3.7 – 1,122 reviews • Mexican restaurant
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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in San Fernando,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
Hours
| Saturday | 9:30 AM–11 PM |
| Sunday | 9:30 AM–11 PM |
| Monday | 9:30 AM–11 PM |
| Tuesday | 9:30 AM–11 PM |
| Wednesday | 9:30 AM–11 PM |
| Thursday | 9:30 AM–11 PM |
| Friday | 9:30 AM–11 PM |
Menu Photos
elpolloloco.com
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Reviews
Jr Gmz
Order a family meal..receive more legs than tighs…took forever ..no salsa..no plates..order a 2 salad plates and it was 90% lettuce..order to go did not check until I got home..too late and too lacy to going back..
… moreDenise Aldana
20 mins for food to be called was on side for 10 mins. Cashier comes around counter to help person with ebt at kiosks touching screen and her card from her chest went back to food no gloves no washed hands. MANAGER not coming to her when I asked for a refund. This place is trash. Needs management and classes.
… moreMarizol Garcia
Temp of restaurant was too cold. Ordered dine-in but was packaged to-go but fine because we decided to eat outside since it was freezing in the restaurant. Ordered a chicken leg a la carte for my 10 year old daughter and they put her chicken leg in my meal plate without telling me. We were already sitting down outside and realized her chicken leg wasn’t in the bag. I had to pack up my order to go ask about the chicken leg since I don’t leave my daughter by herself. Girl at the counter said we packed it in your meal. I ordered it l a carte and not a 3 piece for a reason. I didn’t say anything about that to her. Went back outside open my plate and took the chicken leg from plate and gave to my daughter. We are ready to eat; no fork provided. Had to tell my daughter to ask for one which I don’t like sending her places without me but all of our food was already out in the table. We start eating and realize they didn’t give us napkins either. I decided to do without because I didn’t want to leave my daughter alone and didn’t want to send her in AGAIN for something else. It was such an inconvenience to have to go into the store to ask for items that should have been provided in the first place and communicated to me, especially because I was alone with my daughter and we were eating outside. There was no attention to detail. Also the tables table outside were dirty, mind you I know they are outside table but they also need to included in the cleaning rotation.
… mores m
Samantha + team were awesome! Great takeout experience, and the salad was delicious. Good energy, will be back 🙂
… moreYXYXYXY
Horrible Leftovers, Chicken was burnt and small , Rice was hard like plastic and the corn was also hard and plastic like
Every single visit to this location was a total disappointment. Tried calling but no answer almost if they know that people are calling to complain.y reviews on Google are super popular and I truly hope that the management gets their act together. $40 for a 8 piece family meal and they forgot the Churos . Management response is “Copy and Paste” every single complaint has the same lame apology that offers no help at at all. Never again I’m going to give my business here.
… moreAlex
ZERO STARS!The manager at night with the glasses and tattoos is extremely RUDE!!If you don’t like to work with the public find another job!I saw her scream at two customers because he wanted more green salsa.With the other customer she was yelling at him because he wanted a refund,which I completely understand the customer because they where taking FOREVER.There were no cars in the drive thru either.I asked if she can put the chicken separately because my friend doesn’t like chicken,she always says NO and gives me a harsh attitude.Every time I order burritos they always have dry chicken and bones.The tables are always dirty.I tried contacting pollo loco thru their app and I never received a response.The trash is ALWAYS overflowing and the soda machine is always wet, somebody could easily slip.I almost did,I was walking not running.My quesadilla was absolutely awful it was soggy and bland tasteless and they forgot to give me chips on the side.The pollo loco employees always give me dirty looks when I ask for serano chilies.They also don’t fill the sides up all the way.You need to speak to that so called manager at night because she has a huge attitude problem!
… moreCarmen Davila
The place is too dirty. I saw a big cockroach in the floor of the restaurant
… moreKelly Carroll
Today (7/31/2025) I went through the drive-through for lunch. The woman who took my order and gave me my food was SO nice I had to give a write up. Everyone documents their complaints (rightfully so) but someone who is so nice and friendly deserves a shout out as well. It’s easy to forget how just a really nice person can make your day a little better. Thank you so much!
… moreNelly Serrano
If you’re looking for vegetarian options, then order the double chicken tostada bowl. We ordered two of them and they looked like this. We recently moved into the area and this was out first time ordering from this location. We ordered a burrito as well and it wasn’t good at all but when you haven’t eaten all day you don’t want to go back for a refund.
… moreGeneva Tona
Got a simple double chicken tostada salad. As I’m into my meal about 4-5 bites in I notice paper in my salad and not just small piece. Very noticeable sized paper in it all mixed with food. For the employees preparing the meal not to notice what they are putting in the bowl is very disturbing.
Went back to the restaurant. They claimed it was the avocado paper. Mind you the avocado is at the top of the salad
Thankfully they gave me a refund.
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