Erin McCafferty
A couple of ladies on the hunt for something quick and easy to eat for a much needed meal. Decided to do an online order via drive thru. Got there within seconds of ordering and I KID YOU NOT the biggie bag came out within a minute and EVERYTHING was hot and fresh, down to the fries! WoW! Faith in burger humanity restored! Love Wendy’s but often disappointed with the ones we usually visit back home in GA. Anyway, we were so impressed and so hungry that we picked up another online order in store. Guy at the front was really nice and again, HOT AND FRESH FOOD! Only mix up was one burger got swapped for a chicken sandwich. BUT YALL AINT GONNA GET A COMPLAINT FROM ME ON THAT! Keep that grill on, baby!
… moreTennessee Vue
Wife and I hit Wendy’s for a midnight run—grabbed some chicken nuggets and a salad. Honestly, the salad was better than I expected: fresh greens, decent toppings, and didn’t taste like it’d been sitting all day. The chicken bits were nothing special—hot, but same old processed flavor as every other fast food joint. Service was fine, drive-thru was quick, but you can tell the staff is just phoning it in at that hour. Nothing bad, nothing memorable, just exactly what you expect from late-night fast food. Not disappointed, but nothing here would pull me back in unless it’s the only thing open.
… moreNicole Knowles
Everything was really good. I’m not the biggest fan of their fries but on this visit they were amazing and fresh. The manager working was really friendly and had the biggest smile
… moreDaisy St Patience
Service was awful. Walked in at 4:40 on a Tuesday afternoon. No one was in line, 1 person was seated in the lobby. It took 5 minutes to even be acknowledged. Amya finally came to the counter and stared blankly at us does about a minute before asking what we wanted. No greeting, no how are you today, just what do you want. My husband ordered, our daughter ordered, a number 5 with no sauce. Amya says no cheese? She says yes cheese, no sauce, Amya sighs and acts annoyed. I ordered a number 6 plain, just the chicken and bread, and was about to say with a baked potato when Amya cut me off and says is that all? At that point I was done and just said yes. Very disappointing, I love Wendy’s baked potatoes. So my husband waits by the counter for our food and 2 more customers walk in while the manager stood at the counter with a clipboard but didn’t acknowledge them.
The restaurant was a mess. Tables sticky, trash on the floor, a stack of trays on the trash can. The carpet was gross, it felt like someone had spilled a soda awhile ago and it was never cleaned. My shoes stuck.
Where we live we don’t have a Wendy’s and it’s a treat to have your food but this was not a treat at all. Next time I plan a fast food dinner, which is a luxury for us, I will spend 12 at McDonald’s around the corner instead of 25 at this Wendy’s! I’d generally give this type of an experience a 1 star but because the food was good I gave it 2 this time.
… moreTom Lundborg
The fastest drive through Wendy’s! I’ve been to many Wendy’s and no one is as fast as them. Day in Day Out
… moreCheryl Newcomb
While we were at the Brentwood Wendy’s location, my friend got a call from her granddaughter while we was eating. We left to go to Hotel next-door and my friend forgot her purse after she took a shower and was getting ready for bed. She was looking for a purse could not find. I ran back over next-door to the Wendy’s and the general manager had found her purse and put it in the office. We are so grateful for them for keeping it safe for us. We were on our way back from Michigan to Florida. We just want to say how grateful we are.
… moreCasandra Whitehead
I am usually a quiet, reserved, laid back individual. But I don’t play when it comes to being served rotten food and paying for you to possibly get me sick! Well, picture this ladies and gentlemen and CEO of Wendy’s. This morning around 11:00 a.m., went to Wendy’s in Brentwood on Franklin Pike to purchase two Apple Pecan Salads, one for “me” and one for my “boss”.
When I got back to the office and we opened our salads, it contained BROWN ROTTING SPOTS ON THE APPLES and CHICKEN THAT DID NOT LOOK LIKE CHICKEN AND HAD NO TASTE…mushy consistency and also tasteless. I’m sorry, but you don’t serve human beings food like that, risking customers’ health by using a slogan “Quality is our recipe”. Whatchu mean quality is your recipe?? I took it back and asked for a manager very nicely, and the worker did not produce a manager for me to speak with. Instead, he said, “sorry” and uttered something in Spanish to the crew then asked me what I would like to replace them with. What I asked for to replace what they served is not what’s important. What is important is serving SAFE, FRESH QUALITY FOOD so that we are getting our monies worth and not risking a trip to the emergency room and time off work from food poisoning. Wendy’s train your workers and send undercover customers or change your slogan to Eat at your own Risk! There is something very wrong in that restaurant serving rotten food, and it needs to be addressed ASAP. I came there for a nutritious lunch-time salad and had to take a trip back to there to address the bad food I was served. Ridiculous!! Fix this problem and serve quality food not garbage or just close this location down! We really don’t play that over here in Brentwood… you should know better.
… moreSara Yana
Bathrooms are really clean New dining room is so clean and customer service is really nice. They do their very best and they work together. Absolutely very polite
… moreX F
The service and food were very good. The only problem that I faced a few weeks ago there is that a homeless guy almost tried to take my drink. I called and whoever was in charge of the cameras was somewhat professional and checked that he did not do anything when I had my back turned.
… moreCody Cummings
I’ve stopped at this location a few times, and I’ve never had an abnormally long wait time for food. The service was good and the food tastes the way it should. Definitely double check that you get the right sauces for your nuggets before you leave the drive thru. I was a little disappointed when I was expecting buffalo sauce and got ghost pepper ranch.
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