Jessica Boshears
Mandy my server with the heart gadge ears. She was An amazing server. Super friendly & on top of the game. Good came warm. The Red Bull watermelon fruit punch was my fav!!!!!!!!!
Mandy needs a paid day off.
And also come get a toes done by me xoxo
Have an amazing spooky Halloween!
… moreAngela Glaser
Well, I guess I should have looked at the reviews first. Otherwise, I wouldn’t have ordered here. As a first-time customer in general, I am not happy and definitely will recommend to stay clear and say go to wing stop or something like that. Ordered through the app for a pickup time at 650 I used the app to get directions because I was coming from naperville. I would have been there early if it actually took me to the right place. It took me to Papa jhons…. so i ended up getting there about 20 mins late, and my food was cold. I should have been able to get a free burger because that was the monthly deal If you ordered 15 dollar pre tax… free burger… and the person I spoke to one the phone responded as it’s an oh well type of thing. There was no way to redeem it. I feel like the people who work her are not trained well and are overworked. I mean the person who is handing out orders is also taking drinks to tables. (My order was just chilling on the counter) The potato wedges box was definitely short of a large. the beer cheese cheese steak looked like it sat under a warmer for hours (it’s all dry) with barley any meat on it a none to little bit of beer cheese on it. I’m hoping I can put the pictures on here. Yea….disappointed and a waste of my 44ish dollars.
… moreJessica Brens
Wow this place went downhill fast! Ordered wings w sauce, it’s mostly dry and overly salty. See photo. Where is the sauce??
It’s all super fried, extra oily. Ick.
… moreKevin Thurlby
This location is a dumpster fire… went in for lunch today and it was a disaster. Super slow service because they apparently only had one cook for the entire restaurant on a Saturday. Food took at least a hour to arrive. We asked for the manager and she never came because she was too busy helping in the kitchen. When the food finally did arrive, half of it was cold. Go spend your money elsewhere!!!!
… moreChristine McMahon
I had such a positive experience with an employee I had to write a review. Ken went above and beyond to make my customer experience excellent last night, even though the problem had nothing to do with the restaurant. I ordered through the app for delivery via DoorDash last evening at 7:09pm. I got the text saying that my order would be delivered at 7:50 approximately 30 minutes after the initial text. Long story short, the food that was prepared at 7:09 was not delivered until 8:35. I could see that the delivery driver’s car was not moving for about 30 minutes so I called the store and Ken called DoorDash for me himself on a busy Friday night. He had DoorDash call me directly and then called to follow up and make sure the situation was resolved. When I expressed concerns about the quality of the food he was both sympathetic and supportive and as soon as the food was delivered said I could call back if there was a problem (there was, everything was cold and the boxes were disintegrating from being in plastic with hot food for more than an hour). He then called DoorDash AGAIN to have them resend a driver for a new meal. Ken was on the phone a minimum of 45 minutes during all of this and even offered me a cookie or brownie for the frustration even though it was not the restaurant’s fault at all. The new order was delivered in 30 minutes (the time it usually takes). Ken took a bad situation and fixed it. We will continue to order from here because we know that if mistakes happen that they will be handled with professionalism and kindness. Truly a wonderful customer service experience. Thank you so much!
… moreEmily Bebar
We ordered food for pick up. Was told it would be 10-15 minutes so I walked in around 12 minutes from the call. I waited another 10 for my food. When I got home, the food was cold and hard, the sauces were missing, and the fries were old and missing seasoning.
However, when I called and spoke with Amanda, she was so kind and helpful in getting my refund processed.
… moreNina Race
Yorkville Grand Opening – Buffalo Wild Wings
Tje customer service was amazing! I was using both a coupon and a gift card, and honestly had no idea how to get it all to work. Even on a busy grand opening day, the staff member helping me was incredibly patient, kind, and walked me through it without any frustration.
Yorkville is excited to have a great wings spot, and we’re happy to welcome
B-Dubb’s to the neighborhood! Great start, great service, and great vibes already.
… moreMichelle Burns
This was our first time visiting Buffalo Wild Wings in Oswego. We decided to order our food to go, but the wait time took so long we decided that we may as well just stay and dine-in. While waiting for our food, we were greeted and asked if we would like a table. We said sure, and explained that our order is still cooking, but we would take a booth. The host was then informed by her Manager, Amanda, to not seat us! Her excused was that we would not be serviced at all, and other paying customers need a table. Wow! So I’m not considered a paying customer since we ordered to go? Or was it because you saw a black face and felt like we weren’t as good as any other paying customer ready to enjoy their food and eat. Rather or not, the order was directed to go, they should have been accommodating to the fact that waited patiently over 49 minutes, in fact, still here waiting, and our order is not ready! Last, she look at my daughter while speaking to us and noticed she had a meal in her hand from Five Guys…so she was impelled to say, “oh, by the way I can’t except any outside food in here”. But just because she brought it up…we live 5 min away and my daughter was in a rush to leave while we stayed behind to eat. Hating the world we live in sometimes. It was so disappointing, and discriminating to sit there for so long, and watch serval empty chairs and booths available, while multiple customers continuously walked out after eating. No reason and no excuse for this type of behavior! By the way, our food finally arrived and no drinks were given to us. We waited just little while longer to get this resolved.
… moreJazmin Nunez
So so so extremely disappointed in the horrible service. I walked in at 12:15am and asked if we could still dine in. The manager Jesse said yes. I went back to the car to tell my family, we walked in and were not greeted to be sat down, waited a while and no one came around. Finally after seeing us standing there for so long a waitress sat us down. Waited more time for another waitress to take our order and another 40 minutes for our food that never arrived!!! There were other tables eating I don’t understand why it took so long to just bring us our food if no one else was ordering anymore at this time. We ended up asking for our food to go as it was now 1:15am. We waisted more than an hour at this location without eating. The manager never showed up to apologize. We left and my kids fell asleep on the ride home hungry and frustrated. My husband and I got home to these wings that seemed to be re-fried and hardly any sauce. They tasted burnt. It took 40 minutes to make these wings??? If we were going to end our night in such a way we should’ve just came home to drink milk. Very unprofessional and a waste of our time and money.
… moreTyler Bower
Ordered $48 worth of food with a gift card my family got me, when I went to pick up my order it wasn’t even in the warmer with other food waiting to be picked up, it was sitting on the counter so of course when I got home the food was cold! I ordered 2 orders of fries that were $5 and there was probably a total of 17 fries in there cold as well, & then the $1 ranch cups we got with or wings was a tiny cup not even filled half way. I tried calling the restaurant twice that day to express my frustration and was put on hold both times then eventually hung up on. I called a 3rd time to speak to a manager & was told my number was written down and management was going to contact me about the experience. I have yet to be contacted and that was ultimately a complete waste of a $50 gift card. Safe to say I will be telling my family not to get me anymore buffalo wild wing gift cards because of this experience. We have had horrible experiences dinning in so we thought carry out would of been better but absolutely not.
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