include our fries and our milkshake so we had to go back and get both.
Menu prices are current as of March 2023
… moreKev keepingitreal
We went to try out some Cook Out food. I don’t know what is wrong with their burgers??? The burger taste is weird… it doesn’t taste like a real burger, it tastes mushy.. like a mushy soggy Burger… but the fries was good and milk shakes are delicious and on point… go for the milk shakes and not the burger… Staff was very friendly. This location was clean.
… moreMelissa Gregg
This restaurant is terrible. We always order from here due to them being the only restaurant open at night.. It never fails, they can never get the orders right.. Last night we went through the drive thru and had another large order. They gave out several drinks but did not put them in drink trays. Fries and onion rings were the side choices but hush puppies were given. Ordered a chicken strip sandwich with bacon they didn’t but the lettuce, tomato and honey mustard on the sandwich.. It’s a repetitive thing with this restaurant.. One of the worst places in Florence..
… moreCindy Weith
My second review even though I have eaten there about a thousand times. We don’t have Cook out around the area I moved from. I have always gotten the strawberry shake, but finally tried another flavor and it’s delicious. Banana pudding. OMG. Then one day I had them do the first half strawberry and the second half banana pudding and it almost tastes like a banana split. It was delicious. And I have a love affair with the hamburgers. I ordered a plain cheeseburger with nothing but cheese, and it’s the best fast food hamburger I have ever had.
… moreRhonda Illar
Horrible food
Both orders.
Ate at the one in Conway and it was all 5 stars. No complaints.
My burger was black burnt on one side
3 tiny VERY salty nasty chicken nuggets. The onion rings were good. No corn dogs.
My Husbands..His burger was left on grill to long almost burnt…dry. cheese tots were so so. Tried you about 18 months ago. Food was not so good. We won’t be back!! Wasted driving 30 mins to Florence.
… moreAxel Wittig
Food was terrible customer service was slow and unfriendly and the inside of the store was disgusting ,they hadn’t cleaned the lobby in probably a week. None of the tables are clean, food on the floor, straw wrappers everywhere ,dirty paper towels are left on the tables. Tables hadn’t been wiped in Forever
… moreA W
I went to cookout because my grandbaby wanted a burger and nuggets. Cookout was the closest place I knew I could order this. My experience was so-so, it could have been much better. I ordered a junior plate and a regular plate. The fries were soggy and salty, not crispy at all. The burgers were not the most flavorful. The ketchup and mustard were plopped onto the burgers, causing it to slide apart and ketchup to land on my grandbaby’s clothing. The nuggets were just ok. I forgot to ask for sauce, and none was offered. Would I return? Probably not.
… moreEmily Barratt
Customer service is terrible and they never fail to forget something in my orders. I come here often because it’s the closest place to me that’s open to eat at night and there hasn’t been a single time where they have gotten my order right.
… moreAustin
We came at 2:20 they close at 3 and all they said was “we closed” at the drive through and when we tried to talk to her she wouldn’t answer. Terrible service
… moreDavid Garrity
Absolute horrible staff. Couldn’t get an order right at the speaker to save thier lives. Then, despite a $25+ I was only allowed 3 cups of sauce! I asked for more then they said it would be an uncharge. I said I’m fine with paying for it. Then they decided not to sell me anymore (even coming from the manager!) Worst cookout location I’ve been to out of dozens.
… more