Mars
It all started with the hosts as my 13 yr old son and I arrived at Applebee’s, we were excited to enjoy the Olympics together, ideally seated at a high top by the bar where we could get a good view of every event of the Olympics. Unfortunately, our plans took a disappointing turn when we were told that those seats were reserved for a large party, despite the presence of other guests at nearby high tops with just two people. It felt unjust to be denied a choice that was clearly available to others. Instead, we were ushered to a booth directly in front of a glaring light that obscured our view of the TV. This not only diminished our experience but also left us feeling overlooked and unappreciated as patrons.
Our evening continued to decline when we ordered the 2 for $25 deal, hoping for a comforting meal. However, the boneless wings we received were cold, and to our surprise, no appetizer plates were provided, which further complicated our dining experience. Given my recent challenges, including a bad car accident that left my mouth injured and prevented me from eating properly for a week, I had looked forward to this outing as a small respite. Coming here, believing it would be a better experience, only to face such poor service was disheartening. I hope management can recognize these issues and improve, as no one should feel disrespected while simply trying to enjoy a meal and an American tradition, “The Olympics.” I paid the bill, We just took our meals home and relaxed their to fix our issues. Instead of
Wasting more time worrying to speak with a “manager.” The “vibe” was not Applebee’s, “at the moment!” I would’ve loved to have left more money for the server as a tip but, it just wasn’t earned as a team overall. Nor did it seem like the server was as enthused/worried about my tip to have my son or I as her guest. We thanked her, tipped and left.
(Included below are pictures showing proof of multiple patrons of 2 at table tops, a bad table for the view of the Olympics and a picture of the accident i luckily survived.) (I do deligence with my son when it comes to the fast food industry and tipping, and this was a very good experience to show him when you shouldn’t tip a high percentage.) (We trusted you for this wonderful service but gave us nothing but disappointment.)
… moreLynn Zee
We actually ordered delivery last minute, and we were surprised by the level of care that went into the food. I’ve been casually grabbing food to go from Applebees for a long time (esp in my 20s) and this was by far the best tasting meal I’ve ever had from Applebees. You can tell the kitchen is putting effort into presentation and prep – the food was done perfectly, and all the sides and utensils etc. were in the bag. Really nice to see that extra customer care.
… moreC M
I ordered a to go meal. When I got home I was disappointed because my order was incorrect. I called to let the restaurant know my frustration. One of the managers – Tony made it difficult for me to stay frustrated. He was so kind. He listened intently to my frustration and came up with a resolve quickly. I am so appreciative of his customer service that despite the mix up I have to give them 5 stars for service.
… moreCali Luv
Had dinner with my grand daughter and daughter. Our waiter was Vincent. I totally didn’t like the service nor the food. I’m not the type to ask for a discount or take the food off the bill, I just eat my food and then either decide if I will go back or not. First off Vincent was nice, however seemed like he had other tables that were more important or spent his time in the kitchen. He would stop past the table drop whatever off and speed away. My food was dry which wasn’t the biggest deal. The problem was not feeling like we were valued. Long story short the bill was $71 and some change. I paid cash I gave him $82 (50, 20, 10, 2-1’s) he came back by the table gave me 50 cent said thank you faster than buster rhymes rapping on “look at me now” and speed away. My daughter said that the service was horrible and that I should say something to the manager. I declined and just said I won’t be back. Needless to say I had a lot more things that made me unhappy with the service I just wanted to touch on these things that bothered me the most. They were out of broccoli so I opted for just double mashed. (Luke warm, the cheese wasn’t even melted)The salmon was over cooked and I had to ask for melted butter to bring some life to it… just a horrible experience for $82
… moreRegina Thomas
Applebees in Middletown, De has excellent customer service. Our server Kaylin (excuse the incorrect spelling of server name, if it’s misspelled). The atmosphere was friendly and it felt like home. My party of four had a nice time. We will be visiting Applebee’s in Middletown, De. Again. My party of four stated the food was on point and delicious. I will recommend this restaurant to my friends, family, and colleagues.
… moreRobert Caravano
We had a small problem when picking up an order. Normally everything is great at your restaurant. When I asked to speak to a manager, I was given to Abby. Her customer service skills are exceptional. She was able to satisfy my concerns immediately and did so in a very pleasant manner. So I just wanted to let you know and the public know that your restaurant is great, but Abby is the best.
… moreMy honest review
Oh my goodness let me tell you. My husband and I had a wonderful experience here. We had decided to go to Delaware for the weekend and I was very excited to order my favorite meal (Ribs, Mashed potatoes and broccoli) from one of my favorite restaurant. When our food was delivered a few items was missing from our meal. We called and ended up speaking to the general Manager who
was working the night shift He told us to call that evening and he would make it right. We did as he ask us to he kept his word. and let me tell you he was very professional the food was delicious. Infact this is now my favorite Applebee’s too bad they don’t deliver to Maryland.
… moreCheri Thomas
Excellent Service at the Middletown,DE location. Friendly staff. They care about our Military. My husband and I are both Veterans. On Veteran’s Day 2025, they provided a free meal to all Military plus a discount coupon for another meal until May. They even had on T-shirts that day in our honor. Just want them to know we appreciated it.
… moreKWESI HARRIS
This location by far has to be top 3 worst locations in the country when It comes to online order accuracy. Every time I order they constantly miss something! I ordered a blackened shrimp ceaser salad and they forgot the ceaser dressing!!(duh) last time I ordered chicken fingers and French fries and I literally called to remind them to not forget the honey mustard and needless to say they STILL forgot it! I was comped a meal as a result but it’s the principle! The level of incompetence is unlike anything I have ever witnessed. Save your time and money and take your business elsewhere.
… moreAmi
Everything was good, except for one thing. We sat at a table with the hostess desk behind us on Saturday night. The host, a young man, sat on his phone the entire time and was perched up on the part of the lower wall, right behind us. He was so close to us, I felt like he could eavesdrop (he wasnt, of course, he was too busy on his phone). I dont care about him being on the phone, bc he greeted everyone promptly and helped bus tables. It was how close he was to us. I suggest standing in the middle of the host desk when customers are seated at the table, not slouched on the side, so close to our table!
Thank you,
Ami
Middletown, de
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