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✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Address and Contact Information
Address: 1652 Central Ave, Colonie, NY 12205
Phone: (518) 389-6110
Website: https://operationbrainfreeze.com/?y_source=1_ODk5NTM0OS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Chase C
Terrible service. Ordered hot fudge sundae with nuts. Specially asked for nuts. Waited a ridiculous amount of time for my order and didn’t get my nuts. When I asked for my nuts the girl spun around in a circle radioing people like I asked her for the most complex task in the world. Then she wanted to charge me $1.25 for the nuts I already ordered. Girls name was Marissa. Extremely rude and no customer service skills. Should not work with the public.
… moreKristina Wilson
Went through the drive thru. Ordered one original single cheeseburger received one extremely hot plain burger patty. Ordered two Cokes received two diet Cokes. The other food we ordered, cheese curds and crispy onion burger came out correctly but dry, as if sitting under a heat lamp for far too long. Overall disappointing experience. Would not return. The only positive was the lady who took our order was very friendly.
… moreIsmail alzabi
It took us more than 10 minutes to order with us being alone in the line this Branch needs a lot of help and organizing.
If you are going to order don’t do dine in you will not be serviced soon, Do only drive thru or online order 30 minutes in advance.
… moreIf you are going to order don’t do dine in you will not be serviced soon, Do only drive thru or online order 30 minutes in advance.
Yadi Real
I ordered online to take out. I went to store pick up it was so quick to put all my orders together girl was like it’s door dash whatever order is easy which i wasn’t door dash. So she put everything quickly together which she forgot to add my 2 cheeseburger to the order. I drove 20 min back home opened bag and saw my order misplaced in a rush. I tried to call them back about missing order no body answered the phone.Chicken tinders were so dry and half of them overcooked and over sauced. I wouldn’t recommend this place and I won’t come back here for any food.
… moreTevin Tolle
There was hardly any french fries and the bread was not toasted, it was only buttered. When I brought it to their attention they did nothing to solve the issue. Found a red piece of possibly thread or something in the french fries.
… moreMailey C
If I could give this trash establishment 0 stars I would . horrible management. The young staff have been way nicer than any of the mangers i’ve seen/interacted with they seem to be doing the best with what they’re handling . However The skinny tall one with the neck tats is very disrespectful and condescending. Not to mention we can hear staff in the back complaining about service. Just RUDE and distasteful experience overall . 0/10
… moreAysha Rani
Taste of ice cream is great but they took so long to make the order there was no organization. They were struggling trying to handle drive thru, uber eats and inside orders at once with barely any staff at the time. I saw people that came in waiting on the line for 10 mins or so walk out because it was taking too long.
… moreSelena Truax
All the way around HORRIBLE !!!! Wasted my whole lunch HOUR waiting for my food, While waiting I heard the employee’s complaining about the customers in the lobby looking at them. Watching all the drive thru order’s go out while I was waiting for a SALAD and a SANDWICH. My sons food was cold and his ice cream went in the trash because it was melted!! The front counter women had gloves on but kept touching her hair and face while bagging people’s food, floors are nasty filled with a layer of STICK. Absolute waste of my money!! When I finally received my food, my dressing was incorrect so I asked for the correct dressing and the women upfront was rude and told me the dressing I got was what I asked for when my receipt clearly shows I ordered RANCH not HONEY MUSTARD. After over 30 minutes I simply walked out leaving the dressing behind and telling the next set of customers to not waste their time or money. I put a call into cooperate but I’m sure nothing will be done. SO PEOPLE DO NOT WASTE YOUR TIME OR MONEY AT 1652 Central Ave, Colonie NY DAIRY QUEEN.
… moreN M
0 stars if possible. Had the door shut and locked in my face after parking/approaching on Fri evening 9/19 10:30/40 PM No they weren’t closed. It was a reaction to us parking. We had left a football game. The entire team/families were coming to meet us. Probably missed out on a few thousand in business. We all redirected our business elsewhere. After reading the other reviews. It looks as if this is common place. GO ANYWHERE ELSE!
… moreRoberta
Honestly the guy with neck tattoos working the drive thru was just super rude, I asked for another minute bc I wasn’t sure what I wanted and he said “just so you know we close in 30 minutes” and clearly it’s not going to take me half an hour to decide. Sure maybe it was a bit late to go but I’ve only worked in restaurants so I know it’s just part of the job. Then my boyfriend ordered a blizzard and the employee was very condescending. My boyfriend said what he wanted and the employee repeated it back in a very rude tone and me and my boyfriend thought he said “saucer” instead of “soft serve” causing some confusion. When we said we weren’t sure what a butterfinger saucer is, the employee then said “saucer, it’s what ice cream is ” which was just a rude and an unprofessional way to handle that. Overall he was just strangely angry and rude for really no reason.
… more