
Specializing in warm donuts stuffed with delicious gourmet ice cream and topped with mixed toppings of your choice! You can also choose to go for a scrumptious, crispy Belgian waffle, smeared with your favorite spread (Nutella, Caramel, Chocolate Syrup) packed with ice cream and toppings as well! Dessert Lab is the place to be! Along with the unique dessert options, there will be a TV to showcase massive sport games, a mural that highlights the beautiful Dallas skyline, and games to sit down and play with your friends!
Address and Contact Information
Address: 329 E Polk St Suite 100, Richardson, TX 75081
Phone: (469) 590-3909
Website: http://dessertlabdallas.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Dessert Lab
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Reviews
A lot of other spots were closing early and this place seemed like it had a wide selection of desserts, so we decided to give it a try.
From the outside, it looks cute.
The logo is nice, the setup is aesthetically pleasing, and there’s plenty of space inside. However, once you’re there for a bit, things start to feel off. The energy wasn’t great. The guy at the front was nice enough but not very personable, which added to the overall awkward vibe.
The food itself was disappointing. The churros were not freshly made AT ALL they reminded me of fast-food churros, like something you’d get at Jack in the Box. They tasted reheated, were hard instead of soft, and weren’t even warm.
Cleanliness was a major issue. The place didn’t feel very clean overall, and the bathroom was honestly disgusting. There were paper towels in the toilet, and the toilet rim was visibly brown and dirty. I didn’t even want to use it, but I had to. It grossed me out so bad that i immediately went to shower when I got home. Maybe I’m just extra??
To make matters even weirder … about five minutes after we left the establishment, there was fraudulent activity that happened on the card that was used to pay. Someone attempted & successfully was able to take out a loan, which led to a whole other ordeal. I can’t say for sure whether it had anything to do with the transaction there or not, but the timing was concerning??
Overall, the experience just wasn’t for me.
Between the off energy, cleanliness issues, disappointing food, and everything that followed after, I won’t be returning. Ever.
It can also get quite loud inside, to the point where it’s hard to hear when your name is called. If you’re dining in, just be aware and keep an eye out when your order is ready — you might not hear them call it out.
The one thing that did concern us was noticing some of the kitchen staff preparing food without wearing gloves. While that might not be a dealbreaker for everyone, it did raise some questions about hygiene standards.
Overall, it’s a decent spot with good food, but a few things could definitely be improved to make the experience more consistent and comfortable.