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Chipotle Swift Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
Address and Contact Information
Address: 13300 Rittenhouse Dr, Midlothian, VA 23112
Phone: (804) 744-5242
Menu Photos
Order and Reservations
Order: Order online
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Last Updates
Reviews
Jessica S
I had not been to this location in years and it’s nice to see they are consistent in being awful! I drove 15 mins to return this online order – chicken bowl with rotten guac (the chicken you see is all that was given also) $16 is wild. The “team” argued that it’s fresh, refused a remake or to give a refund.
… moreTina Berman
I just had an online order and when I got home my sofritas bowl was missing half the ingredients. I went back and they gave me a new bowl which was still missing the guacamole. When the very young manager took the bowl back I saw the young lady laughing and she proceeded to use her gloved hand to smash guacamole into the bowl. I am beyond furious because I paid 15.00 for food and service that was very incomplete and unsatisfactory. I will no longer use this location due to their terrible service and the manner in which they handled my request for my order to be corrected.
… moreMatthew Ha
Update 3: I would say this place is fine 90% of the time. 1 out of 10 times though there is always some kind of issue. Portion size seems too small or missing ordered ingredient. I order double chicken every time and occasionally it’s like I get a bunch of garbage pieces of chicken. On the rare occasion, an ingredient I order is missed i.e. salsa. If a customer has anxiety about what they are going to get, your rating should be severely impacted. Unreliable food outcomes is worse than bad service because at least at local fast food joints where the service might be terrible at least you aren’t missing any ingredients.
Update 2: I placed an order tonight with extra chicken and less sour cream. I wish I was kidding but half the content was filled with sour cream and there was NO chicken in the burrito. If an order is made this badly, there is either deceit or severe carelessness involved. This is not typically the case with this location but wow, unbelievably bad performance tonight.
Update: I think this place is great. The beauty of this location is the lack of interfacing with other pedestrian heavy areas, meaning people need to drive to get here and that makes it lack the crush of peak time foot traffic that your other Chipotles have. I’ve also had great and extremely fast service before. I ordered a DoorDash with 15 orders and checked 30 minutes beforehand to see if they received it. They did not but then it abruptly went through and they made the order in 15 minutes while also dealing with early lunch traffic. Everything was made correctly and packaged well.
Many years ago I loved this location and I think it’s still overall great. It’s nestled remotely in the strip mall in its own area with plenty of parking and because it’s in the suburbs it’s not that busy compared to many other Chipotles. The food used to be consistently great to me, especially with large portion sizes. Also rarely had a wait time. I think over the past couple years, especially with COVID, maybe portion sizes have varied a bit more than I like. Sometimes I still do get huge burritos but sometimes it’s not so impressive.
… moreUpdate 2: I placed an order tonight with extra chicken and less sour cream. I wish I was kidding but half the content was filled with sour cream and there was NO chicken in the burrito. If an order is made this badly, there is either deceit or severe carelessness involved. This is not typically the case with this location but wow, unbelievably bad performance tonight.
Update: I think this place is great. The beauty of this location is the lack of interfacing with other pedestrian heavy areas, meaning people need to drive to get here and that makes it lack the crush of peak time foot traffic that your other Chipotles have. I’ve also had great and extremely fast service before. I ordered a DoorDash with 15 orders and checked 30 minutes beforehand to see if they received it. They did not but then it abruptly went through and they made the order in 15 minutes while also dealing with early lunch traffic. Everything was made correctly and packaged well.
Many years ago I loved this location and I think it’s still overall great. It’s nestled remotely in the strip mall in its own area with plenty of parking and because it’s in the suburbs it’s not that busy compared to many other Chipotles. The food used to be consistently great to me, especially with large portion sizes. Also rarely had a wait time. I think over the past couple years, especially with COVID, maybe portion sizes have varied a bit more than I like. Sometimes I still do get huge burritos but sometimes it’s not so impressive.
zienna torres
This is fairly one of the worst chipotles here in Richmond! when all of a sudden this young lady with braces apparently she is a trainer gave me an awful attitude for asking about my missing chips! What kind of people is chipotle hiring she needs to be fired!! I will be contacting corporate about these night shifts employees!!
… moreNeil Kester
Every time I come here I am disappointed. The staff are unhelpful, the facility is often dirty, and the food is sub-par. I’ve order in person and for pickup via the chipotle app. Every time I order via the app, the location doesn’t update the status. Tonight’s was bone cold and was clearly made with food that hadn’t been kept warm.
Go to another Chipotle if at all possible!
… moreGo to another Chipotle if at all possible!
Caleb Flemming
there was an outside leaf in my food… and the rice wasn’t fully cooked
… moreChris Jones
This was the most disappointing experience we’ve ever had with chipotle. We ordered online today Wednesday, April 7, 2021. Attached is my online order, and pictures of the actual food we received. I would like to draw attention first to the fact that I spent $1.50 on chips, and then the images of how few chips were actually in the bag. Next, the fact that I ordered extra cheese on one of the bowls, and neither bowl had much of any cheese. Also, only the green salsa was ordered but the spicy red salsa was received, making the burrito almost too spicy to my taste. Finally, the bowls were about 90% rice with barely enough pieces of steak in each one to count on one hand. Of course we didn’t discover any of this until we were already home after a long day. There is no way these orders would have come out like this if we’d been allowed in to order in person. We feel the employees are taking advantage of the fact that there are no consequences to poorly made food. So long as we have no option but to order online, we will not be eating at chipotle again.
… moreEmilia Gutierrez
OMG! so annoyed! I literally order lettuce only got like five pieces and then I even paid extra to get chicken and only got 5 pieces of chicken. This is ridiculous. It’s mostly just rice and black beans. I tried calling no answer, which fun fact I use to work here and they let the phone ring. They don’t try to answer it at all even on slow days! This is a waste of money !
… moreChuck S
Edit- 8 months later and the drink machine still has no ice. The place is dirty and employees are still rude. Whoever owns this location and manages this location truly does not care. It just keeps getting worse and worse. Deducted one of the two stars.
If you like rude employees, dirty tables, stale chips, being rushed through the line to place your order even when they aren’t busy and no ice for your drinks, this Chipotle is for you! It isn’t a one-off experience either. It’s the new norm for this location.
… moreIf you like rude employees, dirty tables, stale chips, being rushed through the line to place your order even when they aren’t busy and no ice for your drinks, this Chipotle is for you! It isn’t a one-off experience either. It’s the new norm for this location.
Dan Pat
I’ve been going to this Chipotle for years, and 99% of the time it is very good. However, this time I found plastic in my food. Wont be returning to this location… ever.
EDIT:
The owner got back to me (reply is below), and sent me the link to discuss this issue with customer care. Mistakes happen, but doing the right thing goes a long way. Thank you for taking care of me and doing the right thing!
… moreEDIT:
The owner got back to me (reply is below), and sent me the link to discuss this issue with customer care. Mistakes happen, but doing the right thing goes a long way. Thank you for taking care of me and doing the right thing!